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PRODUCTIVITY AND PERFORMANCE MANAGEMENT

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Raina Mariya John

on 12 March 2014

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Transcript of PRODUCTIVITY AND PERFORMANCE MANAGEMENT

PRODUCTIVITY
Productivity means the amount of products or services produced with the resources used.
Productivity in a time period is measured with

Productivity = quantity of products or services produced / amount of resources used
PRODUCTIVITY CALCULATION
MULTI-FACTOR PRODUCTIVITY

Multifactor productivity is the ratio of the real value of output to the combined input of labour and capital.

Productivity = output / labor+material+energy+Capital + Miscellaneous

LABOR PRODUCTIVITY
Labour productivity is the value of goods and services produced in a period of time, divided by the hours of labour used to produce them. 

Productivity = units produced/ Labour hours used



SERVICE PRODUCTIVITY
Typically labour intensive
Frequently focussed on unique individual attributes or desires
Often an intellectual task performed by professionals
Often difficult to mechanize
Often difficult to evaluate for quality

PRODUCTIVITY AND PERFORMANCE MANAGEMENT
FACTORS AFFECTING PRODUCTIVITY
EFFICIENCY:

Measures the resources expected to be consumed to the resources actually consumed
Hence, it focuses on the input side of the system
To what degree did the system utilize the “right” things


EFFECTIVENESS:

Measures what the system sets out to accomplish the objective with what was actually accomplished
planned v/s actual
Hence, effectiveness is an output measure.
Is the output “right” - right quality, right quantity, on time, etc.

QUALITY:

Degree to which the products and services from the system conform to requirements or meet customer expectations

The focus is on quality attributes
e.g. conformance, performance, convenience, responsiveness, perceived quality



QUALITY OF WORK LIFE:

Measures the way that employees in a system respond to the socio-technical aspects of that system

INNOVATION:

Measures the applied creativity of the system
Relates to the design and development of improved products, services, and processes

VARIABLES AFFECTING LABOR PRODUCTIVITY
PERFORMANCE MANAGEMENT
Performance Management is a strategic and an integrated approach to delivering successful results in organizations by improving the performance and developing the capabilities of teams and individuals

 OBJECTIVES OF PERFORMANCE MANAGEMENT

To enable the employees towards achievement of superior standards of work performance.
To help the employees in identifying the knowledge and skills required for performing the job efficiently as this would drive their focus towards performing the right task in the right way.
Boosting the performance of the employees by encouraging employee empowerment, motivation and implementation of an effective reward mechanism.

CHALLENGES

CONFLICTS

CHANGE OF TECHNOLOGY

COMPETITION

PRACTICAL PROBLEMS

MANAGEMENT OF THE RESTRICTIONS


APPLICATION
Performance management
KFC
Why KFC does the performance management?
For achieving their goal.
Management can get a clear idea about their employee, that they do their job, which is company expectation.
Employees are able to obtain the information about their work.
Employees get Payment raise and promotion by rating their performance.
If employees are not doing well they get that information also.
The process of performance management:

KFC management follows some steps to measure their work performance:
Management always observes the employee when they are working on their individual job.
They try to push them more than that what they can do.
Management observe that are they on the right track.
Management always communicates with the employees.
Management also gets the information from a senior worker about the others workers.

After getting the performance information‟s about the employer's management gives them pay rise, promotion and also some rewards, that depends on the performance
Group 8:
Anooplal PM, Cristopher Alex, Joe Jose, Raina Mariya John, Renjith R, Sreedevi Nair
Mc Donalds
Individual performance plan
Individual development plans
Annual measurement
Performance calibration seminar
Full transcript