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Caltech Final Case Study

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Jessica Cowan

on 8 January 2016

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Transcript of Caltech Final Case Study

Who Are We: Issue 1: Symbolic Framework: - Students' well being vs. academic success
- Lack of clear vision for the university moving forward
- Lack of appreciation for changing demographics at Caltech (i.e., LGBT community) Related Issues: Diversity can impact an organization positively by creating an environment that promotes teamwork and competitiveness (Bolman & Deal, 2008). Related Issues: "responsible for promoting Caltech's accomplishments, legacy, and people in the media, online, in Institute publications and development materials, and through other strategic channels" (Marketing & Communications, n.d.) Marketing and Communications Office Root Issue 3:
- Alter Caltech's mission statement
- Increase diversity programming outside the classroom
- Change leadership within the Center for Diversity
- Conduct two town hall meetings a year
- Insure that Caltech's mission is upheld within the media through the Marketing and Communications office Long Term Goals - Two disconnected missions - Vision "turns an organization's core ideology, or sense of purpose, into an image of the future" (Bolman & Deal, 2008, p. 255).
- Emphasizes the values of an organization
- Does Caltech prioritize its tradition of academic achievement over the overall well being and development of its students? - Lack of cultural and diverse programming
- Campus failed to adjust to the shifting demographics
- Failure to address the negative remarks towards the underrepresented student population Caltech lacks proactive measures to address media attention. - Private research university
- Pasadena, California
- Student Demographics: Interesting Facts: - Housing "rotations" - 95% stay on campus all 4 years - Practical jokes and pranks tradition - Honor Code system Root Issues: - 2,231 students
- 58% male; 42% female
- 16% students of underrepresented
ancestry
- 978 undergraduate - The vision of the Office of Student Affairs and the vision of the University as a whole are disconnected, thus hindering the institution from being effective in responding to students' developmental needs.
- The campus culture does not provide the adequate opportunities for students to learn about diversity issues outside of the classroom and develop an inclusive learning environment for all students.
- The University lacks proactive measures to address media attention. Caltech's Mission Statement The mission of the California Institute of Technology is to expand human knowledge and benefit society through research integrated with education. We investigate the most challenging, fundamental problems in science and technology in a singularly collegial, interdisciplinary atmosphere, while educating outstanding students to become creative members of society (Mission & Priorities, n.d.). Office of Student Affairs Mission Statement Student Affairs at Caltech complements and enhances the Institute's educational mission by ensuring a healthy and supportive environment that enables students to grow academically and personally in preparation for meeting current and future challenges. Independently and in collaboration with students, faculty and staff, we serve our community by responding to the issues, ideas and needs of all students. Utilizing diverse approaches, we provide programs and services of the highest quality (Caltech Student Affairs, n.d.). Solution 1 (Human Resource) - Increase communication and transparency between the university administrators and the Office of Student Affairs to strengthen the overall relationship with students. Solution 2 (Symbolic): - Promote and publicize various programs on campus that emphasize and celebrate the diverse nature of the student population
- PRISM
- Caltech Center for Diversity Solution 3 (Structural): -Alter Caltech's mission statement to promote student development and identity growth Root Issue 2: The campus climate does not provide the adequate opportunities for students to learn about diversity issues outside of the classroom and develop an inclusive learning environment for all students. Caltech Center for Diversity: - Purpose is to support an inclusive environment
- Provide access to campus resources needed for academic success Solution 1 (Structural and Human Resource): - Change in leadership within Center for Diversity
- Leaders need to be able to adjust to the different working and campus environments. Solution 2 (Political): - Allocate more resources to the Center for Diversity
- Leaders must develop their political skills and must also learn and understand the history in order to be effective leaders (Kezar, Carducci, & Contreas-McGavin, 2006). Solution 3 (Symbolic): - Work to create a campus culture where everyone is welcomed and is not afraid to freely express themselves
-Leadership should adjust to a campus culture, however they should not model their leadership or culture after another institution’s (Kezar, Carducci, & Contreas-McGavin, 2006). Related Issues: - One student's opinion is being used as a representation for the entire student body
- Politically, Caltech has a history of remaining neutral which has affected their decision making process
- Currently lacks a protest policy Solution 1 (structural frame): - Policy on Free Expression and Dissent
- Will allow peaceful dissents, protests, and demostrations
- will not tolerate coercive disruptions Solution 2 (Human Resource): “Campus administrators that ignored students and would not interact with them tended to create a more public and violent demonstrations and protests” (Kezar, 2010, p. 456). - town hall meeting
-gives students a sense of investment and engagement (Bolman & Deal, 2008)
- creates a safe space Solution 3 (Symbolic): - release a statement from the President addressing the media attention from the blog post
-student's opinion doesn't represent Caltech as a whole
- Marketing and Communications office needs to uphold Caltech's commitment to honor, integrity, equity, and diversity within the media Questions? References: - Bolman, L. G., & Deal, T. E. (2008). Reframing organizations: Artistry, choice and leadership. (4th ed.). San-Francisco: John Wiley & Sons, Inc.
- Caltech Student Affairs. (n.d.). Home page. Retrieved May 12, 2013 from http://www.studaff.caltech.edu
- Kezar, A. (2010). Faculty and staff partnering with student activists: Unexplored terrains ofinteraction and development. Journal of College Student Development, 51(5), 451-480.
- Kezar, A., Carducci, R., & Contreas-McGavin, M. (2006). Rethinking the “L” word in higher education: The revolution of research on leadership. ASHE Higher Education Report, 31(6) No. 1.
- Marketing & Communication (2011). California Institute of Technology: Marketing andCommunication. Retrieved from http://marcomm.caltech.edu
- Mission & Priorities (n.d). In About Caltech. Retrieved May 11, 2013 from http://www.caltech.edu/content/mission-priorities - Ineffective in responding to students' developmental needs Possible Solutions Possible Solutions Possible Solutions The mission of the California Institute of Technology is to expand human knowledge and benefit society through research integrated with education. We investigate the most challenging, fundamental problems in science and technology in a singularly collegial, interdisciplinary atmosphere, while educating outstanding students to become creative members of society. We hope to serve as a catalyst in the student identity development process by providing additional experiences outside the classroom that will be utilize beyond graduation.
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