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Transcript of Questions?
The Hybrid Model
Exploring the problem
Illustration of Hybrid Model
Listening Skills the Counselors Exhibited
Open ended questions
-Feelings, thoughts, and behaviors are portrayed
“Tell me about”, “In what way”, “What will you do”.
Restatement and Summary Clarification
-Briefly summarizing what they heard.
“What I’m hearing you say is...”
-“I” statements are important in crisis intervention.
-Gives a sense of ownership and the client is thinking of “other” ways of approaching their situation and taking control
“I feel that I may have over reacted and I understand where you are coming from, but this has also affected me in this way…”
After watching the video about a woman loosing custody of her daughter, team D defined what a hybrid model of crisis intervention is, provided specific examples of how each facet of the hybrid model of crisis intervention is illustrated, and discussed what listening skills the counselors provided.
James, R. K., & Gilliland, B. E. (2013). Crisis intervention strategies (7th ed.). Belmont, CA: Brooks/Cole Cengage Learning.
The Video Clip: “Title 5, Scenario 3 Basic Skills/Hybrid Model: Counselors Talk with Woman Losing Custody of Child from the Crisis Intervention in Action DVD
Lana, Stacey, Lauren, Maria
Dr. Christina James
Hybrid Model of Crisis
Description of the Hybrid Model
Examples of how each facet of the hybrid model of crisis intervention is illustrated
Listening skills the counselors exhibited
and Initiating Contact
“What brings you in today?”
“Can you tell me more about that?”
“What was it that the school counselor said when she called?”
“Can you tell me what, what actually happened?"
“How, how is your relationship with her?”
"So, she doesn't get to school because you don't take her to school?"
“I hear -- you said you're going through a divorce?”
“How long has this been going on?”
“I can tell that you're very upset, and you're very frustrated, a lot of it concerning keep getting called by the school.”
“You're kind of scared that she might be trying to throw you under the bus now?”
“Maybe we can send a letter to -- from you, to your -- to the school counselor, and we can do it together.”
“I can understand how that could be really nerve racking to, to feel over, overstepped with her bounds.”
“What steps do you think we can take from here, to make this a better situation?”
“Well, let's think of some other ways that we can, can work together with this, because there's got to be something else, correct?”
Planning in Order to Reestablish Control
“Maybe we can, we can somehow meet in the middle.”
“Well, maybe, possibly we could work on a letter, maybe we can send a letter to -- from you, to your -- to the school counselor, and we can do it together… then, perhaps if face to face isn't an option, we can try a letter, and then go from there, would you be, be okay trying that?”
“So maybe we can -- in, in, in a polite way, in a tactful way, we can talk about how that is making you feel, we can maybe come together in a sort of agreement, and where to go after the evaluation.”
“Does that sound like it's a possibility for you?”
“Could you see that possibly working?”
“So what I would like for you to do, if you're willing to do it, before the next time I see you, would you mind writing an actual letter to the counselor, and then when you come back, we can go over it, and pick out more statements, and rephrase those as well?”
“Okay. So, tell me, what's your plan? What do you need to get done before our next session?”
“You said that you would be willing to schedule an evaluation for your daughter?”
After watching the video clip “Title 5, Scenario 3 Basic Skills/Hybrid Model: Counselors Talk with Woman Losing Custody of Child from the Crisis Intervention in Action DVD” team D discussed the hybrid models, and the listening skills the counselors had.
“Title 5, Scenario 3 Basic Skills/Hybrid Model: Counselors Talk with Woman Losing Custody of Child from the Crisis Intervention in Action DVD (2013). Crisis intervention strategies (7th ed.). Belmont, CA: Brooks/Cole Cengage Learning.