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Business Intelligence & Business Analytics

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Jessica Wendler

on 31 May 2013

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Transcript of Business Intelligence & Business Analytics

Database Management Systems
(DBMS) -Oracle
-IBM DB2
-Microsoft SQL BI Consulting and System Integration Providers of Business Analytics and Information Management Services Data Analytics Applications- Retail SAP
Oracle Business Intelligence
& Business Analytics Big Data Data Analytics Key difference- Model type Data Analysis through Data Mining and Statistical Analysis Predictive Analytics Prescriptive Analytics Descriptive Analytics Comparative Analytics Definition: The science of examining raw data with the purpose of drawing conclusions about that information Deloitte Analytics Consulting Data mining is sorting through data to identify patterns and establish relationships. IBM Retail Strategy & Growth
Multi-channel / Digital Retail Strategy
Pricing and Profitability Management
Customer Insights & Analytics
Global Retail Expansion Strategy
Marketing and Promotion Strategy & Operations
Mergers and Acquisition

Retail Operations & Performance Improvement
Merchandise, Assortment, & Inventory Optimization
Store & Customer Experience Optimization
Product Flow & Supply Chain Optimization
Product Development, Sourcing & Supplier Management
Finance Transformation
Enterprise Cost Management
Enterprise Sustainability Technology Strategy & Implementation
Retail IT Strategy
Business Intelligence & Data Analytics
Multi-channel/Digital Retail Design & Implementation
ERP-Enabled Transformation
POS & Store Systems

Talent, HR and Organizational Change
Talent Management
HR Transformation
Workforce Analytics
Compensation, Benefits and Rewards Strategy
Shopping experience
Merchandising and supply networks
Operations
Smarter commerce for retail
Point-of-sale and self-service offerings
IBM software framework for the retail industry IBM Retail Solutions

Cross-Channel Selling Solutions
Deliver a seamless, customer-centric buying experience for products and services across all available channels.

Campaign Management Solutions
Engage each customer and prospect in a cross-channel dialog that builds on past and current behavior and creates a more personalized brand experience.

Digital Marketing Optimization Solutions
Empower marketers to turn site visitors into repeat customers and loyal advocates by orchestrating a compelling experience throughout each customer's brand interaction.

Decision Optimization
Make better decisions by applying advanced analytics to automatically prescribe actions or strategies.

Intelligent Recommendations and Offers Solutions
Improve conversions and increase revenue by making relevant product recommendations to your customers.

Cross-Channel Order Management Solutions
Manage the order lifecycle, leverage intelligent sourcing to optimize inventory utilization, and orchestrate complex order fulfillment processes across a dynamic business network.

Supply Chain Management Solutions
Employ planning and execution solutions to anticipate, manage, and respond to demand and supply volatility within even the most dynamic supply networks.

Marketing and Customer Management
Gain insight into customer buying patterns, making it easier to market and sell to them.

Merchandising and Product Management
Gain a trusted, central repository of product information so you can analyze results and make successful plans.

Store and Channels
Build smarter operations to improve business performance and reduce costs. Increase sales across multiple channels.

Supply Networks
Create an efficient supply network to quickly bring new products to market. Flexibly allocate products in your distribution network.

Business and Finance Administration
Manage the analytics for your financial planning, metrics and consolidations. Keep on top of key performance indicators.

IT Systems and Operations
Provide a secure, intelligent infrastructure for managing mission-critical information across the retail enterprise. Walkbase (For Chains, Shopping Malls, Department Stores, and Airports)
We’ll look at Department Stores Section; 200 Euros/month for Basic Service

Benefits
Drive store traffic and purchases by testing & optimizing window design and store layout
Optimize staffing based on historical and real-time data
Offline campaign follow-up and analytics
Monitor and compare key performance metrics across floors, departments, cash registers and designated zones
Deepen customer experience through predictive visitor analytics
Build a platform for individual level push and demand marketing
Loyalty program extension & activation through mobile applications

Solutions
SEE CUSTOMER TRENDS AND PATTERNS
Measure your customers’ behavior like never before. Understand how well you are able to capture passing people, how often they visit and what makes them stay. Make smarter, more informed decisions using real life metrics on customer behavior
A/B TEST AND BENCHMARK YOUR MARKETING
Are you running a campaign or a time-limited offer? Measure how it affects to visitor numbers and whether the customers you attracted ever returned again. A/B test and benchmark different marketing methods and see what generates most loyal customers.
ENGAGE WITH MOBILE
Walkbase enables a new level of mobile services using indoor positioning. Engage more customers with location based loyalty programs that reward customers for visiting and spending time in your store. You can connect your existing mobile services or we can help you build an app from scratch. Sensormatic (Currently Tyco Fire & Security)
Electronic Article Surveillance (EAS)
Sensormatic EAS solutions help retailers boost their sales and profits by increasing open merchandising opportunities and reducing theft. EAS delivers superb detection and deactivation performance, durability, ease-of-use and aesthetics. As systems, they combine a range of components (hard tags or labels, deactivators, detachers and detector antennas) using our renowned Ultra•Max® acousto-magnetic technology. It's the loss prevention choice of the world's largest retailers.
Global Source Tagging
Every day, manufacturers and packaging companies apply AcoustoMagnetic EAS labels to millions of products worldwide. The process of Source Tagging allows for greater supply chain efficiencies, increased sales, reduced shrink and higher profitability for both the retailer and the manufacturer.
Store Business Intelligence
Our Storefront Solutions provides SmartEAS® products that help retailers integrate their EAS, people-counting, video and point-of-sale (POS) systems into their IT networks. This approach allows retailers to collect data across stores in a centralized location. With data merged and analyzed, retailers get valuable performance reports on their stores, enabling management to take action quickly if needed. The Enterprise Solution provides innovative software solutions as well as superior technical and consulting services for the retail industry; navigating retailers to higher profits.
Item-Level Intelligence/RFID
As a leading industry provider of integrated retail solutions - from Electronic Article Surveillance (EAS), item level source tagging, store data analytics and item-level intelligence (ILI) / radio frequency identification (RFID) - Sensormatic protects billions of in-store items. Traditionally a loss prevention company, Sensormatic now helps retailers address their most significant form of loss - decreased sales due to inventory inaccuracies.
Sensormatic Safers
Sensormatic Retail Solutions is proud to announce the expansion of the Ultra•Tag® product family with a comprehensive line of safer anti-theft devices. Constructed out of high-grade polycarbonate plastic, safers provide superior protection and optimal merchandising, allowing shoppers to easily view and purchase items. RetailNext
Solutions
People Counting
Take people counting to the next level with comprehensive in-store analytics. RetailNext measures traffic and conversion by store, region, and chainwide and gives you instant views by any time period including by day, week, month, day of week, hour of day, and more. It monitors where shoppers walk, stop, and look, how long they stay, and how it all connects to sales at the register. RetailNext even generates heat maps of your stores to easily see where the shoppers end up—and where they don't.
Loss Prevention
RetailNext is a full-featured Loss Prevention video recording system that stores and gives access to video. Save time with one-click access to video of any POS event and browse our convenient timeline to quickly find clips with shoppers in them. Why spend more on a separate DVR system when RetailNext can do it all for you?
Marketing and Merchandising
Learn which programs and working and which are not with in-store analytics from RetailNext. Measure the effect of marketing programs using before-and-after or A/B split testing methodology. Test and optimize fixtures, dislays, store layouts, and promotions. And you can use instant access to video of stores to confirm store compliance with display programs.
Staffing Optimization
RetailNext can import data from your staffing software, workforce management (WFM), or time & attendance system to enable data-driven staffing optimization. Measure conversion by time period and staffing level to identify opportunities to increase sales or reduce costs. Evaluate store managers, sales associates, and cashiers using real-world performance tracked to an individual level.
POS Exception
RetailNext contains a full-featured POS exception reporting system built right in. You can search and sort transactions by value, number of items, SKU, register, cashier, transaction type, payment type, exception type, and more. Gain one-click access to basket details and video for all transactions. Define configurable exception reports to go straight to your inbox.
Queue Optimization
Use RetailNext to understand how and when customers use your cash/wrap stations and when and where you're losing sales to long lines. Measure throughput and other KPIs for all cashiers regardless of time and location. Create intuitive heat maps of queuing areas to visually comprehend traffic patterns.
Consumer Studies for Manufacturers
Manufacturers who sell through the retail channel can take advantage of RetailNext Learning Labs. RetailNext Learning Labs is a service that uses the RetailNext platform to measure real customers’ behavior inside stores and answer specific questions about how shoppers respond to stimuli inside the channel. It’s the best way to deepen your understanding of how packaging, merchandising, placement, and promotions genuinely affect the path to purchase inside the store. Euclid Analytics Solutions:
Marketing
• Did my marketing promotion really increase store traffic? Or was it the result of macro factors outside the store? With Outside Traffic and Capture Rate metrics, you can judge whether your actions made a difference.
•Are my direct mail campaigns encouraging repeat traffic? Check the Repeat Visit Ratio of your stores to see if you’re increasing the share of repeat customer visits.•How loyal are my existing customers? Use the distribution of Visit Frequency and Visit Recency to segment your customers.
Merchandising
• Are my window displays effectively drawing shoppers into the store? Compare the Capture Rate before and after installing the display
•Do my floor sets engage customers as soon as they walk in the store? Check your Engagement Rate and Bounce Rate, which tell you whether customers are sticking around or walking away.
•How often should I refresh my in-store displays? A significant decline in Visit Duration could mean it’s time for a new look.
Operations
• How much does seasonality affect my business? Don’t just measure traffic trends - look at the seasonal effect on Visit Duration, Visit Frequency, and Outside Traffic.
• Are my outlets cannibalizing from my mainline stores? Euclid’s exclusive cross-shopping analysis tells you how many customers shop at both kinds of stores in the same month.
• Should I extend my business hours? The Walkby metric tells you how many people pass by the store after hours, so you can see if you’re missing out on potential business.
• How much labor should I put on the floor? Look at shopper minutes per hour to identify the most congested times of the day. How it Works
•Shopper with smartphone approaches your storeEuclid Analytics measures the behavior of all your shoppers that are carrying a Wi-Fi enabled smartphone. Typically, this is 40-70% of your shoppers, depending on the business and location.

•Smartphone broadcasts Wi-Fi pingsSmartphones constantly send out short "pings" as they search for Wi-Fi networks nearby. These pings include the phone's MAC address (a unique identifier associated with a specific device) and other non-personal information like signal strength that we use to determine rough location.

•Euclid records Wi-Fi pings and sends them to the cloudUsing your existing Wi-Fi infrastructure or our compact plug-and-play sensor, we record pings and send them to the cloud. For privacy, we scramble each MAC address using a one-way hashing algorithm. Because shoppers don't need to actually connect to your Wi-Fi network or install a mobile app, you can measure their activity without interrupting their shopping experience.

•Euclid processes and stores dataOur advanced heuristics extract actionable insights from the data and store them in Amazon's highly secure datacenters.

•Retailer receives analytics via web and emailUse our web-based Dashboard and scheduled email reports to measure and optimize your business.
Business Analytics and Optimization strategy
Realize your business optimization objectives faster with less risk and at a lower cost through an effective information strategy. Applied enterprise wide or deep within a business function, business optimization provides resolution spanning policy, analytics, business process, organization, applications and data.

Advanced analytics and optimization
Improve operations Tackle and solve your most complex problems and create unique predictive capabilities for intelligent decisions. The advanced innovative research in data analytics and optimization helps us to establish a proactive versus reactive strategy to enhance performance and improve operational efficiency.

Enterprise Information Management
Achieve data integration between disparate systems to improve business processes and total business performance, and make intelligent decisions.

Business intelligence and performance management
Improve decision-making, productivity and efficiency through an environment where relevant, actionable, accurate and timely information is provided to monitor and improve performance. The ability to optimize performance within a company typically depends on a decision-makers' ability to measure.

Enterprise Content Management
Reduce processing cycle time, improve customer service and compliance, and establish agility and flexibility. Most companies have vast stores of content existing throughout the entire enterprise. It is estimated that 85 percent of the information managed by a typical business is in the form of unstructured "content." Business Analytics and Optimization services Retail Software focuses Maximize customer interactions

Manage financial performance

Detect and prevent fraud

Monitor the health of your assets

Improve risk management

Application foundation
Application optimization
Cloud platform and application virtualization
Elastic caching
Transaction processing

Application lifecycle management

Application development
Architecture and design
Build and deploy
Portfolio, demand and delivery management
Quality management and testing
Requirements management
Software change and configuration management

Asset and facilities management

Enterprise asset management
Facilities management

Big data

Hadoop system
Stream computing

Business analytics

Analytical decision management
Business intelligence
Performance management
Predictive analytics
Risk management

Business process management

Business monitoring
Industry process accelerators
Operational decision management
Process automation and integrity
Process discovery and design

Cloud and IT optimization

IT service management
Monitoring and performance management
Provisioning and orchestration
Scheduling and systems automation
Storage management, backup and recovery

Commerce

Decision optimization
Order management
Sales contracts
Selling solutions
Supply chain management

Connectivity, integration and SOA

B2B integration
Cloud integration
Integration foundation
Managed file transfer
Messaging

Data management

Database administration
Database design and development
Database management

Data warehousing

Data warehouse tools and models
Data warehousing software
Data warehousing systems and appliances

Enterprise content management

Advanced case management
Content analytics
Document imaging and capture
Information lifecycle governance
Social content management

Employee web experience
Enterprise endpoint management

Enterprise endpoint management

Enterprise marketing management

Cross-channel marketing optimization
Customer experience management
Digital marketing optimization
Marketing performance optimization
Price, promotion and product mix optimization

Enterprise modernization

Application modernization
Application portfolio management
Compilers
Enterprise and business architecture
Multi-platform development

Information integration and governance

Data integration
Data lifecycle management
Data quality management
Data security and privacy
Master data management

Mobile development and connectivity

Mobile application development
Mobile integration of data and applications

Mobile management and security

Mobile access management and data protection Operating Systems
AIX family
Linux family
Other Operating Systems
i family of operating systems
z/OS family
z/VM family
z/VSE family

Procurement
Enterprise and category spend management
Source to contract
Supplier management risk and compliance

Product and systems development
Product line engineering
Product portfolio management
Real-time and embedded software development
Systems engineering
Systems of systems engineering

Security
Application security
Data protection
Identity and access management
Infrastructure protection
Security intelligence and compliance analytics

Smarter city operations
Human services
Infrastructure services
Planning and management services

Social collaboration
Mobile collaboration
Office productivity suites and web editors
Real-time collaboration
Social business applications

Unified communications
Unified communications middleware

Web experience
Customer web experience
Employee web experience IBM Software by Capabilities Rankings According to Gartner
1. IBM
2. Deloitte
3/4/5. Accenture
3/4/5. TCS
3/4/5. Cognizant 6. Wipro
7. Capgemini
8. KPMG
9. PricewaterhouseCoopers
10. Infosys Nomi What can Nomi Measure?

Window Conversion
% of customers that walk into your store off of the street
Customer Loyalty
% of customers that have been to your store before
Visit Duration
Average amount of time that customers spend in your store
Bounce and Engagement Rate
% of customers that leave immediately or stay for a while
Visit Frequency
How often your customers enter your store
Device Type
Types of phones that your customers are using NOMI LISTEN
Analyze Customer Behavior in Real Time
Measure important stats such as window conversion, visit duration, visit frequency and device type.
Compare Stores Across Your Chain
Uncover trends in customer behavior across stores within a city, district or region.
One Step Activation
Nomi's software can be configured quickly and easily without your IT department getting involved.
Leverage Your Existing Infrastructure
Nomi's software can run on the existing network infrastructure in your store so you don't have to go through a heavy integration.
Export Your Data Easily
Nomi's metrics and KPI's can be integrated via API into your own data warehouse or business intelligence platform for further analysis.

NOMI MEASURE
Which marketing initiatives increase traffic, conversion and loyalty - and which don't?
Evolve from canned messages for broader segments to those that are relevant to individual visitors and more refined segments.
Create one-to-one personalization at scale.
Make fully informed decisions.
Test scenarios to see what's most compelling to customers. Understand the primary channels through which they want to communicate with you. Quantisense Quantisense (#1 in 32 rankings and Top 10 across 45 categories)
Retailers
Merchandising ExecutivesoBuyers (has playbook)
Planners (has playbook)
Allocators (has playbook)
Store Operations (has playbook)
Information Technology
Solutions
SuiteoQ Merchandising
Localized Assortment
Direct
Store Ops
Customer
Mobile
Platform
Retail Exception Engine
Enterprise Data Model
Foundation
ServicesoCore Implementation
Quick Upgrade
Consulting
Training
Support Nearbuy Solutions
Engage valuable omnichannel shoppers
Nearbuy’s cloud-based guest Wi-Fi experience makes it fast and simple for shoppers to opt-in to free guest Wi-Fi, helping them find product information and “socialize” the shopping experience using Facebook, Twitter, Instagram, and other sites.
Create a single, omnichannel customer view
Because Nearbuy can enable shopper opt-in, you have a way to connect online and offline activities in a single customer view.
Increase in-store conversion rates with a personalized omnichannel
With Nearbuy’s API, you can use in-store data as well as online behavior to deliver a personalized shopping experience and reach shoppers when they will be most receptive.
Drive higher sales with data-driven decisions about in-store execution
Nearbuy helps brick-and-mortal retailers understand and engage omnichannel shoppers. We offer a set of solutions that bridge the online and offline shopping experience:
Nearbuy gives you a simple, scalable way to improve in-store execution with visibility into online shopping activities in the store plus the offline equivalent of web analytics. Products
Guest Wi-Fi Experience
Make guest Wi-Fi fast and simple for your shoppers, regardless of what WLAN infrastructure you have in place. Quickly create customized welcome pages and deploy an opt-in process that makes sense for the retail environment.
Wi-Fi Analytics
Understand the path to purchase in the omnichannel shopping world, using mobile browsing data that your shoppers have agreed to share. See what sites your shoppers are browsing, what products they are looking for, and much more.
Physical In-store Analytics
Improve in-store execution with meaningful insights that enabled structured A/B testing. By tapping into data that’s already being captured in your existing wireless network, Nearbuy gives you the brick-and-mortar equivalent of the web analytics you have for your online channel.
Nearbuy API
The Nearbuy API is an open interface that provides developers with real-time access to key omnichannel shopping events.
Broad WLAN Support
Nearbuy works with leading enterprise networking vendors, allowing you to leverage your existing store Wi-Fi infrastructure to enable your next-generation omnichannel shopping experience.
Security & Privacy
Nearbuy gives our customers the flexibility to implement a privacy policy that’s appropriate for their shoppers and their brand. Our customers own and have complete access to their data. Swarm Platform
Shopper Intelligence
Track and Predict Shopper Actions
Track store performance through an intuitive dashboard. View historical, current and anticipated shopper traffic patterns in one place.
Analyze Performance and Set Goals
Set goals, benchmarks and alerts to easily track ROI on your marketing and store planning strategies.
Make Informed Decisions
Leverage data-driven insights and recommendations to inform future business decisions. Form a continuous feedback loop by using SWARM to concept, test, measure, and optimize.
Shopper Marketing
Instantly Interact
Deliver a stunning in-store mobile experience without any downloads required. Engage with 10-20X more shoppers* on their device the moment they walk through your door.
Drive Conversion Rate and Transaction Size
Provide personalized offers based on shopper attributes and intent.
Defend Against Price Comparison
Get the opportunity to "win back" a customer who may be shopping online in your store.

Solutions
Comparison
Conversion
Loyalty
Transaction Size Boldstreet Create and Manage Your Network
Operational Support System
STREETworks includes a fully functional operational support solution (OSS) for Wi-Fi providers and carriers to effectively and efficiently manage their networks. This hardware-agnostic, carrier-grade platform easily integrates with and enhances your current network components, while increasing relevancy for a more diverse user group. The STREETworks OSS is flexible enough to leverage and grow with emerging trends and devices and enables value generation through enhanced forms of user and device authentication and value-based applications. Read More
Management
The STREETworks management module is an online portal that allows for the monitoring and management of regional and national hot spots. STREETworks management provides role-based secure access and deep insight into the overall operational effectiveness of your network and serves as an important tool for customers, end users, and help desks. Read More

Ensure Quality
Quality of Service (QoS)
BOLDstreet's core technology helps to recognize and manage threats and vulnerabilities and supports industry-leading RF and QoS traffic management solutions to help ensure the quality of your network and service.
Service Quality Management
Service quality management ensures that the local network is available and has enough bandwidth to deliver a quality experience to the end user, and for the device and application being used. Add Value
Advanced Device Profiling (ADP)
ADP provides enhanced user and device authentication by identifying, tracking, managing, and reporting on the types and specific models of devices on the network.
Express Authentication
BOLDstreet's patent-pending ADP technology ensures the secure profiling and clientless authentication of multiple types of wireless-enabled devices, allowing for instant-on or one-click authentication.
Value-Based Applications (VBAs)
VBAs are based on existing online social applications such as Facebook and YouTube or related to specific online activities such as music, gaming, and VoIP. STREETworks manages both authorization and payment and allows for collaborative ecosystem partnerships that leverage the value stacking of services with existing products offered by the service provider.

Gain Insight and Optimize

Reports and Analytics
STREETworks offers a secure, role-based reporting and analysis portal that provides network reports and data analysis to help you generate improvements in user value and network return. More than just commerce and reconciliation reporting, STREETworks provides rich usage analytics on who is using (or not using) your network, when and where, on what devices and applications, and for what length of time. Oracle
Web Commerce
Oracle ATG Web Commerce
Oracle ATG Web Commerce Customer Service
Oracle Endeca Experience Manager
Oracle Endeca Guided Search
Oracle Live Help on Demand
Oracle Recommendations on Demand

Merchandise Operations Management
Oracle Retail Allocation
Oracle Retail Invoice Matching
Oracle Retail Merchandising Analytics
Oracle Retail Merchandising System
Oracle Retail Price Management
Oracle Retail Sales Audit
Oracle Retail Trade Management
Oracle Retail Workspace

Merchandise Planning and Optimization
Oracle Retail Allocation
Oracle Retail Assortment Planning and Size Profile
Optimization
Oracle Retail Category Management
Oracle Retail Item Planning
Oracle Retail Macro Space Management
Oracle Retail Markdown Optimization
Oracle Retail Merchandise Financial Planning
Oracle Retail Regular Price Optimization
Oracle Retail Workspace

Store Solutions

Oracle Retail Back Office
Oracle Retail Central Office
Oracle Retail In-Store Space Collaboration
Oracle Retail Point-of-Service
Oracle Retail Store Inventory Management
Oracle Retail Workspace


Supply Chain Planning and Execution
Oracle Real-Time Scheduler
Oracle Retail Advanced Inventory Planning
Oracle Retail Demand Forecasting
Oracle Retail Replenishment Optimization
Oracle Retail Warehouse Management System
Oracle Retail Workspace
Oracle Supply Chain Management
Oracle Transportation Management
planning and execution solution

Marketing and Loyalty Management
Oracle CRM OnDemand
Oracle's Siebel Contact Center and Service
Oracle's Siebel Loyalty
Oracle's Siebel Enterprise Marketing Suite
Oracle's Siebel Quote and Order Capture

Business Intelligence
Oracle Retail Customer Analytics
Oracle Retail Data Model
Oracle Retail Merchandising Analytics
Oracle Retail Workspace

Finance, Human Capital Management and Real Estate

Oracle Advanced Benefits
Oracle Enterprise Asset Management
Oracle Financials
Oracle Human Capital Management
Oracle iLearning
Oracle Incentive Compensation
Oracle Payroll
Oracle's JD Edwards EnterpriseOne Real Estate Management
Oracle Self Service Human Resources
Oracle Workforce Scheduling for Retail

Master Data Management

Oracle's Agile Product Lifecycle Management
Oracle Product Information Management
Oracle's Master Data Management Suite

Technology Solutions

Database
Oracle Development Tools
Oracle Engineered Systems
Oracle's Sun Servers and Storage Retail Solutions Retail Merchandising Analytics Overview

Represents next-generation BI with functionality built on the Oracle Business Intelligence and data warehouse standard platform and technology
Comes pre-integrated with a wide range of Oracle Retail solutions
Provides a set of comprehensive and compatible retail-specific BI apps
Integrated with the Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud

Benefits

Offers fast, easy access to data and scorecards to keep the business on track and provides insights that can easily be turned action
Provides packaged integration with Oracle’s merchandising applications, enabling fast and low-risk implementations
Works with Oracle’s ERP and CRM BI solutions, enabling cross-domain analytics with Oracle Retail merchandising solutions; Oracle E-Business Suite; and PeopleSoft, Siebel, and JD Edwards applications
Offers advanced insight into retail performance Retail Customer Analytics
Overview

Allows retailers to determine which items to promote to which customers using which methods
Provides insight into how products are selling across various customer behavioral attributes
Performs customer segment analysis based on demographics, customer value (recency, frequency, monetary analysis), lifetime/potential value, behavior, and item importance.
Determines product affinities by performing market basket analysis
Built on the Oracle BI Applications platform, it is compatible with other BI Applications that cover domains such as loyalty, marketing, finance and labor.

Benefits

Enables retailers to achieve competitive differentiation through superior customer satisfaction
Works seamlessly with other Oracle Retail analytics modules, or can augment any retail BI/DW solution
Provides retailers with insight into their customers’ needs and behaviors
Provides extreme performance with Oracle Exalytics’ in-memory analytics capability that enables speed of thought analysis and interactivity KEY BENEFITS
Oracle Retail Analytics Suite:
-Set of comprehensive and compatible
retail
-specific BI Apps
-Advanced insight into retail performance
-Built on Oracle BI Apps architecture
-Part of enterprise common information model

STUBBED INTEGRATION WITH NON-ORACLE RETAIL SOLUTIONS
INCLUDING:
-Oracle Customer Hub
-Promotions Planning
-Various sources of customer segment
and master data

RETAIL SPECIFIC CONTENT:
-Reports, dashboards
-Facts, dimensions
-Metrics, KPI’s

CONSISTENT TECHNOLOGY PLATFORM:
-Oracle Database (with options)
-Oracle Business Intelligence
-Oracle Data Integrator
-Oracle Data Mining (optional)
-Oracle Exalytics (optional)
-Oracle Exadata (optional) Accenture Cross functional solutions to drive stronger business outcomes from your analytics investments:
Enterprise analytics
Organization effectiveness for analytics

Functional analytics to transform a specific function or business process:
Sales and marketing
Customer service
Supply chain
Procurement
Finance
Human capital
Operations

Industry analytics to adapt specific capabilities, such as:
Warranty analytics in consumer electronics, industrial equipment and auto
Commercial Analytics for the Pharmaceutical and Medical Products Industry
Actuarial analytics for insurance and mortgage underwriting
Smart grid analytics in utilities and the building materials industry
Advanced process analytics in chemicals, energy and mining
Public sector analytics for intelligence, security, safety, logistics, health and revenue
Churn analytics in retail, banking, mobility, internet services and communications

Information management to tackle the full breadth of information management challenges, including:
Data management, architecture and infrastructure
Enabling technology and application infrastructure
Enabling organization capability development
Business/ customer business intelligence and analytic capability requirements Cross-Industry Analytics
Big Data and Technology
Business Intelligence
Customer and Marketing Analytics
Fraud and Risk Analytics
Human Capital Analytics
Operations Analytics
Sales and Customer Services Analytics
Industry Analytics
Banking Analytics
Communications Analytics
Health Analytics
Insurance Analytics
Public Service Analytics
Retail Analytics Retail Marketing and Merchandising Analytics
Data strategy and management
Customer segmentation and strategy
Loyalty program design and build
Marketing and media effectiveness
Price, promotion and assortment optimization
Supplier collaboration
Customer-centric operating model
Customer experience desig Business Intelligence: Services Overview

Analytics Services
PDF
Custom Data Warehousing Services
Large Data Warehousing Services
ERP Data Warehousing Services
Business Intelligence Sourcing Services
Revenue Analytics and Business Intelligence Customer-Centric Merchandising
Stay on top of shifting buyer habits, emerging trends, and fundamental industry change with our customer-centric merchandising solutions for retail.
Predict, understand, and adapt to customer behavior with powerful analytics
Plan and deliver assortments based on current shopper preferences and trends
Win new customers with compelling retail promotions and marketing campaigns
Drive top-line growth and improve customer satisfaction with strategic pricing

Collaborative Sourcing, Buying, and Manufacturing
Connect your global network of retail partners and improve supplier relationship management – with our collaborative sourcing, buying, and manufacturing software.
Enrich supplier relationships with improved performance and risk management
Develop strategic sourcing and contracting – and identify more opportunities to save
Plan product creation – from design and component sourcing to quality management

Customer-Driven Supply Chain
Maximize efficiency, responsiveness, and service levels across your retail business – with our customer-driven supply chain management (SCM) software.
Gain greater forecast accuracy and optimize inventory – for higher customer satisfaction
Improve service levels, hone brand strategy, and easily comply with vendor restrictions
Deliver products on time and on promise – how, when, and where customers want them
Reduce operational expenses and find new ways to minimize transportation spend

Multi-Channel Retailing
Serve a new generation of shoppers that expects a unified customer experience across in-store, online, mobile, and social media channels.
Maximize visibility across all channels to better understand customer needs
Ensure customers can buy from almost anyone, anywhere, at any time
Build customer and brand loyalty on a personal, one-to-one basis

People and Talent
Better manage your most important asset – your people – with streamlined HR processes, improved talent management, powerful workforce analytics, and more. Attract, hire, and train the right talent for your business – and measure employee success
Leverage your best people where you need them most by managing your workforce in real time
Identify workforce trends at an early stage to predict employee demands
Empower your staff with self-service access to business content, applications, and services

Finance
Improve all aspects of your retail organization's financial health – from smarter accounting to a faster close – with our financial management solutions.
Boost financial results and return on capital employed (ROCE)
Use real-time insight to effectively manage risk and compliance
Generate rapid, accurate reports and achieve a faster financial close
Reduce the cost of finance as a percentage of your revenue

IT Management
Transform your IT department into a strategic, valuable, and cost-saving business partner – with our information technology solutions for the retail industry.
Accelerate IT delivery cycles and facilitate business innovation
Design and adapt processes to meet your unique business needs
Improve the ratio of IT budget to company revenue
Reduce the cost of system maintenance, upgrades, and operation
Detect, assess, and effectively mitigate risks – faster

Rapid Deployment Solutions for Retail
Bring speed and predictability to your next implementation with SAP’s preconfigured software, services, or both – at a fixed scope and price.
Rely on a predictable implementation time and cost
Integrate seamlessly with your existing SAP solutions
Benefit from a targeted scope defined by your business needs

Solutions for Small and Midsized Enterprises (SMEs)
Thrive and survive in the competitive retail market with our software for SMEs. Leverage integrated, affordable solutions that can help you achieve a fast ROI.
Capture spontaneous customer demand with improved forecasting
Boost stock productivity with supply chain and demand planning
Shorten inventory cycles with corresponding reductions in stock SAP Software Solutions Definition: used to describe a massive volume of both structured and unstructured data that is so large that it's difficult to process using traditional database and software techniques. Social Network Analysis (SNA) Process of quantitative and qualitative analysis of a social network
Measures and maps the flow of relationships and relationship changes between knowledge-possessing entities
Simple and complex entities include websites, computers, animals, humans, groups, organizations and nations.
Views social relationships in terms of network theory, consisting of:
nodes (representing individual actors within the network) and
ties (which represent relationships between the individuals, such as friendship, kinship, organizational position, etc.
These networks are often depicted in a social network diagram, where nodes are represented as points and ties are represented as lines.
Customer Analytics
Customer Workforce
Supply Chain Analytics
Supply chain
Risk Analytics
Risk
Finance Analytics
Finance Pricing
Fraud Tax Deloitte Analytics Focus Workforce planning & optimization. Increase the accuracy of predicted revenue and talent demand by incorporating valuable third-party data.
Workforce and workplace safety analytics. Promote sustainability, cost containment, and safety by locating underlying causes of and contributing factors to workplace accidents.
Workforce transitions. Record, track and monitor workforce decisions on who is retained and who will be separated, allowing for enhanced compliance and financial oversight.
Recruitment analytics. Triage resumes using an advanced scoring model to predict probability of success within a particular job family. Free over-committed recruiters to focus on the best candidates.
Retention risk analytics. Shift to a proactive strategy that mitigates risk by predicting attrition among critical workforce segments.
Leadership development modeler. Identify emerging leaders so they can be developed for next- level management roles.
Organization accelerator. Simulate options to right size the organization with optimal management layers and spans of control.
Health & productivity. Target individuals and business units that would benefit most from improved wellness. Workforce Analytics Retail Only Analytics Applications All around applications Very Specific Retail Applications Nomi
Boldstreet
Euclid
Swarm
Nearbuy
Quantisense
Sensormatic Customer Anaytics application Walkbuys- not much information IBM Deloitte Accenture SAP Oracle Sensormatic RetailNext Nearbuy Quantisense Nomi Euclid Swarm Walkbase Boldstreet SAP BusinessObjects Mobile App

Access your essential business intelligence reports on the go. With this app, users can view insights through graphs, charts, and tables on a mobile device.
SAP BusinessObjects Mobile App
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SAP BusinessObjects Explorer Mobile App

Navigate and efficiently view big data on your iPad or iPhone. With this app, you can combine fast search capabilities with the analytical power of BI.
SAP BusinessObjects Explorer Mobile App
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SAP Strategy Management Mobile App

Keep employees actively engaged in performance improvement. With this app, users can analyze performance and manage key initiatives on a mobile device.
SAP Strategy Management Mobile App
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SAP GRC Policy Survey Mobile App

Give managers an easy way to keep track of the latest policy changes within your organization. With this app, managers can also complete policy-related surveys.
SAP GRC Policy Survey Mobile App
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SAP GRC Access Approver Mobile App

Ensure the right employees have access to the right systems. With this app, managers can review and approve time-sensitive access requests on their iPhones.
SAP GRC Access Approver Mobile App
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SAP Sanctioned-Party List

SAP Sanctioned-Party List allows compliance managers to remediate high priority, time sensitive compliance issues anytime, anywhere.
SAP Sanctioned-Party List Mobile App
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SAP RealSpend Mobile App

Get anywhere, anytime budget and spend information to manage budgets more effectively, spend strategically, and identify expense issues quickly.
SAP RealSpend Mobile App
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SAP Crystal Server Add-On for Mobile Solutions

Deliver rich, affordable analytics to your frontline workforce with SAP Crystal Server software and its add-on for mobile solutions.
Deliver mobile BI designed for SME and departmental needs and budgets
Extend SAP Crystal Reports and data exploration documents to your mobile devices
Get secure, self-serve information access without relying on IT for assistance
SAP Crystal Server Add-On for Mobile Solutions
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Enterprise Mobility Services

Develop a solid mobile strategy, create a secure Bring Your Own Device (BYOD) infrastructure, and build innovative apps – with help from our mobility services.

Business Applications ›

Business Suite ›
CRM ›
Enterprise Asset Management ›
Enterprise Resource Planning ›
Financial Management ›
Human Capital Management ›
Procurement ›
Product Lifecycle Management ›
Supply Chain Management ›
Sustainability ›

Database &Technology ›

Application Foundation, Security ›
Business Process Management and Integration ›
Cloud Computing ›
Content Management, and Collaboration ›
Database ›
Data Warehousing ›
Information Management ›
In-Memory Computing (SAP HANA) ›
Mobile ›
Real-Time Data Platform (RTDP) ›
Analytics ›

Applied Analytics ›
Business Intelligence ›
Data Warehousing ›
Enterprise Performance Management ›
Governance, Risk, Compliance ›

Cloud ›

Analytics ›
Business Applications ›
Collaboration ›
Platform ›
Virtualization ›

Mobile ›

Mobile Apps ›
Mobile Apps Platform ›
Mobile Commerce Solutions ›
Mobile Device Management ›
Managed Mobility ›
Mobile Services › SAP Product Offerings SAP Product Offerings Technology
Data Acquisition
RetailNext collects data from the most possible sources to give you the best picture of what is happening inside your stores. Sources include video cameras, point-of-sale (POS) systems, Wi-Fi devices, staffing software, RFID tags, promotional calendars, and even the weather. And as new sensor types become available, RetailNext can support them.
Analytics Engine
Our patent-pending analytics platform compares and correlates the information gained from all your sensors across all your stores. Purpose-built to organize and make sense of huge volumes of diverse, unstructured data in real time, this cloud-based service accumulates the measured information from all your stores into a single place, enabling you to work with it in in the form that makes sense for you.
Visualization
Robust, flexible, visualization options make it easy to view and make sense of your data. Access our intuitive web dashboard from anywhere in the world. Define customizable reports straight to your inbox. View analytics and video on our mobile app for iOS and Android. Heat map stores to visually comprehend traffic patterns. Set instant alerts for when specific conditions occur. Output to database, spreadsheet, or third party apps.
Big Data
The leader in Applied Big Data for physical stores, RetailNext collects over 75 petabytes (75,000,000 GB) of data from more than 400 million shopping trips per year. We make sense of more than 30,000 sensors across thousands of stores and more than 50 retail chains. All these data are processed and available in real time to any qualified store employee anywhere in the world. Gartner Magic Quadrant for Business Intelligence and Analytics Platforms Platform
Supported Input Sources
RetailNext accepts the broadest variety of input sources, giving you the most comprehensive picture of shopper behavior inside your store.
Output Formats
RetailNext offers a broad variety of options for viewing your data
The RetailNext Web Dashboard
RetailNext comes with a versatile interface that you can access from your standard web browser. This analytics console lets you view key metrics to a very fine level of granularity, making the information you need easily available in the form that works best for you.
Reports
RetailNext has a robust reporting engine designed to give you the information you need in the form you want to see it.
Alerts
Highly Flexible to Fit Your Needs
RetailNext can be configured to match the specific requirements of your situation – and can be modified over time as your analytics needs progress and grow. You choose the specific analytics types and input sources you need and add new capabilities at any time.
 Mobile Business Analytics Applications

Customer-Centric Merchandising
Stay on top of shifting buyer habits, emerging trends, and fundamental industry change with our customer-centric merchandising solutions for retail.
Predict, understand, and adapt to customer behavior with powerful analytics
Plan and deliver assortments based on current shopper preferences and trends
Win new customers with compelling retail promotions and marketing campaigns
Drive top-line growth and improve customer satisfaction with strategic pricing

Collaborative Sourcing, Buying, and Manufacturing
Connect your global network of retail partners and improve supplier relationship management – with our collaborative sourcing, buying, and manufacturing software.
Enrich supplier relationships with improved performance and risk management
Develop strategic sourcing and contracting – and identify more opportunities to save
Plan product creation – from design and component sourcing to quality management
Effectively collaborate with vendors across ordering, invoicing, and payment processing

Customer-Driven Supply Chain
Maximize efficiency, responsiveness, and service levels across your retail business – with our customer-driven supply chain management (SCM) software.
Gain greater forecast accuracy and optimize inventory – for higher customer satisfaction
Improve service levels, hone brand strategy, and easily comply with vendor restrictions
Deliver products on time and on promise – how, when, and where customers want them
Reduce operational expenses and find new ways to minimize transportation spend

Multi-Channel Retailing
Serve a new generation of shoppers that expects a unified customer experience across in-store, online, mobile, and social media channels.
Maximize visibility across all channels to better understand customer needs
Ensure customers can buy from almost anyone, anywhere, at any time
Build customer and brand loyalty on a personal, one-to-one basis

People and Talent
Better manage your most important asset – your people – with streamlined HR processes, improved talent management, powerful workforce analytics, and more.
Attract, hire, and train the right talent for your business – and measure employee success
Leverage your best people where you need them most by managing your workforce in real time
Identify workforce trends at an early stage to predict employee demands
Empower your staff with self-service access to business content, applications, and services

Finance
Improve all aspects of your retail organization's financial health – from smarter accounting to a faster close – with our financial management solutions.
Boost financial results and return on capital employed (ROCE)
Use real-time insight to effectively manage risk and compliance
Generate rapid, accurate reports and achieve a faster financial close
Reduce the cost of finance as a percentage of your revenue

IT Management
Transform your IT department into a strategic, valuable, and cost-saving business partner – with our information technology solutions for the retail industry.
Accelerate IT delivery cycles and facilitate business innovation
Design and adapt processes to meet your unique business needs
Improve the ratio of IT budget to company revenue
Reduce the cost of system maintenance, upgrades, and operation
Detect, assess, and effectively mitigate risks – faster

Rapid Deployment Solutions for Retail
Bring speed and predictability to your next implementation with SAP’s preconfigured software, services, or both – at a fixed scope and price.
Rely on a predictable implementation time and cost
Integrate seamlessly with your existing SAP solutions
Benefit from a targeted scope defined by your business needs

Solutions for Small and Midsized Enterprises (SMEs)
Thrive and survive in the competitive retail market with our software for SMEs. Leverage integrated, affordable solutions that can help you achieve a fast ROI.
Capture spontaneous customer demand with improved forecasting
Boost stock productivity with supply chain and demand planning
Shorten inventory cycles with corresponding reductions in stock Solutions for Retail Analytics Applications **RetailNext also gives you closer visibility on individual employee performance than ever before. For each sales person and cashier in the enterprise you can track sales, conversion, number of items sold, and many other KPIs. Use Wi-Fi employee tags to map Measure performance for store and regional managers by collecting metrics for any time period and comparing to average benchmarks for your chain.** SAP
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