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Sam Walton: World's Greatest Leader

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Tasmin Holland

on 9 May 2013

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Transcript of Sam Walton: World's Greatest Leader

Sam Walton:
Saving People Money, So They Can Live Better 1. Commit: Sam Walton's Rules for Building a Business 2. Share: 3. Motivate: 4. Communicate: 5. Appreciate 6. Celebrate 7. Listen 8. Exceed 9. Control: 10. Swim: Conclusion: 1. Respect for Individual
2. Service to the Customer
3. Striving for Excellence 3 Basic Beliefs ...your partners. Cross-pollinate "Make bets with outrageous payoffs" Challenge people! "Money and ownership are not enough." Good ideas come from employees Listening brings ideas ...your customers' expectations. "Satisfaction Guaranteed!" ...upstream. Go the other way. "After a lifetime of swimming upstream, I am convinced that one of the real secrets to Wal-Mart's phenomenal success has been that very tendency." ...your expenses better than your competition. "If your corporation runs an efficient operation, you can make many mistakes and recover from them." Find the competitive advantage ...everything your associates do for the business. Words of praise go along way and are free but worth a fortune. Tell your employees how great they are doing. "Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish." "There is one boss. The customer. And he can fire anybody in the company from the chairman on down, simply by spending his money somewhere else." "We are all working together; that's the secret." ...to everyone in your company. "I had to pick myself up and do it all over again." ...to your business. ...your profits with all your associates, and treat them as partners. ...everything your associates do for the business. ...your successes. Find humor in your failures. "Loosen up, and everyone else will loosen up. Have Fun. Show enthusiasm - always. When all else fails, put on a costume and sing a silly song. Then make everybody else sing with you." Sam Walton knew what having a spark meant. It's something inside that drives you. Defines you. Motivates you. It's what sets you apart and makes you... you. Believe in whatever you do more than anyone else. If you love your work, you'll wake up ready to do your best. Soon, people will mirror your passion. "High expectations
are everything." ~Sam Walton The more they know, the more they understand. The more they understand, the more they'll care. Once they care, there's no stopping them. Associates will treat you like a partner and together, all will perform beyond exception! http://corporate.walmart.com/our-story/heritage/10-rules

Walton, S., Huey, J. (1993). Sam Walton, Made in America: My Story. New York:Bantam and Doubleday

[Wal-Mart’s basic beliefs and values]. (n.d.) Retrieved from http://careers.walmart.com/company-beliefs-and-values/

Walmart vistor center, 105 N. Main Street. Bentonville, AR 72712, visited April 30, 2013 Works Cited
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