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Hospitality Companies Products& Services

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Ungureanu Mihaela

on 9 April 2014

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Transcript of Hospitality Companies Products& Services

British Airways
Alton Towers Resort is a theme park and resort located in Alton, England, UK.It is the most visited theme park in the United Kingdom and 9th most visited theme park in Europe.
Alton, Staffordshire ST10 4DB

Product & Services
Food + Drink
Premium Dinning ( Explorer Pizza Pasta Buffet,Woodcutter Bar&Grill,Courtyard Tavern )
Eat In( The Burger Kitchen ,Fried Chicken Co,Mexican Cantina,Fresh Fish & Chips,Towers Family Restaurant,Corner Coffe,Wobble World Cafe)
To- Go ( Forest Feast,Refresh @Ripsaw
Quick Treats ( Donuts , Waffles and Ices)

Alton Tower Hotel
This is an unique themed hotel with around the incredible explorer Sir Algenon, who has made the Alton Towers Hotel his home.
The hotel has lots of different types of rooms such as Moon Voyage Bedroom,Explorer Rooms and Themed Rooms.
Themed Rooms includes : The Smiler Bedroom,Sonic the hedgehog room,sleepover room,Peter rabbit room,Benjamin Bunny room,Celebration room,The Chocolate room,The arabian nights rooms,Big Pyjama room,Splish Splash Room,Tatty Teddy rooms.

: pitta, burgers, chicken ,wraps , Chicken wing and Portugues Rolls.

Appeteasers: Houmous with PERi-PERi Drizzle,Red Pepper Dip,Spicy Mixed Olives,PERi-PERi Nuts.

Sides: salads, spicy rice, chips, Corn on the Cob, Creamy Mash,Garlic Bread,Macho Peas,Coleslaw

Fino Sides:Luso Beans,Ratatouille,Sweet Potato Mash

Nandinhos(Kids meal):They have a kids menus they call Nandinhos.
Dino main with Chicken Burger, 3 Chicken wings and Dino sides Little tomatoes, corn on the cob, chips also dino drinks , Organic milk and desserts frozen yogurt . Nandos provides vegetarian food for kid’s saucy veg. Every kids meal its £ 5, 25

Extras:Portuguese Roll,Toasted Pitta,Chilli Wrap,Grilled Halloumi Cheese

Desserts: Ice cream , Chocolate , vanilla, toffe , passion fruit.
Frozen Yoghurt, Very Berry, Vanilla, Strawberry,Chocolate

Cakes , Gooey Caramel Cheesecake, Choc-a-Lot Cake,White Chocolate Raspberry Swirl,
Carrot Cake,Chocolate Cheesecake, Pastel de Nata

They provide vegetarian menus such as vegie pitta, burger but all in the same menu.

Unit 20
P1 Hospitality

The bartenders of The Rivoli Bar are experts in the craft of the cocktail; utilizing premium spirits, homemade cordials and bitters, bespoke glassware, uniquely shaped ice and seemingly boundless imagination to create new concoctions or reinterpret old classics.
With a menu that also features an extensive Champagne and wine selection as well as gourmet cuisine ranging from club sandwiches to caviar, The Rivoli Bar is the perfect destination for hosting lunch or toasting a special occasion.
Alton Towers
There are many different menus that you can choose from at the Ritz.

These menus include:
o Breakfast Menu
o Lunch Menu
o Sunday Lunch Menu
o Pre-Theatre Menu
o Dinner Menu
o Live at The Ritz Menu
o Vegetarian Menu
Vegetarian menu includes:
• Goats Cheese, Herbs and Walnuts
• Parmesan and Basil
• Truffle and Pomme Soufflé
• Peas, Broad Beans and Mint
• Sprouting Broccoli and Cauliflower
• Couscous and Preserved Lemon dressing
• Banana and Rum Ice Cream

658 Kingsbury Road London, N W99
Traditional Afternoon Tea Menu
 Ham Sandwich with Grain Mustard Mayonnaise on White Bread
 Cheddar Cheese Sandwich with Chutney on Onion Bread
 Cucumber Sandwich with Cream Cheese, Dill, and Chives on Caraway Seed Bread
 Chicken Breast Sandwich with Horseradish Cream on White Bread
 Scottish Smoked Salmon with Lemon Butter on Rye Bread
 Egg Mayonnaise Sandwich with Chopped Shallots and Watercress on White Bread
 Freshly Baked Raisin and Plain Scones with Cornish Clotted Cream and Strawberry Preserve
 Assortment of Afternoon Tea Pastries and Cakes

Woodcutter's Bar&Grill has a separate Children's menu which has a section called Little Ones (aged 2-7)that include : Pasta with Cheese,Pea &Borcolli and Sundried Tomato Penne which is vegetarian and another section for juniors(7-12) :3oz Beef burger and Kids vegetarian sausage.

Woodcutter's Bar&Grill has many vegetarian options to offer such as : Butternut Squash & Lentile Stew,Vegetarian Platter,Spiced Falafel&Vegetable Burger, Shroomi Mushroom Wrap.

In Nandos the seating is all different they have table for families because is a big space also the restaurant provides high chairs.

Sagres Beer (Portugal), Superbock Beer (Portugal), Brahma Beer (Brazil), Savanna Cider (S.Africa)

Cara Viva (Portugal), Spier Chenin / Sauvignon Blanc (S.Africa), Tagus Creek Chardonnay / Fernão Pires (Portugal), Stormhoek Pinot Grigio (S.Africa), Sangria

Soft Drinks
Bottomless Soft Drinks
Coca-Cola, Diet Coke, Fanta, Sprite, Mango Quencher, Pressed Apple Juice, Organic Milk,Cloudy Lemonade

Americano, , Galão, Hot chocolate, Tea and Cappuccino
Adjoining rooms and valet parking
The Ritz does provide interconnecting rooms on request. However, only certain rooms will have adjoining rooms and guaranteed interconnecting rooms for children at the time of reservation. Car hire, chauffeur driven car service and valet parking are also available at the hotel.
Explorer rooms at Alton Towers can hold up to 5 people so it's suitable for a family room and has lots of facilities such as LCD TV screen , tea and coffee making , en-suite bathroom with bath and shower.
Intercontecting Rooms-Tatty Teddy Rooms
Two exceptional rooms, furnished in a style that encapsulates the essence of Me to You and Tatty Teddy characters.
Nando's has Wheelchair accesses , high chairs for kids and toilets for customers.
British Airways use different catering companies at different locations. For example Gate Gourmet operates from Heathrow.

They have 6 different meals which are Economy dining, Premium economy dining, Business dining, Special meals and food allergies.

Smoked Shetland salmon tartare
with pickled cucumber and radish salad
Asparagus spears with quail eggs
and Caesar dressing

Fresh seasonal salad served with vinaigrette

British Airways will always offer complementary drinks on board including alcoholic and soft drinks.
However, the World Club offers a variety of spirits, non-alcoholic drinks, coffee and tea to choose from.
The Ritz
Address: 150 Piccadilly, London W1J 9BR
British Airways meet every customer needs by providing special meals for different types of customers. For example Vegan vegetarian, Hindu, Muslim, Jain meal, Kosher, Seafood meal, Child meal, Baby meal, Bland, diabetic, Fresh fruit platter, Gluten intolerant and also Low calorie, low fat, low salt and low lactose.
Seared fillet of British beef
with barbeque sauce, spicy potato wedges
and Mediterranean vegetables
Roasted corn-fed chicken with summer truffle
and wild mushroom sauce, herb mashed potatoes,
baby fennel and carrots
Penne pasta with red pepper pesto,
basil and chilli sauce, courgette and piquillo peppers
Chilled main course salad of tiger prawns,
wild rice and quinoa with bitter orange dressing

Dark chocolate fondant with caramel centre
and caramel sauce
Barber’s Cheddar and Somerset Camembert cheese
served with quince jelly and biscuits
Vanilla and dulce de leche ice cream
by The Ice Cream Union
A selection of fruit and chocolates
Valet parking
Drive straight to the terminal and have your car parked for you.
On your return your car will be waiting outside the terminal.
Executive Club members can earn up to 250 Avios when they pre-book.

Customer types
The Happy Families is a programme at The Ritz which offers guests a complimentary interconnecting room for children when they book a Deluxe Room as well as membership to the Kidz@TheRitz club, offering exclusive privileges for younger guests. During their stay, mothers and daughters may also like to indulge in The Ritz Salon's 'Princess for a Day'
programme. Priced from £225, the programme includes a haircut and style for two, followed by a manicure
for little princesses and a pedicure for mothers. While enjoying a refreshing Shirley Temple fruit cocktail
(with a glass of Ritz Champagne for mothers), daughters will get an enticing peek at a grown-up, luxurious
world and enjoy a day out with Mummy that will never be forgotten.

Customer types
There are private meeting rooms located within William Kent House, an 18th century mansion adjoining the hotel, and they offer spectacular period interiors incorporated with cutting edge audio-visual technology.

Customer types
Special needs
According to my research, The Ritz is not actually the perfect hotel for people with disabilities.During my research I found a review on www.tripadvisor.co.uk and the person was saying that apart from the main entrance, there were several inaccessible places for wheelchairs.
Customer types
Solo travellers
The Ritz will have room service menus which the butlers deliver and also the chef will try to meet the solo traveller needs and wants. For example, if there is an item that the traveller would like to eat and it is not on the menu, this will be made especially for them. Often, solo travellers do not want to go downstairs in the hotel and eat by themselves in the restaurant. This is why room service is a good option for them.
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