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Halton Housing Digital First

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by

Ed Bullock

on 18 January 2015

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Transcript of Halton Housing Digital First

Delivering Services
Online
WHY
1st Touch
Going Forward
Why here today?
Digital First at HHT
WE must be digitally included
What will this achieve?
Enhanced Business Processes
Improved Customer Access
Effective & Efficient Services
Welfare Reform
Timescales
Halton Housing Trust

Did You Know?
2002
- mobile subscriptions overtook landline subscriptions
2009
- mobile Data Traffic exceeded voice traffic every single month
2013
- 1bn smartphones will be sold worldwide Compares with 675m units in 2012
2014
- mobile Internet should overtake desktop internet usage

There are now more smartphones in the UK than there are people!
Before our customers are digitally included
Aim to have 90% of customers accessing services online by 2018
Access to right information at right time in the right place
What are we going to talk about...
5 Streams

Stream Managers

Dedicated Team

Recruited Additional Resources


Mobile Working


Enterprise licence

Customer Facing Colleagues

Choice of Device

Non-Customer Facing Colleagues
BENEFITS
Supports Trust's Priorities:

Protect Current Income

Focus Resources & Services

Reduce Cost and Drive Efficiencies
Customer Benefits

• 91% of people feel that being able to use the internet makes them feel more connected

• 81% of over 55s said being online makes them feel part of modern society

• 20% of residents now look after themselves better and know more about their health
Supports Trust Culture
Work is something you do not somewhere you go

Don't have to be in work to be at work

Did you Know?
In the UK Population of 63m -
40m
own a smartphone/tablet

59%
of UK adults use on-line banking

53%
of the UK population used social networking sites last year

43%
of youngsters aged 5 to 15 now own a smartphone

26%
of children aged 12 to15 now own a tablet, up from 7% in 2012

79%
of UK residents already have access to the Internet
9%
of UK households no longer have a landline number

Our Direction
65%
Customer Benefits

• 1 in 2 over 55s are now better in touch with friends and family

• 9 out of 10 housing staff said social interaction between residents improved

• 82% of over 55s said they save money by buying online
By April 2014
By October 2014
By April 2015
Zero Value
Full transcript