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AB11004 Week3 or 4

Lissa Monk

on 27 August 2014

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Transcript of Technology

Changing Technology
Defining Technology
Information And Communications Technology
Key drivers of change?
Nature of work has changed for most people
Most workers report increased skill levels
Technology and strategic advantage
Information and communications technology
E-commerce and e-business
Changing technology and its impacts
impacted on social relations, business
assisted the process of globalization
Organisational change


Technology is “the systematic application of scientific or other organised knowledge to practical tasks” (Galbraith)
Technology and strategic advantage
Information and communications technology
E-commerce and e-business
Changing technology and its impacts
Why is technology important?
The application of available knowledge and skills to create and use materials, processes and products.
Influence of Technology
Firms operate within technological imperatives determining products, processes, organization structures and job satisfaction
Managers have a choice
Technology is less significant than firm size
Technology And Strategic Advantage
Brought about radical change – e.g. manufacturing, banking, travel.
Reduced costs.
Increased flexibility.
Increased speed of operation and delivery.
Source of core competence – patented product and process.
Improved customer service.
Improved organizational coordination and control.
Information technology
Manufacturing technology
Supply chain management
Communications and the internet
technological change
developments in:
Broadcasting and telecommunications
Impact of ICT on Business
Cheaper and more powerful computers with impact on productivity and quality.

Increased global competition with impact on the need for cost reduction and increased cross-border collaboration.

New forms of organization structure and flexible ways of working
e-commerce & e-business
The electronic exchange of information across all business activities
The integration of business activities both internally and externally
An electronic exchange of information at any stage in the supply chain
The electronic trading of goods, services and information
Advantages of e-commerce
Reduced transaction costs
Enables small firms to compete
Access to more information, to global markets and global collaborators
Consumer access to a wider, cheaper range of products via increased competition
More effective supply chain management
Facilitates global working and the virtual organization
Limitations of e-commerce
Access to the internet is highly variable across the world
Many are reluctant to do business using the internet
Set-up costs are high
Privacy and security issues
Difficulties with legal regulation
Technology in organisations
A force which can be harnessed pro-actively
Transforming activities – constantly changing
Impact of change on organisations
Technology – does it always succeed?
Structural change – eradication of middle management

Centralization of service industries – call centres

Changing power and politics

Location less important

The virtual organization?
Job Content
Braverman thesis – critique of capitalism, organizational and technological deskilling, increase in management control
Unpleasant, monotonous and dangerous work can be eliminated
New jobs with greater opportunities for satisfaction
Centralization of operations e.g. call centres
Polarization of labour force - elite jobs and temporary, part-time jobs
Evidence of upskilling and deskilling
Social and political aspects of technology
Exploitation of human and natural resources
Accidents and unintended consequences
Delivery of essential services
Surveillance and political interference
Innovation and R&D
Innovation essential to technology use
Product and process types of innovation
Management of this requires investment in Research and Development
Sources of collaboration and finance
Protecting your investment – patents, licensing and copyrights
Cheaper and more powerful computers but less than global.
Improvements in productivity, quality and cost reduction
ICT has impacted on social relations, business and has assisted the process of globalization
The application of available knowledge and skills to create and use materials, processes and products
Full transcript