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Do's & Don't of Workplace Texting and Email

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by

Sarah Kellogg

on 7 November 2013

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Transcript of Do's & Don't of Workplace Texting and Email

Do's & Don't of Workplace Texting and Email
FONTS
3A Strategy
Aim
Audience
Area
PRICE
Precise
Respectful
Insightful
Correct
Expressive
M&MS Consulting Firm
Emailing/Texting in the Workplace
Matt Krause
Meredith Macaluso
Monica Richardson
Sarah Kellogg
CC-ing
Avoid excess CC-ing
Need to know basis
Loss of interest
Do's & Don'ts
• Be concise

• Avoid sarcasm and too much humor

• Use a descriptive subject line

• Don't send an email when emotional or angry

• Avoid emoticons or textese

• Remember, email is not private

• Think twice before hitting Reply All
More Do's & Dont's
• Don't send a thank-you email in reply to a thank-you email.

• Proofread, proofread, proofread

• Respond within 24 hours

• Never use all caps or all lowercase.

• Close with "Regards"

• Use full or proper name

• The ideal font and size is Arial 12.
A!
Texting in the Workplace
Four Main Issues
1. Textual Harassment
2. Safety
3. Autocorrects/Misspellings
4. Distraction
-Takes 25 minutes to regain train of thought
-Distractions cause 10 point drop in IQ

-DairyHerd

Advantages
• Allows workers to multitask
• Quick, saves time
• Easy
• More convenient for people who have a hard time with face to face communication or talking on the phone

Disadvantages
• Time Waster
• Personal Messaging
• Texting while driving
• Miscommunications
• Poorly tracked conversations

Disadvantages cont.
• Textual Harassment
• Distracting/addictive
• Autocorrect errors
• Can lose some of the meaning of messages
• Different styles of texting can portray different messages to different people
• Impersonal

Do's and Don'ts
Keep message short and to the point
Don't use texting slang/acronyms
Use correct grammar
Don't send another message if they don't answer, unless it has something to do with work
Use proper punctuation
Spell check
Keep the message professional
Group messages are a great way to keep things professional
Emailing
Tone of Voice
Email vs other methods
Layout of Email
Should this be in writing?
Confidential Info
Email is not secure
Possibility to be hijacked
Can spread extremely fast
Subject Lines & Signing Off
Short and Sweet
Keep to main topic
"Sincerely", "Truly", and "Regards"
End with full name
Conclusion
Overview
Emailing
PRICE
General Rules
3A Strategy
Confidential Info
Subject Lines & Signing Off
CC-ing
Do's and Don'ts
Texting
Four Main Advantages
Advantages
Disadvantages
Do's and Don'ts
Emailing
PRICE
General Rules
3A Strategy
Confidential Info
Subject Lines & Signing Off
CC-ing
Do's and Do
Texting
Four Main Advantages
Advantages
Disadvantages
No's and Don'ts
PRIZE TIME
PRIZE TIME
PRIZE TIME
PRIZE TIME
Full transcript