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Project Communication Management

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Jerry Chong

on 28 April 2015

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Transcript of Project Communication Management

Failure to communicate = The greatest threat
Identify Stakeholders
Identifying all people or organizations impacted by the project
Plan Communications
The process of determining the project stakeholder information needs and defining a communication approach
Distribute Information
The process of making relevant information available to project stakeholders as planned
Report Performance
The process of collecting and distributing performance information, including status reports, progress measurements, and forecasts
Manage Stakeholder Expectations
The process of communicating and working with stakeholders to meet their needs and addressing issues as they occur
Meet or Exceed Needs & Expectations
A public document that includes details related to the identified project stakeholders
Further Considerations
Distributing Information in an Effective and Timely Manner
Project Communication Management
Strong Verbal Skills = Key Factor In Career Advancement
Research = Communicate Effectively = Success
Culture = IT professionals = Not Good Communicators
Identify Stakeholders
Documenting relevant information regarding their


, and

on project success
An approach to help increase the support of stakeholders throughout the project; often includes sensitive information
Stakeholder Register
Stakeholder Management Strategy
Stakeholder Management Strategy
Report Performance
Manage Stakeholder Expectations
Distribute Information
Plan Communications
Sample Stakeholder Analysis for Project Communications
Format, content, and level of detail
A glossary of common terminology
Revision procedures
Escalation procedures for resolving issues
Frequency of communication
Suggested methods or technologies for conveying
Who will receive/produce the information
Possible Contents
Formal and informal methods for distributing information
Using technology to enhance information distribution
Important Considerations
Expectations Management Matrix
Status Reports
Conflict Handling Modes
Can conflict be good?
Importance of Face-to-Face Communication
58 % body language
35 % how the words are said
7% the content or words that are spoken
Determining the Number of Communications Channels
Many people assume that adding more people to a project will automatically help accomplish more work.
Number of people = Complexity
Sample of Issue Log
Where the project stands at a specific point in time
Progress Reports
What the project team has accomplished during a certain period of time
Predict future project status and progress based on past information and trends
Directly face a conflict using a problem-solving approach
Use a give-and-take approach
De-emphasize areas of difference and emphasize areas of agreement
Retreat or withdraw from an actual or potential disagreement
Decision makers incorporate different viewpoints and insights to develop consensus and commitment
The win-lose approach
- Groupthink
Monitor & Control
Full transcript