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Soft-skill training - Part 3 revised - Teamwork & Communication & Logical Thinking

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Thanh An Le Nguyen

on 20 June 2014

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Transcript of Soft-skill training - Part 3 revised - Teamwork & Communication & Logical Thinking

How to not kill your coworker
TEAM WORKING
ROLES IN A TEAM
HOMEWORK
SUMMARY
RETROSPECTIVE
Communication
Why "Difference" win?
Stages of a team
Meeting
What is
Team
work

Why teamwork
Teamwork activities
multi
complex
objectives
delegation
communicate
synthesize
positive
negative
Forming
Storming
Performing
1
2
3
4
Norming
POLITENESS
positive feeling and politeness
discussions about how the team will work
lasts shortly
Argument

conflicts about approaches or delegation
negative emotional opinions
questioning value of the goal
resisting taking on tasks
doubts on team leader
weak process establishment
Stabilization
respect towards team leader
a hierarchy is established
help and constructive criticism produced
stronger commitment to the team goal
Self-organization
combination of well-operated structure and vision sharing
individual team members may join or leave the team without affecting the performing culture.
leader can delegate much of the work and can concentrate on developing team members.
http://4.bp.blogspot.com/-kZf0hB4_x54/TkY40DmiRMI/AAAAAAAAF6Q/Cmh0IQ1JLfE/s1600/Fox-Clip-Art-2.jpg
http://2.bp.blogspot.com/_ps18c23a6tc/TFXpBSZBgJI/AAAAAAAAAOQ/k2g89Y5iSrU/s1600/shark1_v01.jpg
Johnson, 1981.
http://us.123rf.com/400wm/400/400/red33/red330709/red33070900031/1686104-sea-turtle-vector-illustration.jpg
http://us.123rf.com/400wm/400/400/anterovium/anterovium1010/anterovium101000119/7945174-cute-teddy-bear-sitting-happy-on-white-background-isolated.jpg
avoidance
harmony
dominance
compromise
collaboration
http://twentytwentyone.com/sites/default/files/products/images/OwlCushion_01.JPG
Managing conflicts
In love. And at work
How to
Remember
Better understand your critics
Show cooperation
Close the critics
Ask for specific
Paraphrase
Guess the details
Agree
partly with odds
in principle
Explain your position
Disclose feelings
No counterstrike
partly with truth
Must have next-step proposal
Bring a mirror
Who knows
AGILE
?
PRODUCT OWNER - DEV TEAM - SCRUM MASTER
Pre-meeting
On-meeting
Post-meeting
Agenda in advance
Updated Calendar
Agenda (again)
Time Fixed
Actions agreed - Next steps (SMART)
Meeting Minutes
Follow the meeting results
(Google Spreadsheet)
(Google Calendar)
Next step proposal
What is your conflict-solving-style
How many leadership styles out there?
Bruce Tuckman,1965.
General Rules at work
SMART
no personal emotion
responsible
objective-oriented
face2face
email
social media
1- your teammate ask for help and you really don't have enough time
Aggressive vs. Passive vs. Assertive
2- you delegate a task to a colleague and he missed the deadline, now that your manager is asking you about it
3- your customer complains about your work. When you check, you realize that it was his fault. What would you say
Dear ...,
To whom it may concern
Dear Sir,
Yours faithfully
Yours truly
Yours Sincerely
Best Regards
Cheers
Signature:...
Le Nguyen Thanh An
Officience - NSBU Data Analyst - Process & Data Services
Email: thanhan.lenguyen@officience.com
Mobile: +84 (0) 937.698.767
Address: 117B Nguyen Dinh Chinh, Phu Nhuan District, Ho Chi Minh City, Viet Nam

The information or conversation contained in this email is the property of Officience Business and its affiliates (individually or collectively). No part of this conversation may be reproduced, stored in a retrieval system, or transmitted in any forms or by any means; electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of myself or relating sides. Legal action will be taken against any infringement.




Officience is a State-Of-The-Art French provider of business performance services which has pioneered the outsourcing industry in Vietnam. Our development is based on core competencies : business, data and content management (BPO - Business Process Outsourcing, KPO - Knowledge Process Outsourcing); information system (software development, application maintenance, quality insurance, test, web solutions, dedicated offshore teams); artwork and design services (2D, 3D image processing, GIS). Founded in 2005, Officience with its 150 employees service clients from startup to Fortune 1000 MNCs all over the world. To learn more about us : www.officience.com

Please consider the environment before printing this email
5 min.
You have just come back from a 5-day-holiday-leave.
Although you had sent an email to inform your client about your authorized substitute, he still called to complain with your manager that because of your absence, he had to wait 2 more days for his goods.
Write an email to this client.
Intro
Content
Close
List all social channels you know
Target audience of your posts
Facebook - Google Plus - Twitter
LinkedIn
Personalize your invitation
No personal emotional feed update
Update your profile continuously
GAME ON
THINKER
BRAINSTORMING
KPI & PLANNING
COMMUNICATION
PROCESS
DOER
BUILDER
1. Design a party for 300 children of an elementary school - Trung Thu - Budget 100.000.000 VND
2. Design a party for 200 elderly soldiers of district 1 - Trung Thu - Same Budget - Same location - Same date
3. Design a party for 100 businessmen of Young Business Association YBAHCM - Trung Thu - Same Budget - Same location - Same date
Google allowed
------5 min: Personal Work
------5 min: Work in Team
------2 min: Present finale
------Keep the team lead
------5 min: Work in team
------Discard the team lead
------5 min: Work in Team
LOGICAL THINKING
5WH - 2H
FRAMEWORK+CONTENT
SMART
MINDMAP+SWOT+3C
OOB: CONTRAST>CRITICAL>SHAKE EVT
BACKWARDS VS. FORWARDS
= ENOUGH + UNIQUE
------2 min: Present the best versio
n
Full transcript