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IBM Watson: ethical and social implications

IBM Watson: review and analyzes of the impact that this promising technology is having / will have in our society by focusing on the ethical and social issues.
by

Pedro Ferreira

on 21 May 2015

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Transcript of IBM Watson: ethical and social implications

IBM Watson
Introduction
February 2011
: QA system that
won the
Jeopardy!
IBM Watson: ethical and social implications
Watson applications
Analyzes current business core

Connected as first line Support

Answers all questions to a customer
Engagement Advisor
Presented by:
João Milheiriço
Pedro Ferreira
Introduction
Ken Watson Brad
Jennings Rutter
think

History
IBM Watson was named for Thomas J. Watson (IBM's first CEO)
Introduction
2014
: IBM announced a
new era
of computing -
Cognitive Computing
History
1997
: IBM's Deep Blue supercomputer beats
Kasparov
!
History
2000-2007
: IBM developed UIMA architecture

2007
: challenge of creating a QA system

2011
: IBM Watson wins the
Jeopardy!
Explorer
Discovery Advisor
Oncology
Health
Data miner for intranet usage

Understands contents as well as user comments

Defines importance indexes and suggests improvements
Data miner for internal information

Categorizes and relates separate documents

Complements data using information from other sources (such as the internet)
Aggregates oncology
knowledge

Analyzes treatments and results

Identifies the best treatment for individual patients
Gathers information about the human condition

Analyzes vital signs (e.g. from wearables)

Establish patterns between all the signs and diseases
Ethical and Social
Implications
Replacement of humans by machines
Example: "AT&T’s Watson Answers the Call"


Malicious human interaction with Watson

There are specific implications within a few areas of expertise
Education
By believing that a job done by the computer is a better one, we lower our attention and standards

Integrating Watson will require special care not to lose the knowledge of learning

Will not replace the human urge of achieving the unknown
Healthcare
One of the most sensitive areas yet with the most projects

Watson can be used as a physician (replacing it by full or act as a consultant)

Started to be commercialized in Feb./2013: used for management decisions in lung cancer treatment
Justice
Able to learn how justice works

Relates laws with police reports and actions taken from previous trials

Far from present a case to the judge: laws require interpretation and knowledge to apply them to each case
Memorial Sloan–Kettering Cancer Center:
Serving as a medical consultant:
90% accuracy rate
for treatment decisions
vs

50% in humans

May
improve
diagnostic
accuracy
and
speed

Diagnostic errors
costs approx.
$300,000/claim
, on average
If patients can consult Watson directly they may receive wrong diagnosis without ever being seen by a doctor
Who to blame?

Other possibility is Watson being used as a physician consultant
In whom should an accusation fall upon?
Legal questions

Questions?
Conclusion
Each person face daily problems that are too complex for a single human to figure out all by himself.

Possible solution
: combine humans and machines. But, one question prevails:
how?
The single common factor between all scenarios is that
Watson will need to learn from us
.

It will need to
study us
: inspecting our medical records, financial history or legal precedents

It will become the
major centralized data system
ever.

With such a deep knowledge about all of us,
what if it falls on the wrong hands?
We believe that IBM Watson will
support professionals
in areas such as health care, security, customer support and business intelligence.

Hospitals
with Watson are already
improving
the work of their
healthcare
professionals and therefore their patients
Expected results:
increased life span, better life quality, etc.
Are the
new developments
that lead IBM to announce the era of
cognitive computing

already changing our society in profound ways
?
"In the future,
every decision
that mankind makes is going to be
informed by a cognitive system
like Watson", Ginny Rometty (IBM's CEO) at
World of Watson, May 5-6, Brooklyn, New York
Full transcript