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BUSINESS SYSTEMS

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by

badria kindi

on 29 May 2014

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Transcript of BUSINESS SYSTEMS

BUSINESS SYSTEMS
AGENDA:
Business Systems Overview
Current Business Systems
New Business Systems
Strategic Plan
Action Plan
Operational readiness for ICT Business systems team
Q&A
WHAT ARE BUSINESS SYSTEMS?
PEOPLE
PROCESSES
INFORMATION

" Deliver
High quality
service"
Service Desk (SD)
Computerized Maintenance Management System
(CMMS)
Enterprise Resource Planning (ERP)
Package of integrated applications that will manage the business and automate back office functions
OAMC BUSINESS SYSTEMS
Financial Systems
General Ledger
Accounts payable
Accounts receivable
Cash Management
Budgeting
Supply Chain
Procurement Management
Fixed Assets
Inventory Management
Property Management
HR Systems
Core Human Resources
i-Recruitment
Employee Self Service
Manager Self Service
Payroll
Time and Labor.


CMMS
Work Order Management
Maintenance Planning
Asset Management
Inventory Management
Seamless solution set for all maintenance tasks

Central point of contact between service providers and users on a day to day basis

Team Building
Business systems
will be the

Is it that IMPORTANT ??
Where?
Why?
When?
What?
Who?
How?
Dedicated
TEAM
Who is in the TEAM?
Technical
Functional
G L U E
Unified decisions
Coordination & Monitoring
Facilitated communication
Breaks the barrier

Strategic Plan
Action Plan
Current Business Systems
Microsoft Dynamics GP
Financial Accounting
General Ledger
Accounts Payable
Accounts Receivables
Purchasing
Inventory
Cash Management
Fixed Asset

Bespoke Applications
Landing & Parking Invoicing
Passenger Fee Invoicing
Purchase Order Process
Utility Recharge Invoicing

HRMS
Core HR
Payroll
Time & Attendance

Systems Integrations
Operational readiness for the ICT Business systems team
New Business Systems
Challenges:
OAMC BUSINESS SYSTEMS
Thank you
MC6
Business systems is critical to facilitate OAMC business process to be carried out effectively
Downtime of business systems having an adverse financial and operational impact on the OAMC business
Presently ICT team perform the Level 1 & Level 2 support & maintenance to Business systems
Measure the Business Process output
Operational readiness for the ICT Business systems team
Based on the requirements from business and feedback from contractor, 60 customizations are required out of which 30 are complex customizations, which will result a system with high degree of customization for operation & maintenance.
ICT team need to be structured for the operation & maintenance of Business systems at Level1 & Level2
Framework for Use & Maintenance of Business Systems
Mapping of System Maintenance activities to Team structure
Structure for the Business Systems Team for O&M (Level 2)
Presenters:
Sanu Mathew
Badria Al Kindi
Abdullah Al Hinai
Supervised By:
Ali Al Barwani
Clear team structure
Rapid change in resources involved
Lack of management level
No clear plan of the project
User commitment

Integration Between CMMS & ERP
Integration Between ERP-HRMS & Operational Systems
Integration Between CMMS & Operational Systems
Integration Between ERP & Other Systems
Risk & Control
ERP Implementation:
Cost, Duration, and Benefit Summary
Risk Identification
Aligning OAMC operational process with new systems
Loss of control over the project
Lack of in house skills
Business Impact if project does not succeed.

Risk Management
Controlling and Minimizing the major business risk
Understanding user need and mitigating user resistance
System Testing prior to implementation
User Training
Close Monitoring to System Performance after implementation
Ability to provide adequate support for the organization’s operational

Short-Term Plan
Project Monitoring & Control
• Identifying and Managing Milestones
• Developing a Working Plan
• Scheduling & Resourcing

Setting Priorities
• Communication Plan
• Outstanding PCR Items
Status Identification
• Systems Status
• Data (Master Data & Configuration Data)
• System Integration Status

Long-Term Plan
User Satisfaction
• System Liability
• System Performance
• System Quality

Organizational Change Management
• The need to Steering Committee
• Structuring the Work-Force
• Assembling of Change Management Team

Pre-Implementation
Implementation
Post-Implementation
1) Systems Change Management
Policy and Procedure
System Standard
Change Control

Y???
Project Management
Plan
1) Regular Review Meeting

Functional User
Consultant
2) System Knowledge Database
Record User Requirements
Record identified problems
Clear idea about Project Progress
Knowledge base for all implementation activities

Systems
Ownership
What is Mean?
Who should Take the Ownership

Data
Conversion
• Data Cleansing
• Data Mapping
• Data Migration

Training
• Business Process Training
• Technical Training

Testing
Unit Testing
Integration Testing
User Acceptance Testing
• Test Scenario
• Test Documentation
Creation of Super Users
• Super User Road Map
2) System Enhancement
New Functionality
New Report Requirements
Request for Configuration & Customization

3) System Maintenance
Functional Error
Technical Error
Routine Activities
User Support

4) New Business Requirements
New ERP Module
Integration existing system with third party system

AGENDA:
Business Systems Overview
Current Business Systems
New Business Systems
Strategic Plan
Action Plan
Operational readiness for ICT Business systems team
Integration Between SD & Other systems
Skills
Training
Motivation
Workflow
Documentation
Policies
Technology
Reporting
Measurement
Q&A
Full transcript