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Straight Talk! (Communication Skills)
Transcript of Straight Talk! (Communication Skills)
Why Learn to Communicate?
Communication is a key part of life
Communication is how we, as people:
Acquire new knowledge
Learn what is expected of us
Understand the perspective of others
Connect with our families, friends, and co-workers
We cannot NOT communicate!
How We Communicate
Words, or what we say, is considered verbal communication.
Effective verbal messages:
Are short, organized and to the point
Are free of jargon (specialized words that others don't understand)
Do not create resistance in the listener
ONLY 7% OF EFFECTIVE COMMUNICATION IS BASED ON VERBAL COMMUNICATION.
Para-Verbal messages include tone, pitch, and the pacing of our voices.
Para-Verbal messages are not
we say but
we say it
38% of effective communication is based on para-verbal communication.
The Importance of Consistency
When communicating, it is very important that your verbal, para-verbal, and non-verbal messages all match what you are trying to say.
Otherwise, the receiver of the message may get confused, and will no longer be able to communicate effectively!
Barriers to Effective Communication
Criticizing, blaming, or interrogating
Preaching, advising, or moralizing statements
Ordering, threatening or commanding
Shouting, Name Calling, Refusing to Speak
Crossing Arms or Legs
Slouching, Hunching, or Poor Personal Care
Our facial expressions, posture, gestures and actions are considered non-verbal communication.
55% of effective communication is based on non-verbal communication.
Give an example of a time when you had to communicated effectively.
What did you do to get your message across to others?
Things to Remember
Three types of communication
Verbal--what you say
Para-Verbal--how you say it
Non-Verbal--expressions and actions
Always be consistent
To effectively communicate, avoid:
Please follow this link and complete the exit survey to complete this workshop: