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Resolving Conflict and Initiating the Mediation Process

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by

David Reynolds

on 16 September 2013

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Transcript of Resolving Conflict and Initiating the Mediation Process

photo credit Nasa / Goddard Space Flight Center / Reto Stöckli
Emotional Reactions
Abigail and Cahn (2011) discuss the importance of providing a work atmosphere supporting positive and autonomous face. Without this support, it is difficult for leaders to mediate conflict. Roger Reece speaks on this subject.
Connecting on an Emotional Level
Wilmot and Hocker (2011) discuss how power over others may stop conflict but not heal it. Daniel Coleman discusses why leaders need to connect on an emotional level when mediating conflict, even if it is between the leader and another. Daniel Coleman discusses this topic.
The Art of Managing Emotions
Jameson and Badtker (2010) discuss the role of emotion in conflict and the need for emotional communication in mediating conflict. Mediation should allow those in conflict to see their views and the views of others in a different light creating understanding and transforming the relationship from conflict to working together. Daniel Coleman speaks on the art of managing emotions.
Power and Face in Managing Employees
Wilmot and Hocker (2011) discuss how using one's power over another is an uncooperative way to handle conflict because there is little concern for the person in the low power position. Abigail and Cahn (2011) discuss the importance of managing in a manner saving face for all parties to avoid escalating conflict. Steve Jobs explains why Apple has been so successful in its management style.
Mediation: Utilizing Slusky Mediation on the Mediation Process
Abigail and Cahn (2011) discuss alternatives to conflict resolution such as using a third party as a mediator. It is important this mediator instills communication leading to understanding the emotions of each to bring about understanding and resolve of the conflict. The mediation process is explained by the firm of Slusky Mediation.
10 Hot Tips in Managing Conflict
The group, Leadingpotential, provides these important tips in managing conflict
Emotion in Conflict and Mediation
David Richard Reynolds
Northcentral University
OL7001-8 Task 3
Dr. Lynette Brouwer, PhD, Mentor
September 15th, 2013

Emotions and Conflict
Kathy Elton of Kathy Elton Consulting speaks on emotions and conflict mediation
References
Abigail, R. A., & Cahn, D. D. (2011) Managing conflict through communication. (4th Ed.). Boston, MA., Pearson Education Inc.

Jameson, J. K., Bodtker, A. M., & Linder, T. (2010, Jan). Facilitating conflict transformation: Mediator strategies for eliciting emotional communication in a workplace conflict. Negotiation Journal, 26(1), 25-48. doi:10.1111/J.1571-9979.2009.00252.x

Wilmot, W. W., & Hocker, J. L. (2011). Interpersonal conflict. (8th Ed.). New York, NY. McGraw-Hill Companies, Inc.

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