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Checking In 1

lecture 1
by

R. van der Veer

on 18 February 2014

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Transcript of Checking In 1

Training Management Skills (TMS)
Basic Communication Skills
Presentation Skills
Social Hygiene
Cross Cultural Communication
Don't believe what I say
Test it!
Before we get started...
TMS model
Goal
Behavior
Effect
Setting Goals
Differences
Communication
Sending
information
Receiving
information
Receiving
Feedback
Listening
Skills
Presentation
Skills
Giving
Feedback
Learning Route Quadrant
Grading
Know how Show how
Assessment criteria:

Skills:
The ability to desribe concretely
The ability to listen
The ability to give and receive feedback
The ability to set specific goals

Attitude:
Be respectful to one another
Feeling a shared sense of responsibility
objectives session 1
concrete behavior and communication model
able to give concrete observations
understanding the difference between one way and two way communication
what do you see?
Frames of reference
Listening skills
- Listening
- Paraphrasing
- Asking questions
workshop
Team
Development
O
I
Unaware Ineffective
Aware Ineffective
Aware Effective
Unaware Effective
Knowledge test MC and Open questions

Shy
Introvert Psycho
Nervous
Angry
Insecure
Low self esteem
Interpretation
Observation
Walking
Arms crossed
Looking down
Full transcript