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Bridging the generation gap

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Derek Williams

on 20 February 2014

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Transcript of Bridging the generation gap

Managing a Multi-Generational Workforce
How to bridge the Generation Gaps?
"We need to take the time to acknowledge and
understand the differences between the employees' age and experiences and then apply
suitable techniques to develop the strengths of the different generations.
Get to Know
"A generation is defined by the common attitudes, experiences and preferences that develop in the context of social and economic events of a defined period of time.

The Baby Boomers (1946-1964)
Generation X
Generation Y
Future Generation NeXt
(2000 - present)
"Managing Multigenerations in the workplace"
The main aim is to find the solution on how different generations can
work side by side

positively and effectively.
Benefits of understanding the different Generations:
Take pleasure in pleasing other people
Work life balance is important, work hard, play hard
Independent, solve their problems alone
Challenges with authority
Moving Forward
Focus on education
The computer AGE
Seek for sense of belonging
Multitaskers with creative minds
Expect openness, honesty
confident, ambitious
Raised on heavy praise & self esteem boosting
First born into the digital world
Incredible achievers, huge capacity to absorb information
1. Avoid myths and stereotypes
2. Increasing communication & encouraging interaction among the employees.

3. Foster Collaboration
4. Remaining flexible.
Thank you for
your attention!
"For the first time in modern day history, today's workforce spans at least 4 generations"
The Traditionalists
Value their work, respect for rules
Woman in the home
Honor Commitments “Whatever it takes”
The “helpers”,
Expect their managers to be honest & competent
Loyal, Hard working, Dedicated
Lives to work
Optimistic, Tech Savvy
Flexible, open to change
Focus on critical thinking and problem solving rather than information memorization
Landmark Events:
Cold War 1950
Civic Right 1956
JFK Assassination
The Depression
War War II
Landmark Events:
Charter of Rights
Neil Armstrong
Berlin Wall
Landmark Events:
Gen X
Landmark Events:
Gen Y
School Shootings

Bridging the
“one-size does not fit all”
Get to know your staff
Build trust and “buy-in”
Personality Styles
Generation experiences
Communications Styles
Understanding the perspectives, needs and influences of each generation is key

example: X' needs independence and need to be challenged

Main Challenges to
fostering a successful generational workforce
Productive Workforce
Main Challenges:
Leads to contention & disrespect
Putting people into a “bucket” right away according to their age/generational group
Assigning individuality to people based on their association in a social category and not based on their abilities
Main Challenges:
Productive Workforce
Ensuring productivity for current and future employees
Encourage training across all generations
Knowledge transfer/Knowledge management, develop talent
Main Challenges:
“one-size does not fit all”
Get to know your staff
Build Trust & Buy-in
GEN "Next"
Develop a profile of your staff

demographic characteristics
lifestyle characteristics
communication preferences
Presented to you by:
Camilla Pagani
Derek Williams
Jose Miranda
Generational diversity in the workplace is greater today than it has ever been and the ability to understand, relate and work effectively with all types of people is essential to good leadership
So What?
Relationships with the Organization, authority, colleagues
Communication, work styles
Education, learning styles
leadership approach
Motivational buttons
Effective communication, fewer misunderstandings increases productivity and teamwork, building diversity leads to a RICH work environment, continuity amongst the team, better formed expectations
"Get to Know your Staff"
Respect, Fairness
Interesting & Challenging work
Trustworthy leaders & Managers
Consultation on matters affecting them
Rewards & Recognition
Opportunities for training & development
Make them feel valued so they will want to contribute, be involved
Zemke, et al 2000
(Zemke, et al, 2000)
End Result
Personality Styles
Full transcript