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Customer Experience Project
Transcript of Customer Experience Project
The Road Ahead
Where Our Journey Began...
Making a Start
Our Road Map
Research + Actions
The Results So Far....
Research + Actions Required
Action Learning Project .... Customer Experience
Key Components ...
months up our sleeve, and
dedicated team members!!
Staying In The Zone
The Results... So Far
50 Recovre employees across 26 different locations and 8 different positions
Market Segmentation + Resources
Customer Engagement Standards
Customer focus groups
Competitor + price analysis
How do we meet customer needs?
Talking to our customs
Adhere to SLA requirements
Offer tailored solutions
Listening and understanding
What do we know?
64% were aware of WPR solutions
35% were aware of WHS solutions
25% were aware of Medical services
46% were aware of other solutions
75% were confident to talk to their customers
Where can we assist our team ?
3. Customer PD sessions
4. Access to Recovre solutions
6. Consultant guides
What do we think our customers need?
Communication + Quality
Proactivity + Outcomes
Expert advice + education