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The Climb

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by

Fatima Chua

on 21 September 2015

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Transcript of The Climb

The Climb
By Fatima Chua
Supervisor?
The first-line management who monitors and regulates employees in their performance of assigned or delegated tasks.
Usually authorized to recommend and/or effect hiring, disciplining, promoting, punishing, rewarding, and other associated activities regarding the employees in their departments.
Source: http://www.businessdictionary.com/definition/supervisor.html#ixzz3gU683t76
Share Purpose and Direction
Define Reality and Boundaries
Set Goals With Other
Provide Resources
Track Progress
Document Results
Offer Feedback and Coaching
Make Mutual Commitments

P E R F O R M A N C E
Share Purpose and Direction
Supervisors are responsible for planning the work. Learning to set SMART (specific, measurable, achievable, realistic and timed) objectives may be helpful in achieving the corporate goals. Identification of incidents that steal valuable time and managing priorities are important skills for supervisors to learn and to teach their employees.
Define Reality and Boundaries
Supervisors must demonstrate that they are in charge and are competent to lead the team. Setting high (but achievable) standards in the beginning sends a message that quality standards are required. Getting to know each employee on an individual basis is important in establishing who is in charge, but also, the personal relationship that is needed for success. For example, a successful supervisor is there to support the employee, but also sets clearly defined expectations up front.
Source: http://smallbusiness.chron.com/define-supervisory-skills-2983.html
Source: http://smallbusiness.chron.com/define-supervisory-skills-2983.html
Source: http://smallbusiness.chron.com/define-supervisory-skills-2983.html
Source: http://smallbusiness.chron.com/define-supervisory-skills-2983.html
Source: http://smallbusiness.chron.com/define-supervisory-skills-2983.html
Successful supervisors develop effective communication skills. A supervisor who is a good listener is a proactive supervisor. One important requirement of a successful supervisor is recognizing problems before they develop into something more serious. When employees come to a supervisor who welcomes their ideas or listens to their concerns, there is a feeling of mutual respect.
Set goals with others
Good supervisors recognize the need to train and develop their employees. One of the ways some companies demonstrate their commitment to their employees is through the provision of continuous training and development. Identification of each employee's strengths and weaknesses is a critical supervisory skill. In order to achieve corporate goals, strengths should be highlighted and utilized, while weaknesses should be identified and corrected through training and development.
Provide Resources and Track Progress
Supervisors need to be talented problem solvers. If the work environment becomes unpleasant due to negative employees, failure to follow company policies and procedures, betrayal of trust (breaking a confidence with needless gossip) or the perception of favoritism, a supervisor must gain control of these situations in the most productive and professional manner possible. It is important to practice consistent and fair supervision to all employees and to address any issues that may interfere with teamwork and productivity.
Document Results, Make mutual Comments, Other Feedback and Coaching
"COACH"
• Communication • Observation • Analytical • Change • Helping
Pinpoints versus Labels
Behavior and End Results
Understand Self and Others
Understand Actions and Consequence
Challenges Status Quo
Use good understanding of how people tick
Accentuates the positive
Supports as well as trains
THANK YOU!
Communicates effectively
Demonstrated technical expertise
Responsible and completes work
Leadership ability
Organized
Adapts to and implements change
Promotes key values
Team and people building skills.
Uses sound judgment
Produces results
Shares information and encourages candid and open dialog. Ensures that people share information and have access to information they need to perform their tasks effectively.
Understands the production systems necessary to operate the business successfully. Performs job tasks successfully.
Ability to work independently, solve problems and move ahead without constant instructions.
Confident, knows himself well, people gravitate to him, and
commands respect and trust among peers and others.
Organizes time and priorities to achieve business results in a timely manner.
Accepts that change is inevitable and embraces change with innovation, courage, and resiliency.
Consistently demonstrates work ethics and values. Conducts duties of the position with truth, sincerity, and fairness.
Understands the importance of mentoring and coaching employees. Shows enthusiasm for helping others improve or develop new skills.
Applies knowledge of the business and tasks and uses
common sense and analysis to make the best decision.
Directs his/her actions and the actions of others toward achieving goals that are critical to the success of the operation.
Produces Results
Uses Sound Judgment
Team and people building skills
Communicates effectively
Demonstrated technical expertise
Responsible and completes work
Leadership ability
Organized
Adapts to and implements change
Promotes key values
Full transcript