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Level 1: Identify the high level process

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by

jaime Sumayop

on 6 August 2018

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Transcript of Level 1: Identify the high level process

Identify the stakeholders involved
Level 1

Identify the high level process

Requester
CoC
Systems
Represent the stakeholders as swim lanes
REQUESTER
COC
SYSTEMS
ENGAGEMENT
BLLING
RELEASING
DISPUTE
MANAGEMENT
Level 2

Map the as-is process at Level 2 within
the swim lanes using sticky notes

Estimate average Activity Time per step (AT) and Wait Time (WT) in between steps in minutes.
AT
AT
WT
Calculate Process Efficiency percent
Total Cycle Time (TCT) = AT + WT
PE% = (AT/TCT) x 100

How do you do a VSM?
Full transcript