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For KM Australia

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by

Patricia Eng

on 31 March 2014

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Transcript of For KM Australia

Lessons Learned

NRC's KM Program:
Creating Organizational Memory

Historically stable
workforce





Increased retirements



In the Beginning . . .
Organizational Challenges

Changing workforce
dynamics




Increased work load
and visibility

No
money


Skeptical Management
Overworked Staff
KM Challenges
The Path Forward
Connect across
generations
Capture SME
knowledge
The KM Business Case
Business Case, cont.

Maintain technical
excellence

Improve and streamline
training

Identify high risk areas & SMEs

Tactics

Gather complaints

Enhance existing tools;
use new ones

Inclusive
problem
solving
Tactics, cont.

Created KM website
Posted KM Dashboard
First Initiatives

KM Complacency

Executive Champion left in summer 2010
New Chief Learning Officer
Focus on Training

Increased retirements
40% staff less than 5 yrs exp
Productivity decreased
Staff morale declined
TOOLS
NRC KM Web Page
KM Dashboard
Information repository
Communities of Practice
NRC Knowledge Center
NKC Landing Page
Reduced time to
competency
On Line expert
locator
Initial Results – 2008/9
Management rotations
some as short as 4 months
By 2011
KNOWvember Results
Renewed interest in KM
KM to be mentioned at future conferences
KNOWvember will be annual event
New KM document series created
Apply KM to KM
The Path Forward
Connect across
generations
Capture SME
knowledge
The KM Business Case
Business Case, cont.

Maintain technical
excellence

Improve and streamline
training

Identify high risk areas & SMEs

Tactics

Gather complaints

Enhance existing tools;
use new ones

Inclusive
problem
solving
Tactics, cont.

Created KM website
Posted KM Dashboard
First Initiatives

TOOLS
Reduced time to
complacency
On Line expert
locator
Initial Results – 2008/9
KM Complacency

Executive Champion left in summer 2010
New Chief Learning Officer
Focus on Training

Increased retirements
40% staff less than 5 yrs exp
Productivity decreased
Staff morale declined
Management rotations
some as short as 4 months
By 2011
Exec Director message
endorse KM program
update SME lists
create and display posters
discuss KM at staff meetings
highlight KM in newsletters
update KM materials
create and show KM videos
To revitalize KM at NRC, managers agreed to:
The KNOWvember Initiative
Getting Back on Track
Uses NRC staff
Shows KM Tools
Real examples
Step by step
KM Videos
KM Overview
Exploring CoPs
KM Tools
Explicit executive leadership critical
Marketing needed
Full transcript