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Transcript of Company Background
Superceed (M) Sdn Bhd
Technology Park Malaysia, Enterprise 4, Digital Media Centre, Level 2, L2-E-11, Lab 3, Bukit Jalil, Lebuhraya Sg Besi-Puchong， 57000 Kuala Lumpur.
Name of Industry Supervisor:
Task Assigned [Cont’d]
Telemarketing- Tele Appointment Maker:
Academics and Workplace Relationship
>Able to apply the skills and knowledge learned in workplace
>Exposed in real working environment
>Course that very helpful:
Superceed (M) Sdn Bhd
Partner Helpdesk Attendance:
Industrial Training Programme Evaluation
Queh Chen Huan (B061210130)
Bachelor of Technopreneurship, University Teknikal Malaysia Melaka
Pauline Tang ( Industrial Supervisor)
Senior Human Resource Executive
Dr. Juhaini Binti Jabar (Academic Supervisor)
Faculty of Technology Management and Technopreneurship
University Teknikal Malaysia Melaka
Virtual Contact Centre (VCC) and Business Process Outsourcing (BPO)
Register under MSC Stated Company.
Previous- System supplies for Digi, Salamfone and so on.
Current- System supplies for redONE, MBE, Mestre Engineering and so on.
Received case regarding to RedONE to RedONE calls charges.
Customer said the receiver line was under RedONE.
Customer request for waiver on RedONE to RedONE calls charges.
To explain and help Partner to resolve customer problem
Problem faced :
Not familiar with the procedure.
Problem solving skill
Telecommunication company operation system process.
Resolved customer issues.
“Client” requested to make appointment with targeted group through telephone communication.
Achieve KPI set by “Client”.
Do “Appointment Rate” report by weekly.
Call to 50 company per weeks.
10% appointment rate.
Get the “hot” quality appointment.
Lack of the telemarketing skill.
Cannot achieve KPI set by “Clients”
Faced objections and feel depression.
Telemarketing skills [Appointment setting]
Computer and technical literacy
Problem solving skills
Get 10% appointment from total 50 calls.
Business and Organizational Management
Critical and Creative Thinking
New Product Development and Commercialization
Superceed (M) Sdn Bhd gave me :
Opportunity to involve in several types of business program.
Opportunity to apply my skills and knowledge in workplace.
Opportunity to communicate with real “clients”.
Learn from mistake.
To experience the real working environment.
To gain knowledge and exposure on system use in Virtual Contact Center.
To implement theoretical knowledge learned.
Develop and improve interpersonal skills.