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Diablo Service Area Journey to Superior Performance

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by

Mary Valenta

on 27 August 2015

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Transcript of Diablo Service Area Journey to Superior Performance

Journey to Superior Performance
Diablo Service Area
4 THINGS
NEEDED
FOR
CHANGE
Solid
Performance
Stability
Driven
Performance
Need for Change
Alignment on our
destination
Executive Team Alignment
Leadership Capacity for Greatness
HEALTHSTREAM OVERVIEW
NASDAQ: HSTM
4 Million Healthcare Users
100K Daily Course Completions
60% of Healthcare Market
Large Footprint in Colorado
The Nations Top Five
140 GLOBAL CONTENT PARTNERS
Providing 6,500+ Gold Standard Courses
Evidence based point of care tools
Leadership, desktop, and business skills courseware
Employee Engagement and Satisfaction Survey
Baseline knowledge exams
Behavior based non-clinical assessments
Pre-employment and license tracking and management
Analytics
Online competency assessment tool
Action Planning
Automated Checklist Functionality
Patient Safety Survey
Goal Management
Online Performance Evaluation tool
DEVELOPING
PERFORMING
ENGAGED
QUALIFIED
COMPETENT
COMPREHENSIVE TALENT MANAGEMENT SOLUTIONS
OUR STORY
STANDARDIZATION
Train, track, manage, and report all in one place
ECOSYSTEM
One Enterprise Platform for all employees, clinical and non-clinical, system-wide
An exclusive community of peers 4 million deep, nationwide
HEALTHCARE-SPECIFIC
Focused only on problems in Healthcare (i.e. - Ebola, ICD-10, saving lives through better training)
SNEAK PEEK
...ONE LAST THING...
QUESTIONS?
ROI
Joint Commission Standards:
Making Competency Management Meaningful
Validate and track clinical performance
HR.01.06.01: The hospital defines the competencies it requires of its staff who provide the patient care, treatment, or services….Uses assessment methods to determine the individual’s competence in the skills being assessed.
Make action plans part of Competency Assessment
HR.01.06.01 Take action when a staff member’s competence does not meet expectations
Assign competency tests when a sentinel or never event occurs
Reflective Plan is key component and should be automatically triggered when a weakness is identified.
Document the process
PI.02.01.01.01 The hospital uses the results of data analysis to identify improvement opportunities. The hospital analyzes and compares internal data over time to identify levels of performance, patterns, trends, and variations.
Support your Epic Training and Rollout
CHECKLIST MANAGEMENT
Skills Checklists are associated with each of Epic’s 21 TED ( Training, Environment and Documentation) applications required for certification
Epic references the need for post- live checklists for several roles.

COMPETENCY CENTER
Epic references its recommendation of one on one observation but in times where this is not feasible, end users can complete competency assessments as self-assessments and incorporate managers and peer reviews as additional observations.

DEMO
Assists in the reduction of turnover by raising overall nurse competency – nurses want to work with other competent nurses.
Structural Empowerment
Peer review and teaching –
more mature nurses can function as preceptors and participate in assessments for those nurses they are mentoring.
Exemplary Professional Practice
Competency Center and Magnet
TALENT
LEARNING
CONTENT
Context/Background
Culture
IMPROVEMENT
LEADERSHIP
Full transcript