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Transcript of Italy
Protocol in Italy Etiquette & Customs in Italy http://www.kwintessential.co.uk/resources/global-etiquette/italy-country-profile.html Sources: Formal Name: Republic of Italy Location: Southern Europe, bordering Austria 430 km, France 488 km, Holy See (Vatican City),
3.2 km, San Marino 39 km, Slovenia 232 km, Switzerland 740 km Rome Population: 58,057,477 (July 2004 est.) Italian (includes small clusters of German-, French-, and Slovene-Italians in the north and Albanian-Italians and Greek-Italians in the south) has for centuries been a political and religious centre of Western civilization as the capital of the Roman Empire and site of the Holy See. predominantly Mediterranean;
Alpine in far north;
hot, dry in south Currency: Euro Religions predominately Roman Catholic with mature Protestant and Jewish communities and a growing Muslim immigrant community Government: formerly constitutional monarchy, (1946) unitary parliamentary republic a state governed as one single unit in which the central government is supreme and any administrative divisions (subnational units) exercise only powers that their central government chooses to delegate. type of republic which operates under a parliamentary system of government -
meaning a system with no clear-cut separation of powers between the executive and legislative branches. Italian Family Values . The family is the center of the social structure and provides a stabilizing influence for its members. . In the north, generally only the nuclear family lives together; while in the south, the extended family often resides together in one house. . The family provides both emotional and financial support to its members. Italian Style . Appearances matter in Italy. . The way you dress can indicate your social status, your family's background, and your education level. . First impressions are lasting impressions in Italy. . The concept of 'bella figura' or good image is important to Italians. . They unconsciously assess another person's age and social standing in the first few seconds of meeting them, often before any words are exchanged. . Clothes are important to Italians. . They are extremely fashion conscious and judge people on their appearance. . You will be judged on your clothes, shoes, accessories and the way you carry yourself.. Bella figura is more than dressing well. It extends to the aura your project too - i.e. confidence, style, demeanour, etc. . The primary religion in Italy is Roman Catholic. . There are more Catholic churches per capita in Italy than in any other country. . Although church attendance is relatively low, the influence of the church is still high. . Many office buildings will have a cross or a religious statue in the lobby. . Each day of the year has at least one patron saint associated with it. . Children are named for a particular saint and celebrate their saint's day as if it were their own birthday. . Each trade and profession has a patron saint. . The church promulgates hierarchy, which can be seen in all Italian relationships. . They respect and defer to those who are older, those who have achieved a level of business success, and those who come from well-connected families Meeting Etiquette .Greetings are enthusiastic yet rather formal.
. The usual handshake with direct eye contact and a smile suffices between strangers.
. Once a relationship develops, air-kissing on both cheeks, starting with the left is often added as well as a pat on the back between men.
. Wait until invited to move to a first name basis. Gift Giving
Etiquette . Do not give chrysanthemums as they are used at funerals.
. Do not give red flowers as they indicate secrecy.
. Do not give yellow flowers as they indicate jealousy
. If you bring wine, make sure it is a good vintage. Quality, rather than quantity, is important.
. Do not wrap gifts in black, as is traditionally a mourning colour.
. Do not wrap gifts in purple, as it is a symbol of bad luck.
. Gifts are usually opened when received. Dining Etiquette If invited to an Italian house:
. If an invitation says the dress is informal, wear stylish clothes that are still rather formal, i.e., jacket and tie for men and an elegant dress for women.
. Punctuality is not mandatory. You may arrive between 15 minutes late if invited to dinner and up to 30 minutes late if invited to a party.
. If you are invited to a meal, bring gift-wrapped such as wine or chocolates.
. If you are invited for dinner and want to send flowers, have them delivered that day. . It is acceptable to leave a small amount of food on your plate.
. Pick up cheese with your knife rather than your fingers.
. If you do not want more wine, leave your wineglass nearly full. Relationships &
Communication . Italians prefer to do business with people they know and trust.
. A third party introduction will go a long way in providing an initial platform from which to work.
. Italians much prefer face-to-face contact, so it is important to spend time in Italy developing the relationship.
. Your business colleagues will be eager to know something about you as a person before conducting business with you.
. Demeanour is important as Italians judge people on appearances and the first impression you make will be a lasting one. . Italians are intuitive. Therefore, make an effort to ensure that your Italians colleagues like and trust you.
. Networking can be an almost full-time occupation in Italy. Personal contacts allow people to get ahead.
. Take the time to ask questions about your business colleagues family and personal interests, as this helps build the relationship
. Italians are extremely expressive communicators. They tend to be wordy, eloquent, emotional, and demonstrative, often using facial and hand gestures to prove their point. Business Meeting
Etiquette . The goal of the initial meeting is to develop a sense of respect and trust with your Italian business colleagues.
. Have all your printed material available in both English and Italian.
. Hire an interpreter if you are not fluent in Italian.
. It is common to be interrupted while speaking or for several people to speak at once. . Appointments are mandatory and should be made in writing (in Italian) 2 to 3 weeks in advance.
. Reconfirm the meeting by telephone or fax (again in Italian).
. Many companies are closed in August, and if they are open many Italians take vacations at this time, so it is best not to try to schedule meetings then.
. In the north, punctuality is viewed as a virtue and your business associates will most likely be on time. . People often raise their voice to be heard over other speakers, not because they are angry.
. Although written agendas are frequently provided, they may not be followed. They serve as a jumping off point for further discussions.
. Decisions are not reached in meetings. Meetings are meant for a free flow of ideas and to let everyone have their say. Business Cards . Business cards are exchanged after the formal introduction.
. To demonstrate proper respect for the other person, look closely at their business card before putting it in your card holder.
. It is a good idea to have one side of your business card translated into Italian.
. If you have a graduate degree, include it on your business card.
. Make sure your title is on your card. Italians like knowing how you fit within your organization. Business Negotiation . In the north, people are direct, see time as money, and get down to business after only a brief period of social talk. In the south, people take a more leisurely approach to life and want to get to know the people with whom they do business. . Allow your Italian business colleagues to set the pace for your negotiations. Follow their lead as to when it is appropriate to move from social to business discussions. . Italians prefer to do business with high-ranking people.
. Hierarchy is the cornerstone of Italian business. Italians respect power and age. . Negotiations are often protracted.
. Never use high-pressure sales tactics. . Always adhere to your verbal agreements. Failing to follow through on a commitment will destroy a business relationship. . Heated debates and arguments often erupt in meetings. This is simply a function of the free-flow of ideas. . Haggling over price and delivery date is common. . Decisions are often based more on how you are viewed by the other party than on concrete business objectives. Dress Etiquette . Dressing well is a priority in Italy. . Men should wear dark coloured, conservative business suits. . Women should wear either business suits or conservative dresses. . Elegant accessories are equally important for men and women. Popular Italian Companies •Prada
•Armani (Giorgio Armani) origin of the name: According to one of the more common explanations, the term Italia, from Latin: Italia, was borrowed through Greek from the Oscan Víteliú, meaning "land of young cattle" The bull was a symbol of the southern Italian tribes and was often depicted goring the Roman wolf as a defiant symbol of free Italy during the Social War. Climate: Catholicism . Italians are guided by first impressions, so it is important that you demonstrate propriety and respect when greeting people, especially when meeting them for the first time.
. Many Italians use calling cards in social situations. These are slightly larger than traditional business cards and include the person's name, address, title or academic honours, and their telephone number.
. If you are staying in Italy for an extended period of time, it is a good idea to have calling cards made. Never give your business card in lieu of a calling card in a social situation. Table manners . Remain standing until invited to sit down. You may be shown to a particular seat.
. Table manners are Continental -- the fork is held in the left hand and the knife in the right while eating. . Follow the lead of the hostess - she sits at the table first, starts eating first, and is the first to get up at the end of the meal.
. The host gives the first toast.
. An honoured guest should return the toast later in the meal. . Women may offer a toast.
. Always take a small amount at first so you can be cajoled into accepting a second helping.
. Do not keep your hands in your lap during the meal; however, do not rest your elbows on the table either. Flag of Italy Charity Purity and Faith Hope HISTORY In the sixth to third centuries BCE the Italian city of Rome conquered Peninsular Italy this empire spread to dominate the Mediterranean and Western Europe the Italian part of the Roman Empire
declined and “fell” Italy was the target of several invasions, and the previously united region broke apart into several smaller bodies, including the Papal States, governed by the Catholic Pope. A number of powerful and trading orientated city states emerged, including Florence, Venice and Genoa; these incubated the Renaissance. Italy, and its smaller states, also went through stages of foreign domination. On the nineteenth century Unification and independence movements for Italy developed ever stronger voices after Napoleon created a short lived Kingdom of Italy. A war between Austria and France happened and allowed several small states to merge with Piedmont; 1859-1870 a tipping point had been reached and a Kingdom of Italy was formed in 1861 growing by 1870 - when the Papal States joined – to cover almost all of what we now call Italy. This followed a referendum in 1946 which voted to abolish the previous monarchy by twelve million votes to ten. Modern Italy is democratic republic, and has been since the modern constitution came into effect in 1948. Brief History of Italy http://europeanhistory.about.com/od/italyandthecitystates/a/cpitaly.htm Italian Hand Gestures "Perfetto!" "Perfect!" The Italian gesture for “perfect” is a lot like the American or English version of “okay.” The Italian gesture requires that you swipe your hand horizontally at the same time. "Non mi frega" - "I don’t give a damn" Swiping the hand forward from under the chin is offensive in some cultures, but in Italian it simply means “I don’t care.” It embodies the famous culture of menefreghismo noted by foreigners and Italians alike. "Bellissima!"- "Beautiful" "Wonderful!" Probably the most caricatured of the Italian gestures. This gesture actually represents twisting the corners of the mustache. “Sono d’accordo” “se la intendono" "Something’s going on with them" Whether constructing an elaborate plan or carrying out a clandestine romantic affair, this gesture indicates that two people are up to something. “Vieni qua” /“Andate via” "Come here" /“Go away” This gesture differs from the American version in that the palm faces toward the ground. It’s easy to mistake the Italian gesture “come here” for a wave goodbye. "Sei pazzo?" "Are you crazy?" Pretty self explanatory—something’s not right in the head. “Madonna!” "Mother of God!" This gesture is a desperate appeal to the Mother of God. It expresses exasperation and disbelief. "Che furbo" "Clever" To indicate that someone is a smooth operator or a clever schemer, pointing at the eye from below signals a cunning person or action. "Che palle!" "Boring!" Never fond of understatement, the Italians use this gesture to express strong boredom "Che vuoi?" "Che cavolo dici?" "What do you want?" "What the heck are you saying?" This gesture survived the trip across the Atlantic and persists in Italian-American communities. When incredulous at the stupidity of what someone is saying, nothing expresses irritation or disbelief better than this recognizable gesture. http://learn-italian-software-review.toptenreviews.com/top-ten-essential-italian-hand-gestures-pg11.html Ethnic Make-up: