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How to Deal with Disruptive and Difficult Students

This interactive presentation is to help you determine a plan of action when dealing with disruptive/difficult students.
by

Lead Tutor SARC

on 26 March 2013

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Transcript of How to Deal with Disruptive and Difficult Students

Navigating the Maze:
Assertively working with "difficult" students during tutoring. SARC Tutor Trainings Presents: During your tutoring session you notice a student has began loudly talking on their cell phone, distracting others...
What do you do? ...A Disruption! In a cold sweat, you start to get frustrated by this rude student... Cell phone users are the worst! Then, you remember back to your "assertiveness" tutor training on various types of students & addressing their quirks... Now...
Remember our Rude Cell Phone User? How Should we Assertively but Professionally Address the Problem? Issue Resolved Use the attached handout to brainstorm some of the "difficult" students you have come across in your tutoring practice.

Everyone has some particularly "hot button behaviors" that will bother them more than others. Some of these include inattentive students, apathetic students, disruptive, angry, upset, wanting to be the center of attention, saying inappropriate or personal comments, being hurtful to other tutees, etc. Now It's Your Turn! Create your Own "Difficult" Student Virtual Scenario Prezi: www.prezi.com
PowerPoint-like features. Create slides similar to the ones here. More Web Tools La La La La La!!! To be assertive, remember the following key points:

Acknowledge anything disruptive or rude, don't pretend it didn't happen but do try to calmly deflect the disruptions and move on.

Remind students that:
tutoring is supplemental to studying. Students must come into the session having already attended class and reviewed over material.
SARC participates in active learning, we aren't professors
you are a peer but you are at your job and are representing SARC Remember… This kind of student typically wants your undivided attention... Whether it is because they are avoiding work, just chatty or don't want to share your time, they can...
Request you walk through every step.
Tell you they "just want the answer"
Ask you about your personal life or tell you a LOT about theirs
Try to exchange contact information or ask you to stay after for more help The Needy or Too-Personal Student What you May Notice
Remind the student that you are not here to lecture or re-lecture but to work on specific topics that the student is struggling in. Remind them that they are expected to come to tutoring having read the text, done the homework and with questions or concerns. Talk to the student to be sure the problem isn't something non-academic (stress, hunger, outside problems).

If they are still lost, try the following probing questions to figure out what "piece" is missing from their puzzle.
What were the last concepts you remember being covered in class?
Why do you think this concept/topic is important to know?
How does this concept relates with what you have already gone over in class?
After this step, predict what would logically happen next.
What next step do you feel you can take to continue understanding what is being covered in class?
Take a look through your notes and the syllabus, what part did you feel confident with and where did you begin to falter?

For the next tutoring session, give the student an assignment to complete, such as working on their organization or textbook reading Probing Questions for the Lost or Ill-Prepared Student Student causes the session to go off track by...
Asking obscure questions or beginning conversations unrelated to the session.
Deciding to involve themselves with electronics like laptops, cell phones, etc. rather than the tutoring session
Bad mouthing the professor or group mates
Other... what has been the most challenging student for you? What you May Notice The Challenging/Disruptive Student Student is unfamiliar with the subject material due to:
poor or no class attendance
has not reviewed class notes or materials or read text.
has studied but is still very lost
missing background information for the enrolled course
OR student simply has poor connections with material
OR student struggles with a learning disorder What you May Notice The Lost or Ill-Prepared Student Create an engaging learning environment (review tutor manual for more).
Practice active learning techniques such as questioning, giving the student the pen, and ensuring that you aren't lecturing or encouraging "neediness"!
Remind students you are at WORK even though you are a peer
Give time for independent thought and push the students to work through the problem on their own.
Cheer them on! Sometimes building scenarios where these students can succeed is more important than anything you can say to them
If the student is in need of independent help, tell them “I can help you with that in a minute but I need to make sure no one else has questions first.”
Review ways to creating engaging learning environments from your tutor manual. Do not give out personal contact information Actions you can take Use redirecting questions and the Socratic method to help the student realize what information they do already know.
Create engaging learning experiences and build confidence.
Guide the student back to their book, notes, etc.
Ask student to review the text and then make a list of difficult topics that they wish to go over (This helps with the "I'm lost" by focusing on tangible, specific topics they can work on).
Use real life examples to make connections with the material
Pair them with "know it all students" or other learning types Actions you can take Remain calm and address the distraction directly
Ask politely to stop: ex: “Could you please put your cell phone away or go outside to make a call? It is distracting to the group.”
Deflect Outside Stimuli or conversations: ex: “That’s very interesting but we might run out of time, let’s get back to the problem we are working on”
Ask for difficult questions in the next session. ex: Propose that all of the students can research on an off-topic question and present what they find at the next session. Actions you can take Inform the student that they are more than welcome to step out of the room to make a call but they are currently disrupting the group.
“Could you please put your cell phone away or go outside to make a call? It is distracting to the group.”
Then don't dwell on the problem, just keep moving with your session. You have now made it clear to the student that phone usage while at tutoring is disruptive and won't be tolerated during your session. The student probably just didn't realize this but is now ready to move on.
The other students in the group will be glad you took control. What to include: Review the assignment instruction worksheet to ensure you are meeting all guidelines including:
Use one of the scenarios you described in your worksheet
Create written dialogue between yourself and a student that demonstrates your comprehension of assertiveness techniques as well as professionalism. Dialog should be a minimum of 6 lines between 2 characters.
Create a virtual scenario online to express comprehension of training objectives using any of the tools listed in the next slide.
Presentation should be a minimum of 1:00 minute in length. GoAnimate: www.goanimate.com
Simply create an online animation to convey your scenario. Sample Scenarios http://Pixton.com/ic:vsomyo52 Yodio: www.yodio.com
Create a picture slide show and record your own voice with your cell phone to create a visual and audio story line. Pixton: www.pixton.com
Create a comic strip to convey a situation with easy to manage characters, backgrounds, and dialogue Scratch: http://scratch.mit.edu/
Create an interactive game or story. Note: Requires download http://goanimate.com/videos/0QDoUp-tMtAw/1 http://goanimate.com/videos/0OhB9ke3gUEo/1 http://www.yodio.com/yo.aspx?CardId=XrzFTmiTVc5RMEI0wvHya5 Slideshare: http://www.slideshare.net/
Create a presentation and have the ability to record your voice along with the slides. Educreations: http://www.educreations.com/
Tell a story and draw to convey ideas and emotions at the same time. Difficult or Disruptive Students in Tutoring Training Objective:

Upon Completion of this training, peer tutors will be able to:
Identify personal triggers of what the tutor considers a "difficult" student to work with
Demonstrate comprehension of assertive behaviors and techniques to work with "difficult" students
Demonstrate understanding of how to successfully keep a tutoring session on track regardless of student behaviors within a tutoring session Let's Begin! What makes a student "difficult" or challenging? There are many different kinds of "difficult" students. There is probably a scenario or particular "difficulty" that you will find distracting more than others.

For the purposes of this training, we will focus on a few specific scenarios and how to assertively respond in a professional and appropriate manner. Other "Difficult" Students In your experience, what kind of "difficult" student or scenario has stressed you the most during tutoring? Great Job! iMovie: http://vimeo.com/videoschool/lesson/33/video-101-editing-with-imovie
Create your own recorded video & upload to YouTube or Vimeo And many more: http://maps.playingwithmedia.com/ http://50ways.wikispaces.com/StoryTools Once you have created your own "dealing with difficult students" virtual tutoring scenario, be sure to send the link to your supervisor along with your completed handouts from this training. Then you will be finished. Nicely Done! You Did It!
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