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Soft-skill training - Part 3 revised - Teamwork & Communication & Logical Thinking
Transcript of Soft-skill training - Part 3 revised - Teamwork & Communication & Logical Thinking
ROLES IN A TEAM
Why "Difference" win?
Stages of a team
positive feeling and politeness
discussions about how the team will work
conflicts about approaches or delegation
negative emotional opinions
questioning value of the goal
resisting taking on tasks
doubts on team leader
weak process establishment
respect towards team leader
a hierarchy is established
help and constructive criticism produced
stronger commitment to the team goal
combination of well-operated structure and vision sharing
individual team members may join or leave the team without affecting the performing culture.
leader can delegate much of the work and can concentrate on developing team members.
In love. And at work
Better understand your critics
Close the critics
Ask for specific
Guess the details
partly with odds
Explain your position
partly with truth
Must have next-step proposal
Bring a mirror
PRODUCT OWNER - DEV TEAM - SCRUM MASTER
Agenda in advance
Actions agreed - Next steps (SMART)
Follow the meeting results
Next step proposal
What is your conflict-solving-style
How many leadership styles out there?
General Rules at work
no personal emotion
1- your teammate ask for help and you really don't have enough time
Aggressive vs. Passive vs. Assertive
2- you delegate a task to a colleague and he missed the deadline, now that your manager is asking you about it
3- your customer complains about your work. When you check, you realize that it was his fault. What would you say
To whom it may concern
Le Nguyen Thanh An
Officience - NSBU Data Analyst - Process & Data Services
Mobile: +84 (0) 937.698.767
Address: 117B Nguyen Dinh Chinh, Phu Nhuan District, Ho Chi Minh City, Viet Nam
The information or conversation contained in this email is the property of Officience Business and its affiliates (individually or collectively). No part of this conversation may be reproduced, stored in a retrieval system, or transmitted in any forms or by any means; electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of myself or relating sides. Legal action will be taken against any infringement.
Officience is a State-Of-The-Art French provider of business performance services which has pioneered the outsourcing industry in Vietnam. Our development is based on core competencies : business, data and content management (BPO - Business Process Outsourcing, KPO - Knowledge Process Outsourcing); information system (software development, application maintenance, quality insurance, test, web solutions, dedicated offshore teams); artwork and design services (2D, 3D image processing, GIS). Founded in 2005, Officience with its 150 employees service clients from startup to Fortune 1000 MNCs all over the world. To learn more about us : www.officience.com
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KPI & PLANNING
1. Design a party for 300 children of an elementary school - Trung Thu - Budget 100.000.000 VND
2. Design a party for 200 elderly soldiers of district 1 - Trung Thu - Same Budget - Same location - Same date
3. Design a party for 100 businessmen of Young Business Association YBAHCM - Trung Thu - Same Budget - Same location - Same date
------5 min: Personal Work
------5 min: Work in Team
------2 min: Present finale
------Keep the team lead
------5 min: Work in team
------Discard the team lead
------5 min: Work in Team
5WH - 2H
OOB: CONTRAST>CRITICAL>SHAKE EVT
BACKWARDS VS. FORWARDS
= ENOUGH + UNIQUE
------2 min: Present the best versio