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seek FIRST to UNDERSTAND then to be UNDERSTOOD

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by

Ruchi Patel

on 26 March 2016

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Transcript of seek FIRST to UNDERSTAND then to be UNDERSTOOD

seek FIRST to UNDERSTAND then to be UNDERSTOOD
You Have
Ears and Mouth

Listen BEFORE you speak!
"Before I can walk in another's shoes I must first remove my own". -Unknown
The deepest need of the human heart is to be understood.
UNDERSTAND
UNDERSTOOD

FIRST
Ruchi Patel, Tajah Damm,
Chandi Kannan& Ali Shiraef

Ruchi Patel, Tajah Damm,
Chandi Kannan& Ali Shiraef

HABIT #5
HABIT #5
2
1
5 POOR Listening Styles
Spacing out
Pretend listening
Selective listening
Word listening
Self-centered listening
Listening from our
point of view results in...
JUDGING
ADVISING
PROBING
Genuine Listening
1. Listen with your eyes, heart, and ears.
2. Stand in their shoes.
3. Practice mirroring.
Listen with your eyes, heart & ears.
What
are you talking about?
you
What are
talking about?
What are you
talking
about?
Stand in their shoes.
You must try to see the world as they see it and try to feel as they feel.
Practice Mirroring
ACTIVITY
ACTIVITY
"As I get it, you felt that..."
"So, as I see it..."
"I can see that you're feeling..."
"You feel that..."
"So, what you're saying is..."
COMMUNICATING WITH THE RENTS!
If you take time to
understand & listen, you will...

1. Gain respect for
them
2. Get your way much
more often

THEN....
SEEK to be
UNDERSTOOD
Seek FIRST to UNDERSTAND
Seek FIRST to UNDERSTAND
THEN....
SEEK to be
UNDERSTOOD
Seeking to be understood requires courage
Giving feedback is an important part of seeking to be understood
ACTIVITY
ACTIVITY
"Selective Listening"
Exercise
"Listening Skills"
Exercise
Exercise
Exercise
"Paper Folding"
ACTIVITY
ACTIVITY
"Interpretation of Meaning"
"Situational Awareness
& Active Listening"
Phrases
Exercise
Exercise
Full transcript