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Sales Management Presentation
Transcript of Sales Management Presentation
Ms Judy Koh
As an inspiration
Develop new ways for maintaining the employees' ethical behaviour
Ethics - Important factor
Ethical Work Climate
Briefing Before Work
Gathering at 5:45 P.M
Rewards for employee of the month
Daily gift for outstanding employees
Solution for breaching code of ethics
Influence company's performance
Reflect company's reputation
Help to avoid the breach of legal codes
1907 - The Fairmont San Francisco
"Place of occasion"
(The Birth 2012)
Expansion of Fairmont Hotel Chain
80 Bras Basah Road
769 luxurious guestrooms and suites
16 distinctive restaurants
70,000 square feet of prime meeting space
Award Winning - Willow stream spa
Importance of Ethics
1. Background of Fairmont
2. Interviewee - Ms. Judy Koh
3. What is Ethic and Code of Ethics?
4. How to maintain a positive ethical environment in the company?
5. How important is ethics?
6. Resolution for breach of ethics
Case Study - Fairmont Hotel
Clement Hardjadinata 15408071
Iwan Bigwanto 15408165
Wilianto Lokaputra 15474577
Jessica Sutrisno 15117115
Who did we interview?
Name: Judy Koh
Position: Director of Sales, Corporate & Consortia
- Mandarin Hotel Singapore - 2.5 years
- Conrad Hotel Singapore - 6 years
- Fairmont Hotel Singapore - 7 years
Attract as many customers as possible to stay in the hotel, especially big groups
Question - Topic 8
In your selected
company, how does the sales manager
seek to positively influence ethics
and how important is it?
Merging of Fairmont and Swissotel Sales team
One to one conversation
Refer to HR Department
Fairmont Singapore. 2013. Fairmont Hotels and Resorts. Accessed 23 January, http://www.fairmont.com/singapore/.
Hair, Joseph F., Rolph E. Anderson, Rajiv Mehta and Barry J. Babin. 2010. Sales Management: Building Customer Relationships and Partnerships. Mason, OH: South-Western Cengage Learning.
Schwartz, Mark S. 2002. "A Code of Ethics for Corporate Code of Ethics." Journal of Business Ethics 41 (1): 27-43. http://www.springerlink.com/index/u01w6242n78079rm.pdf.
The Birth of the Brand. 2013. Fairmont Hotels and Resorts. Accessed 23 January, http://www.fairmont.com/about-us/ourhistory/.
What is Business Ethics
What is Code of Ethics
A written, distinct, formal document which consists of moral standards which help guide employee or corporate behavior
(Schwartz 2002, 28)
A study of how business people behave when facing a situation with moral consequences (Hair et al. 2010)