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MGTS2606 Group Presentation: Gossip & Rumours
Transcript of MGTS2606 Group Presentation: Gossip & Rumours
Gossip & Rumours Gossip Rumour Trust Conclusion has it... Cons Pros Foster organisational culture
Maintaining interpersonal relationship
Social bonding (Team building)
Detects problems and grievances
Strengthens relatioship between gossiper & receiver
Increase in individuals...
Social comparison Relationship between Gossip & Power Management Tactics & Options Gossips may not be all that bad... 5 Theories of Rumors Pros Cons Management Tactics & Options Understand people's incentives for introducing rumours (Larry 1983)
Frequent open and collective discussion (informal)
Timely dissemination of information
Refutation (Sabine & Michael 2008) Similarities between Gossip & Rumours Differences between Gossip & Rumours Accuracy of Information
Nature of Information
(Guerin & Miyazaki 2006) Maintaining social relationship
Affects the level of trust Case Study Drains productivity
Creates Nonconstructive Stress Bonds people of common interest
Clarifies missing official information
Promotes honesty and transparency Integrative Model of Rumour Types of Rumours Turnover
Error The Basic Law of Rumour (Allport & Postman, 1947)
Beyond the Basic Law of Rumour (Rosnow, 1991)
A Sociological Approach (Shibutani, 1966)
A Conventional Approach (Guerin & Miyazaki, 2006)
A Motivational Approach (DiFonzo & Bordia, 2007) Beyond the Basic Law of Rumour (Rosnow, 1991) Leon Festinger's Theory of Cognitive Dissonance Rumours must:
have element of Uncertainty
be Credible If people have ambiguous cognition producing anxiety, then they would work to change their situation The Trust Equation Lady Gaga's Definition of Trust in "Telephone"
'Trust is like a mirror. You can fix it if it's broken but you can see the crack in the motherf******'s reflection' Trust Repair after an Organisation-level Gillespie & Dietz, 2009) Stage 1 Stage 2 Stage 3 Stage 4 Immediate Response Diagnosis Reforming Intervention Evaluation ? Trust Gossip Rumours Thank U Maister, DH, Greener, CH, & Galford, RM (2000) Maister, DH, Greener, CH, & Galford, RM 2000, 'The trusted advisor', First Touchstone, New York, p69. Bad reputation
Damaging to gossiper's reputation
Capable of destroying relationship Message 1: Andy went to Bombay to buy some turquoise beads for his mistress, Joanne
Message 2: Kate loves to flirt with men with pink polka dotted ties in the office Original Message
•Watson DC 2011, ‘Gossip and the Self’, Journal of Applied Social Psychology, vol. 41, no. 41, pp, 1818 – 1833.
Masiter, DH, Greener, CH, & Galford, RM 2000, ‘The trust advisor’, First Touchstone, New York, p69
Gillespie, Nicole and Dietz, Graham (2009) Trust repair after an organization-level failure. Academy of Management Review, 34 1: 127-145.
•Daneshvar R, Shaw AK, Tsvetkova M 2011, ‘The effect of gossip on social networks’, Complexity, vol. 16, no. 4, pp. 39 – 47.
Rousseau, D. M., Sitkin, S. B., Burt, R. S., and Camerer, C. (1998). "Not so Different After All: A Cross-Discipline View of Trust," in Academy of Management Review, 23, 393-404.
•O’Reilly K 2012, ‘Dealing with gossips in the workplace’, Proquest, vol. 21, no. 9, pp. 26.
DiFonzo et al. (1994) ‘Reigning in Rumours’, Organisational Dynamics, 22 June, p. 47 – 62.
DiFonzo, N., & Bordia, P. (2007). ‘Rumor Psychology: Social and Organizational Approaches’. In Summary, Model, and Research Agenda (pp. 243-244). Washington: American Psychological Association.
Guerin, B., & Miyazaki, Y. (2006). ‘Analysing Rumours, Gossip, and Urban Legends through their conversational properties’ The Psychological Record, vol. 56, p. 23-34.
Rosnow, R., & Foster, E. (2005). ‘Rumour and Gossip Research’, Psychological Science Agenda, vol. 19, no.4, p. 1-4.
Guerin, B & Miyazaki. S, 2006, Analyzing Rumors, Gossip, and Urban Legends through Their Conversational Properties, Psychological Record, Volume 56, Issue 1, p. 23 Larry, H 1983, Managing Rumors During Retrenchment, Advanced Management Journal, Volume 48, Issue 3, p. 4 Sabine A. E & Michael A. K 2008, Rumor Has It: The Moderating Effect of Identification on Rumor Impact and the Effectiveness of Rumor Refutation, Journal of Applied Social Psychology, Volume 38, Issue 9, pp. 2248 - 2272 Reference List