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Managing change and innovation

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on 20 November 2012

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Transcript of Managing change and innovation

MANAGING CHANGE AND INNOVATION HOW TO OVERCOME RESISTANCE TO CHANGE 3 STEPS ORGANIZATIONAL CHANGE AND CHANGE PROCESS Jade Darwich
Léa Chevalier
Camille De Benis
Elisabeth De Sonis Kurt Lewin’s model of change Definition

Organizational change:
Organizational change occurs when business strategies or major sections of an organization are altered

Change management:
Is managing the impact of this crucial adaptation can have on an organization people WHY IS CHANGE IMPORTANT IN AN ORGANIZATION ? EXTERNAL FORCES INTERNAL FORCES Technology
Competition
Market conditions
Environmentalism
Globalization Crisis situation
Organization development
Employees expectations FORCES OF CHANGE HOW CAN AN ORGANIZATION MANAGE CHANGE PROCESS ? KURT LEWIN'S MODEL OF CHANGE JOHN KOTTER'S EIGHT STEPS PROGRAM Identify forces that cause resistance to change

Diagnose forces driving and resisting organization change

Recognize strategies that can increase motivation to change FORCES BLOCKING CHANGE Uncertainty regarding change
Fear of unknown
Disruption of routine
Loss of benefits
Threat to security
Threat to position power
Redistribution of power
Disturb existing social networks
Conformity to norms and culture LET'S HAVE A CLOSER LOOK :
WHO & WHAT IS INVOLVED ? MAJOR FACTORS AFFECTING SUCCESS OF CHANGE Two major considerations in organizational change A CHANGE MODEL Climate conducive to change.
Clearly articulated vision.
Effective communications.
Leadership of managers. STRATEGIES TO INCREASE MOTIVATION Participation of members.
Reward systems.
Negotiation, agreement, and politics.
Power strategies. Motivation by management What’s the stress?
It is a natural and physiological reaction

Why an employee feels this sensation?
Be linked to a change of habits in the methods of work WHAT MANAGERS NEED TO KNOW ABOUT EMPLOYEES STRESS DIFFERENT HALFWAY OF THE EMPLOYEE'S STRESS The professional factors :
The interpersonal relationships (with his boss, his colleagues)
A pressure getting stronger and stronger, with a race for productivity and performance for example
The unceasing changes and the doubts hanging over the company


The personal factors :
Family life
Disease
If he doesn’t manage to forget it at work WHAT ARE THE STRESS FACTORS? The manager has to be brave and take his responsibilities
Set up equal working groups
"Teddy bear Factor"
" Nearness of job“
Express the disagreements
Autonomy in front of new tasks
The support of the manager
How can the company, and the manager in particular, avoid the stress of theirs employees?
And particularly during the periods of change ?
The company was at the heart of a social and
media crisis: the Observatory of the stress
listed 35 suicides (today we count more than 50)

To answer to the urgency, the company started to train the managers to detect the suffering employees

One hundred of managers of proximity were also hired in 2010. One hundred more will be this year Example with the company
“France Télécom”
"Besides the situation of suffering that certain employees knew, we noticed that there was a more global feeling of loss of confidence and incomprehension “

HR MANAGER of France Télécom. TECHNIQUES FOR STIMULATING INNOVATION 2. Continuously experiment 3. Take risks and allow yourself to occasionally fail 1. Be open and receptive to news ideas 4. Facilitate employees — step-by-step, activity-by-activity — while utilizing different innovative thinking tools, to create and develop their own ideas THANK YOU!
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