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Training - Process Mapping
Transcript of Training - Process Mapping
Process mapping is a flow charting technique where a business process or workflow is converted into a visual,
step by step diagram.
Process Mapping is used to:
Provide a reference to discuss how things get done
Describe and understand the work we do
Analyze and improve processes
Identify areas of complexity
Generate ideas for improvement
Illustrate process improvements
Why is process mapping important
Establish common understanding
Create a visual representation
Reveal personnel involved
Identify improvement opportunities
How to Capture a Process
List Steps in Sequential Order
What is Process Mapping?
1. Select a process
2. List steps in sequential order
3. Illustrate steps with symbols
4. Check for completeness
Illustrate Steps with Symbols
Process Mapping Symbols
Show start and stop points in process; when used as a Start symbol, it depicts a trigger action that sets process flow into motion
Indicate different decisions from different points of diamond
Shows a process or action step (most common symbol)
Step that produces a document
Material or info entering or leaving the process
Waiting period that is part of a process
Indicates a step where two or more sublists or subprocesses become one
Review and Approve the Documented Process
Start an action with a verb
Let's practice one more time...
Check for Completeness
Include pertinent chart info
Ask questions to check for completeness (and begin process improvement)
Select a group of personnel to "pilot" the process
To check for completeness and start to improve your process, ask the following Questions:
1. In traveling to work in the morning, what part do you seek to eliminate? Please explain.
2. For the time allotted to travel to work, Where do you spend most of your time? Please explain.
3. Of the process you follow to get to work, is there are part that is repetitive? If yes, explain how often it occurs.
4. For those individuals who do not participate in the same traveling-to-work process, what do they think happens in the process versus what actuation happens in the process?
5.When pressed for time, what steps in the process do you skip or work around?
Brainstorm a process
For example, it can be the process you use for grocery shopping, or it can be any process that comes to your mind.
Thank You For Your Participation!
Standard Operating Procedures Team
Create your own process map
Work as a team; meet with Liz & Tieesha to review your map
For the next three minutes, explain how you get to work by listing the steps, 1-5, on your agenda
Most of you, if not all of you, have made a PBJ sandwich, or a variation of a PBJ. Take the next 3 minutes to jot down the steps you take to make a PBJ.
For you as an analyst to be able to list and explain steps to a process and apply the technique to your own portfolio activities.
How do you get to work in the morning?
5. Meet with SOP team
Examples & Resources