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Customer 360

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by

Ronan Lehane

on 24 March 2015

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Transcript of Customer 360

Objectives
Talk to all Stakeholders
Confirm Requirements
Complete Market Research
Submit a Proposal / Prototype
Customer 360
ISBP
Who we are?
What we're looking for?
An Information System to Improve Business Performance
What we have
Disparate Information Sources

Support History (SR History & CSAT)
Billing Information (TCV & MRR & Products Purchased)
Usage Data (Compute, Memory, Storage)
Account Information (Points of Contact, Infra Design)
VMware ISBP Project Proposal
Full transcript