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INTRODUCTION TO COMMUNICATION SKILLS 1

ESTHER KARIUKI
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ESTHER KARIUKI

on 25 July 2016

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Transcript of INTRODUCTION TO COMMUNICATION SKILLS 1

COMMUNICATION SKILLS 1
Phase 3
Communication as a Process
Phase 4
• Introduction to barriers in communication.
Phase 2
Relevance of the course: importance of good communication skills
Phase 1
• Relevance of the course: importance of good communication skills
• Communication as a Process; Communication models
• The need for Communication and the role of interpersonal communication in meeting the needs.
• Introduction to barriers in communication.
• Definition of terms
Conclusion
Define the term communication
What defines good communication skills in the 21st century?

The role of interpersonal communication.

• Introduction to barriers in communication.
• Communication models (Fiske, Shannon and Weaver and Lasswell’s)
ICE BREAKERS
Point and say
Give a an imaginary gift
Understand your audience
What were your expectations

Spell what you will do for fun today

Learn to listen
Loosen up there is no wrong answer
Finished files are the result of years
of scientific study combined with the experience of many years
How many fs?
Little things make a difference
Sender- the person starting the communication.

Message- what the sender wishes to communicate.


Medium- the method of communication whether verbal, written, signed, electronic or telephone.

Receiver- the person who receives the message and interprets it.

Understanding- the message has to be correctly interpreted by the receiver.

Feedback- the receiver needs to show the sender that he or she has received and understood the message.


Rasheed, E (2013)
Explain very briefly the following non-linguistic modes of communication:


Auditory vocal mode
Visual mode
Tactile mode
Olfactory and Gustatory mode

GROUP WORK
COMMUNICATION MODELS
LASWEL MODEL OF THE COMMUNICATION PROCESS
THE SHANNON AND WEAVER MODEL
Pick an ID .

Find the other person, interview and introduce him/her to the class
ICE BREAKER
3 minutes
TRANSACTIONAL MODEL / FISKE MODEL
Using the models described in this topic, analyse the communication that takes place in your family. Which model best reflects the communication between family members?
REFLECTION EXERCISE
FACILITATOR: MS. ESTHER KARIUKI
The aim of this course is to increase your communication competence i.e the ability to do and the knowledge of just how we do it
What needs are satisfied in your life by communicating with others?
Physical needs
Identity needs
Social needs
Practical needs

Physical needs
Communicating with others benefits our physical health/well-being

Identity needs
We define who we are through communication with others

Impressions of who we are, are formed according to the ways in which others respond to us

Social needs
Several social needs are met through communication:

Pleasure Escape
Affection Relaxation
Inclusion Control

Practical Needs
Communication is used in order to achieve our everyday needs

-to get where we need to go
-to accomplish what we need to accomplish
-to better understand our environment and what is expected of us

Why should we want to become more competent communicators?
More satisfying relationships
In order to satisfy our human needs
To get more out of life

What are the characteristics of a competent communicator?
A wide range of communication behaviors to choose from in an interaction
Ability to choose the most appropriate behavior for the situation
Empathy
Cognitive Complexity
Self-Monitoring
Commitment to the relationship

NOISE AND DESTRUCTION
Communication is the process of transferring information
and meaning between senders and receivers.
using one or more written, oral, visual, or
electronic media. Th e essence of communication is sharing—providing data, information,
insights, and inspiration in an exchange that benefi ts both you and the people with whom
you are communicating.
UNDERSTANDING WHAT EMPLOYERS EXPECT FROM YOU
Today’s employers expect you to be competent
at a wide range of communication
tasks. Fortunately, the skills that employers
expect from you are the same skills that will
help you advance in your career:
●Organizing ideas and information logically and completely
● Expressing ideas and information coherently and persuasively
● Actively listening to others
● Communicating effectively with people from diverse backgrounds and experiences
● Using communication technologies effectively and efficiently
● Following accepted standards of grammar, spelling, and other aspects of highquality writing and speaking
● Communicating in a civilized manner that reflects contemporary expectations of business etiquette, even when dealing with indifferent or hostile audiences
● Communicating ethically, even when choices aren’t crystal clear
● Managing your time wisely and using resources effi ciently
physical means by which the signal is transmitted.
The main channels are light waves, sound waves, radio waves, telephone cables, the nervous system, and the like
The Channel
3 Types of Medium
1. The presentational media: the voice, the face, the body. They use
the ‘natural’ languages of spoken words, expressions, gestures, and
so on. They require the presence of the communicator, for he or she
is the medium; they are restricted to the here and now, and produce
acts of communication.

2. The representational media: books, paintings, photographs, writing,
architecture, interior decorating, gardening, etc.


3.The mechanical media: telephones, radio, television, telexes etc
This is merely to say that the
personal and social consequences of any medium—that is, of any extension of ourselves—result
from the new scale that is introduced into our affairs by each extension
of ourselves, or by any new technology.
Marshall McLuhan
The medium is the message
1965
Initial interaction among strangers is theorized to be motivated primarily by the goal of reducing uncertainty, both in relation to making one’s own behavior and the behavior of others more predictable and providing explanations for such behavior (Berger & Calabrese, 1975)
Uncertainty Reduction Theory
Uncertainty leads to information-seeking behavior, as individuals are motivated to monitor other people’s
behavior in social situations and engage in a variety of strategies to find out more about
others, such as covert observation, asking questions, or communicating to encourage others
to reveal more about themselves (Berger, 1979)
Agenda setting theory (1972)
In choosing and displaying news, editors, newsroom staff, and broadcasters play an important part in shaping political reality. Readers learn not only about a given issue, but also how much importance to attach to that issue from the amount of information in a news story and its position.
the media sets the public agenda, in the sense that they may not exactly tell you what to think, but they may tell you what to think about.
Frames of Reference
the method of organizing information based on previous experiences
Selective Listening

selective perception used to block out new information, especially if it conflicts with the receivers beliefs
Filtering
the manipulation of info. by the sender so that the message received is perceived as positive or meaningful
Status Difference
the difference in power or position forms a communication gap between superiors and subordinates
Communication overload
an excessive ammount of info. may cause a receiver to ignore most of the message
Full transcript