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Xcel Energy

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by

John Mueller

on 30 April 2010

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Transcript of Xcel Energy

Team D.U.U.N Customer Contact Centers
Roseville, MN (Center Pointe)
Amarillo, TX
Eau Claire, WI
Issue? What is the reason for the discrepency between the attrition rates at Center Pointe vs. the other two locations? Center Pointe - 40%
Amarillo - 30%
SkyPark - 30%
Thesis
Job satisfaction is key to maintaining a workforce. Keys to increasing and maintaining job satisfaction include: -Career Development -Diversity Considerations
Career Development

Hiring Pool/Pay
Benefit System
Ownership
Pay
$10.05/hr @ 40hrs/wk
$21,840
Hiring Pool?
High educated employees
College educated employees

Diversity Considerations

Unintentionally Discriminatory Policy
Different worlds Welcome Questions? Recap
Hiring pool
Re-evaluate the benefit system at Center Pointe
Employee Ownership
Diversity Considerations
Full transcript