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Transcript of Coca-Cola Company
Continuous improvement of operations standards
Standardization Coca-Cola discovered in 1886 by John Pemberton
Coca-Cola quickly grew in popularity and soon became a global sensation Beverage quality described as "delicious and refreshing" Embraces components of Total Quality Management (TQM) "Management of an entire organization so that it excels in all aspects of products and services that are important to the customer” (Heizer & Render, 2011, p. 194) Regulates manufacturing, bottling, and distribution Franchisee standardization
Coca-Cola Operating Requirements (KORE)
Inspections Continuously strives to improve operations Regularly updates KORE
Provides feedback from field inspections to franchisees Utilizes just-in-time (JIT) production Enables company to carry less inventory and reduce costs
Improves product quality Quality directly relates to and can have . company reputation global implications Best known, most admired trademark in the world
Second-most widely understood term, after "okay" Consistently high quality index scores (Chronicles, 2012) (Heizer & Render, 2011; Quality, 2012) (Chang & Kleiner, 2007; Quality, 2012) (Coca-Cola, 2012; Quality, 2012) "A means of ensuring that an operation is producing at the quality level expected” (Heizer & Render, 2011, p. 204) "Systems designed to produce or deliver goods just as they are needed" (Heizer & Render, 2011, p. 198) Practices in Quality Management Questions?