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Professionalism

MARK 3310
by

Garrick Pina

on 26 June 2013

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Transcript of Professionalism

Professionalism in the Workplace

Garrick Pina
Jorge Prado
Javier Regalado

Raul Resendez
Alessandra Rios
Gilbert Rios

Professionalism

Personal Image
Negative Image
Gossip
Negative Attitude
Poor Attendance and Frequent Tardiness
Unprofessional Body Language
Excessive Fragrance or Not-so-Fresh Body Odors
Unkempt Fingernails
Core values of Professionalism
Communication
Teamwork and Professionalism
Defines who you are


How your are perceived
1. Image
2. Communication
3. Honesty
4. Behavior: Responsibility
5. Teamwork
Positive Image
Be Respectful
Ethical Behavior
Smile
Keep Personal Issues at Home
Take Leadership Roles
Positive Appearance
Behavior
a) Attitude
- Positive professional attitude
- Control emotions
- Failure, opportunity to try.
- Respect everybody: " thank you", "please",
no interruptions
- Be ALWAYS punctual



b) Self-Regulating
- Stay professional under pressure
- High Emotional Intelligence (EI)
Courtesy & respect, even when busy.
Keep composture when client upset.
Do not prejudge.
Not embarrass clients.
c) Responsibility & Accountability
Responsibility: authority to do something
- Take initiative.

Accountability: responsibility to take action.
- Accept responsibility and be answerable for actions.

Honesty & Integrity
Can someone explain the difference between Honesty & Integrity?
Key Points
Be Industrious

Confidentiality

Be truthful

Honor your working hours

Ability to Speak
Structure
Vocabulary
Tone
Pace
Listening Skills
Pay Attention
Eliminate Distraction
Focus, Focus, Focus
Recap
1. Image
2. Communication
3. Honesty
4. Behavior: Responsibility
5. Teamwork
Improving communication skills raises:
Teamwork - work done by several associates with each doing a part but all subordinating personal prominence to the efficiency of the whole.

Key Points
Etiquette
Communication
Etiquette
Be accountable and responsible
Be positive, not negative
Take others into consideration
Respect each other
Focus on the task at hand
Communication
Listening is key
Openly share information
Communicate on important issues
Openly voice concerns and criticisms
Full transcript