Send the link below via email or IMCopy
Present to your audienceStart remote presentation
- Invited audience members will follow you as you navigate and present
- People invited to a presentation do not need a Prezi account
- This link expires 10 minutes after you close the presentation
- A maximum of 30 users can follow your presentation
- Learn more about this feature in our knowledge base article
Do you really want to delete this prezi?
Neither you, nor the coeditors you shared it with will be able to recover it again.
Make your likes visible on Facebook?
Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.
The Relationship between Social Workers and Service Users - Involuntary Service Users
Transcript of The Relationship between Social Workers and Service Users - Involuntary Service Users
Involuntary Service Users
Building and maintaining relationships
Building & maintaining
HCPC (2012)– Code of
The Munro review of child protection (2011)
The social work profession promotes social change, problem solving in human relationships and the empowerment and liberation of people to enhance well-being. Utilizing theories if human behaviour and social systems, social work intervenes at the point where people interact with their environments. Principles of human rights and social justice are fundamental to social work’
(IFSW/ IASSW 2000, cited in Trevithick, 2012:3).
Policy, frameworks and statutory requirements
FOCUS - Involuntary service users
Theories and approaches to relationships
Barriers to relationships
Concluding with a reflection on practice
‘Building and maintaining relationships underpin any intervention in social work or social care, whether psychosocial, behavioural, advocacy or group care. Partnership working with users of services or interprofessionally requires building and maintaining a relationship’(Lishman, 2009:75).
Policy and Legislation
“Relationship-based practice essentially recognises the moral claim of the service user – whether voluntary or involuntary – to be treated as an individual in his or her own right.” (Tureny 2012:150)
Relationship Based Practice
•Relationships have played a part from the beginning of social work practice in the 19th Century.
•1950’s and 1960’s clinical and case work, had a focus on relationships.
•1980’s and 1990’s a more political approach was favored which neglected the relationship approach.
• Recently there has been a move to see the relationship based model back into practice.
(Turney, 2012; Howe, 2009; Howe, 2008).
The History of
What affects positive relationship building with service users
Meeting deadlines and targets
Limited time spent with service users
Reports from Social Workers “ they (service users) find reports threatening and intimidating” Smith et al (2011)
Complicated, time consuming ICT software packages
The importance of long lasting trusting relationship
Change of Social Worker
How to Build a Positive Relationship With Involuntary Service Users
When service users feel blamed / judged
Lack of communication
“I didn’t like how everyone was round that table and it was like they were judging you”
Smith et al (2011)
Wosu & stewart 2010 - If parents feel blamed / judged, positive relationship unlikely to develop
“choosing not to inform service users about decisions could seriously undermine trust, making future engagement all the more challenging" Smith et al (2011) p 11
‘Social Workers are in positions of power, and that power can be used positively and constructively to help people gain greater control over their lives or it can be used inappropriately and destructively in the form of abuse, exploitation and/or the reinforcement of existing disadvantages and inequalities’
(Fook, 2002: Thompson, 2007: Thompson, 2003a cited by Thompson 2009:5)
The Use of Power
The Use of Power (continued..)
Empowerment: ‘the process of gaining greater control over one’s life and circumstance’
Oppression:‘Inhuman or degrading treatment of individuals or groups; hardship and injustice brought about by the dominance of one group over another; the negative and demeaning exercise of power. Oppression often involves disregarding the rights of an individual or group and thus is a denial of citizenship’
(Thompson, 2001:34 cited by Beckett, Maynard 2009:148)
Care v’s Control
‘Social work is, of course, one of the ‘caring’ or ‘helping’ professions, and so caring and helping are very much to the fore. However, it would be naïve not to recognise that there are also significant elements of social control.’
‘The capacity to care for others can sometimes be in conflict with our role as ‘agents of social control’
The Effect of Danger/Violence on the Social Worker/Service user relationship
•Social workers routinely experience threats and violence from involuntary service users, this is likely to increase from parents in particular if the custody of their child and their parental rights are being brought into question. (Stanley and Goddard, 2002).
•Studies show that if violence is a significant factor in the Social Worker/ Service User relationship then dangers are under reported. (Little child 2002)
‘In consumerist discourses, service users are seen as customers who exercise choice in accessing services.’ (Gallagher et al, 2012, p.2)
Rights based model
‘Rights-based models, in which user engagement is seen a way of ensuring social justice by empowering people to make their voices heard.’ (Postle and Beresford, 2007, p.143)
The Involuntary Service Users Perspective
Service users are “never seen as intelligent, rational people who happened to disagree with you” (Munro 2008)
The Effect of Involuntary Service Users on Social Work Practice
‘’Relationship is considered the most fundamental tool in social work practice…it is acknowledged in social work literature and practice that it is the power of relationship that brings about change not programmesand services’’
(Department of Health Child Protection: Message from research, 1995)
Adams, R., Dominelli, L. and Payne, M. (1998) Social Work: Themes, Issues and Critical Debates, Hampshire: Palgrave.
Beresford, P. And Croft, S. (2004) Service users and practitioners reunited: the key component for sical work reform. British journal of social work, 34(1) p.53-68.
Brown R, Bute S, Ford P (1986) Social Workers at Risk: The prevention and management of violence. Basingstoke. MacMillan
Cooper A, Hetherington R and Katz I (2003) The Risk Factor: Making the Child Protection System Work for Children DEMOS: London.
Coulshed, V. and Orme, J. (2006) Social work practice, 4th edition, Hampshire: Palgrave MacMillan
Department for children, schools and Families (DCSF) (2010) Working together to safeguard children: A guide to interagency working to safeguard and promote the welfare of children, DCSF.
Danso C, Greaves H, Howell S, Ryan M, Sinclair R, and Tunnard J (2003) The involvement of children and young people in promoting change and enhancing the quality of services: S research report for SCIE from the National Children’s Bureau. London: National Children’s Bureau.
Faculty of Health and Social Care. (2006) Module 1: Focusing on individuals, Milton Keynes: The Open University Press.
Ferguson, I. and Woodward. (2009) Radical social work in practice: Making a difference, Bristol: The Policy Press.
Gallagher, M., Wilkinson, H., Smith, M. and Flueckiger, J. (2010) Engaging with involuntary service users in social work: Key themes from the research, The University of Edinburgh: Knowledge Exchange Team at the Centre for Research on Families and Relationships.
Gallagher, M., Wilkinson, H., Smith, M. and Flueckiger, J. (2010) Engaging with involuntary service users in social work: Literature Review 1: Context and overview, The University of Edinburgh: Knowledge Exchange Team at the Centre for Research on Families and Relationships.
General Social Care Counsil (GSCC). (2010) Codes of Practice: For Social Care Workers, London: General Social Care Council.
Gough, D (1993) Child Abuse interventions – a review of research literature. Public health research unit, university of Glasgow, Her Majesties Stationary Office, London.
Hanvey, C. and Philpot, T. (1994) Practicing Social Work, London: Routledge Publishing.
Holiday, S.(2010) A Practitioner Research Project to Explore Ways of Increasing User Involvement in the Case Conference for Those Subject to Adult Support and Protection Investigations. The City of Edinburgh Council
Howe, D. (2009) A brief introduction to Social Work Theory. Hampshire: Palgrave MacMillan.
Ife, J. (2001) Human Rights and Social work: Towards right-based practice, Cambridge: Cambridge University Press.
Koubel, G. and Bungay, H. (2009) The challenge of person centred care: An interprofessional perspective, Hampshire: Palgrave MacMillan.
L. ishman, J. (2009) Communication in social work, 2nd Edition, Hampshire: Palgrave MacMillan
Littlechild,B (2002) The Management of conflict and service user violence against staff in child protection work Centre for Community Research, University of Hertfordshire, Hatfield.
Lonne B, Parton N Thomas J and Harries M (2009) Reforming Child Protection. LONDON Routledge
McLaughlin, H. (2009) What’s in a name: ‘client’, ‘patient’, ‘customer’, ‘consumer’, ‘expert by experience’, ‘service user’ – What’s next?, British Journal of Social Work, vol. 39, February, pp. 1101-1117.
McLeod A. (2007) Whose agenda? Issues of power and relationship when listening to looked-after young people. Child & Family Social Work 2007;12(3):278-86
Munro, I. (2011) The Munro Review of Child Protection: Final Report, A child centred system, Department of Education.
Postle, K. and Beresford, P. (2007) Capacity Building and the Reconception of Political Participation: A Role for Social Care Workers? British Journal of Social Work, 37, 143-158
Rogowski, S. (2010) Social work: The rise and fall of a profession? Bristol: The Policy Press
Ruch, G., Turney, D. and Ward, A. (2010) Relationship based social work: Getting to the heart of practice. London: Jessica Kingsley Publishing.
SCIE. (2007) Practice guide: the participation of adult service users, including older people, in developing social care, Great Britain: SCIE.
Shaw, I. (2012) Practice and Research, Surrey: Ashgate Publishing Limited.
Smith, M., Gallagher, M., Wosu, H., Cree, V., Hunter, S., Evans, S., Montgomery, C., Holiday, S. and Wilkinson, H. (2011) Engaging with Involuntary Service users in social work: Finding from a knowledge exchange project. British Journal of Social work advance access, vol.1-18.
Thompson, N. (2009) Understanding Social Work, 3rd Edition, London: Palgrave MacMillan.
Thompson, N. (2006) Anti-dicrimatory practice, 4th Edition, Hampshire: Palgrave MacMillan.
Trevithick, P. (2003) Affective relationship – based practice: a theoretical exploration, Journal of Social Work Practice, vol. 17, no. 2 pp.1 5.
Trevithick, P. (2011) Social Work Skills: A practice handbook, 2nd Edition, Berkshire: Open University Press.
Trevithick, P.( 2012) Social Work Skills and Knowledge: A practice handbook, 3rd Edition, Berkshire: Open University Press.
Trotter, C (1999) Working with involuntary clients, a guide to practice Sage: London. Lack of clarity of what is expected of the service user
Trotter, C (2004) Helping abused children and their families. Allen and Unwin/Sage Sydney and London
Trotter, C. (2010) Working with Involuntary Clients: A guide to practice, 2nd Edition, London: Sage publications.
Turney, D.(2012) A relationship-based approach to engaging involuntary clients: the contribution of recognition theory, Child & family social work journal, vol. 17, pp.149-159.
Wilkinson, H., Smith, M. and Gallagher, M.(2010)Engaging with Involuntary service users in social work: Good practice guide, The University of Edinburgh: Economic and Social Research Council, Scottish Funding Counsel and the Local Authorities and Research Councils Initiative.
Wilson, K., Ruch, G., Lymbery, M. and Cooper, A. (2008) Social Work: An introduction to contemporary practice, Essex: Pearson Education Limited.
Wosu, H. and Steward, J. (2010) Engaging with involuntary service users. University of Edinburgh.
Serious case reviews