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Transcript of Effective Communication
Description of active listening
Active listening is a communication technique that requires someone speaking and them giving back some type of feedback of what they just heard from the speaker.
One to One
One to One is a type of communication between two people with no interruptions. this is effective because there is no distractions and eye contact will be consist at all times through this discussion. In a Health an Social Care setting this could take place between two colleagues in a office
Formal communication is when you speak properly and correctly. You have the right posture and don't use slang. This is effective because it shows you are professional, it is respectful and eye contact will be used at all times.
Informal communication is a way of speaking to others, this could have the use of slang. During an informal conversation body actions and posture may be poor. An informal conversation is with people you feel comfortable with. This is effective because feel more relaxed and out of pressure. In a Health and Social Care setting this could be between a youth worker and the youth in a youth club
Group communication is between more than two people speaking. Body language will be involved in order to know when its time for someone else talk. This is effective because there is more opinions being shared. In a Health and Social Care setting this could be in meeting between colleagues.
Talking/Speaking is a way of communicating through words. This relates with One-One because you get your point across though words. Talking/Speaking also relates to formal and informal as slang or proper words could be used. The good point about Talking/Speaking is that its a good way of to receive information from others, however language barriers could get in the way
Facial expressions is a way of expressing your feeling by the look on your face. This is an interpersonal skill for formal as you can show that you are interested in what the other person is saying to you and you could express how you feel about the conversation your having. In a Health & Social care setting this could be in a hospital when they are pleased with the news they have been given. The good point about this its a good way to see how someone is feeling, however this could be mislead
Posture is the way you present your self, this could be formal and informal depending on the setting you are in. The health and social care setting for posture to be informal would be in a youth club during conversation with a youth and the youth worker. Positive about posture is that it could make you come across as professional, however it can be negative and come across as bad mannered
British Sign Language
British sign language is a good way of communicating if you are hard of hearing. This gets the message across to the person your trying to communicate with, who can not receive it threw words.
Drama & Music
Music and drama is a fun way of interacting. This could be used with dementia clients to trigger back memory with songs, this could also be effective with children with learning disabilities as a way of getting them thinking with out it being difficult for them. You may be able to tell if they are finding it difficult or they are worrying about communicating. You could be able to tell this through their facial expressions.
Writing is a good way to get information across this could be formal or informal. In a health and social care setting this could be a letter from the hospitals with feed back or a new appointment, however some people can not read due to sight loss so braille is used here braille is raised dots to create words.