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John Castellucci

on 8 February 2013

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Transcript of Training

John Castellucci Training By The Numbers... Benefits Challenges - 53% of hotels and restaurants reported a decrease in their training budget within the past 18 months due to the economy. (Martiz Research)

- Hospitality industry turnover rate is estimated at 300% (Hotel News Resource) Make a Plan! - Determination of Training Site
- Trainer
- Training Objectives
- Instructional Methods
- Training Tools
- Evaluation Strategy - Greater Job Satisfaction
- Better Morale
- Fewer Mistakes
- Improved Service
- Greater Efficiency
- Reduction of Stress
- Reduces turnover rate - Cost
- Time
- Operational Problems
- Top Management
- Pass the blame
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