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Small Talk Presentation

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by

Elizabeth Scott

on 1 August 2013

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Transcript of Small Talk Presentation

#WINNING
at small talk
“Small talk is the ice breaker that clears the way for deeper, more meaningful conversations that will take place later in the recruitment process."
introductions
three steps to a strong introduction
Eye Contact
SMILE!
Introduce
“Most of us do not forget names; we simply do not remember them in the first place.”
— Harry Larayn, author of Remembering People
remembering
names
PRACTICE a strong and confident introduction with 5 sisters using your middle name, sister's name or mother's name. PRACTICE remembering who you met!
These can be tricky, but learning how to gracefully transition is a crucial step to becoming a versatile conversationalist.
transitions
tran·si·tion  (trn-zshn, -ssh-) n.
1. Passage from one form, state, style, or place to another.
2. a. Passage from one subject to another in discourse.
b.
A word, phrase, sentence, or series of sentences
connecting one part of a discourse to another.
c. Movement from one topic to another.
When do we use transitions in real life?
ALL THE TIME!
Entering a bump
Leaving a bump
Floating into a conversation
Floating out of a conversation
When do we use transitions in
recruitment?
Position Brag:
Zeta Recruiter: “This is (Zeta’s name). She is the (officer position title). (Explain what the position entails or an exciting thing that she has accomplished with her position). I am really excited that you get are getting the chance to meet her.”
High tail it outta there!
It is important to generate smooth and speedy transitions
Good times to exit
Pause in conversation
Topic complete
laughter!


It was great meeting you. I hope you enjoy getting to know more of my Zeta sisters!

It was great getting to know you. I hope you enjoy the rest of your day/evening!

I don’t want to keep you from getting to know (Zeta Recruiter). I’ll let you get back to chatting with her. I have really enjoyed talking to you. Have great day/night!
Well, I just wanted to stop in and say hello. It was so nice meeting you/ talking to you/ getting to know you. I hope that you are having a fantastic recruitment experience!

I am so glad you’re here at our house/home today/tonight!

I hope you enjoy the rest of your day/night!

It’s been great meeting you; I hope you get to know a lot of my zeta sisters tonight.

Post bump convo:
So tell me about . . .
SO. . . What now?!
The conversation must go on!
So you said . . .

She is actually . . .
Dance Break!
Hip hop Zeta Rock!
Let me see that left foot drop.

BOOM! Shake it up,
Shake it up!
Boom! Shake it up, shake it up!
Aw yeah let them see ZETA's where they wanna be!

BOOM! Shake it up,
Shake it up!
Boom! Shake it up, shake it up!
Visual Listening—
Visual cues let the speaker know you are paying attention.
Stop Talking, Start Listening!
Mirroring
is a nonverbal technique that puts two people in sync with one another and creates rapport or that “click” of immediate ease or friendship.
Verbal Listening—
Utilize terms such as:
Tell me more…
Explain to me...
What does that
mean…
Mental Listening—
-
Mental Listening provides direction, meaning and relevance.
- Bring up earlier points later to tie things together and introduce common ground.
Top 10 listening techniques
1. Listen and BE PRESENT.
(It takes work and concentration!)

2. Give strong visual and verbal cues.

3. Be genuinely interest in what the PNM has to say.

4. Allow the PNM to speak without interruption.

5. Avoid dominating the conversation.
6. Focus on the PNM’s comments instead of thinking of what you will say next.

7. Take mental notes to use during the conversation and to remember her.

8. Use positive body language.

9. Use sentence connectors to respond to her comments

10. Build rapport by practicing conversation. Pay attention to her energy level and try to match it for a comfortable conversation.
Make a Connection!
What does it mean to make a connection?
Find common ground with the PNM
Make a PERSONAL connection
Lightly touch on the subject of ZTA
People like to talk about themselves…so let them!

Talk WITH them not AT them
Practice!
SEEK THE
noblest!
z e t a t a u a l p h a

1. approach 2. acknowledge 3. introduce 4. connect 5. excuse
always approach in the ZTA's line of sight
physically acknowledge that the new person has entered the conversation
Zeta 1 introduces Zeta 2
Zeta 2 introduces herself to the PNM
PNM introduces herself to Zeta 2
build a bridge to connect Zeta 2 with the PNM.
at a natural break, excuse yourself in order for the PNM to get to know a different sister

Steps to
smooth
transitions
APPROACH
ACKNOWLEDGE
INTRODUCE
CONNECT
EXCUSE
Full transcript