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Customer Focused Acquisitions in a 21st Century Library
Transcript of Customer Focused Acquisitions in a 21st Century Library
Device Content is Dynamic! Interactive Multi-format Customized Unbundled Fewer boundaries between teachers & learners Space is Flexible Service is responsive Learning is forever As information resources become more virtual
the boundaries of
traditional formats blur What does this mean
for library acquisitions? The customer doesn't care where or how we get it . . . Optimum Acquisitions =
the right content
in the right format
at the right time
for the greatest number
of satisfied customers Optimum Financial Services
= getting the best bang
for your buck! Analyze Expenditures Buy! Borrow! Beg! (cc) photo by medhead on Flickr Steal? New Initiatives
Fund the Future Pilot projects for new & emerging resources & technologies
New academic courses, programs, degrees, faculty
New opportunities Major Purchases Move some content from leased to owned each year to reduce ongoing committments
Concentrate on strengths or forever programs
Articles vs journals
Books vs chapters
Unbundle Information Through:
Consortia / group deals
Your option to say no Maximize Funds From vendors & publishers
Maintain a wish list
Write about wants & successes Ask for What You Want Content
Good Will Understand What You're Buying Work Together How do we get there?