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Conflict Management

By: Kimberly Riley
by

K Gibson

on 8 July 2017

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Transcript of Conflict Management

Conflict Management
design by Dóri Sirály for Prezi
Ability to define conflict and conflict management.
Understanding of how some conflicts can be healthy and deepen relationships.
Ability to identify the root cause of conflicts.
Determine how personalities, morals, and values play a role in conflict.
Know how to prevent unnecessary conflicts.
Ability to demonstrate the skills to effectively manage conflicts.
External
Man vs. Man
Man vs. Society
Man vs. Nature
Internal
Man vs. Self

Introduction & Objectives
Clean Up Your Own Mess
i. Expecting – Causes frustration when others don’t meet your expectations.
ii. Labeling – Prevent relationships from growing and improving.
iii. Stewing – Causes episodes due to pinned up anger.
iv. Venting – Breaks trust, because if you talk about others you will talk about me.
v. Validating – Prevents you from seeing the good in the person, because you are looking for traits to “prove” your point.
vi. Tattle Telling – Breaks trust.
vii. Preventing – Builds trust, reduces frustration, and increases morale.

Preventing and Effectively Managing Conflict
Types of Conflict
Relationship Types
• Parents
• Children
• Significant Others
• Friends
• Managers
• Employees
• Co-workers
• Students
• Acquaintances
• Teachers
• Teammates
• Many more…
Causes of Conflict
Personality clashes
occur when two (or more) people find themselves in conflict not over a particular issue or incident, but due to a fundamental incompatibility in their personalities, their approaches to things, their style of life. A personality clash may occur in work-related, family-related, or social situations (Wikipedia).
Personality Conflicts
Conflict Management Definitions
Conflict:
a: Competitive or opposing action of incompatibles : antagonistic state or action (as of divergent ideas, interests, or persons) a conflict of principles b : mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands His conscience was in conflict with his duty. (Merriam Webster)

Conflict Management:
The process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in organizational setting. (Wikipedia)

Watch:
The Types of Conflict
Activity:
Complete the crossword puzzle.
Reflection
Activity:
Take ten minutes to think about a recent situation where you encountered or almost encountered a conflict. Write down the conflict and then write down the expectations you had regarding the person or people involved in the conflict. It is important that you take the time to do this exercise, because it will help you to use the scenario as a point of reference as we continue to learn more about conflict management.
Post Reflection
Activity:
Now that you have identified a conflict and the expectations you had regarding the person or people involved. Take a few minutes to answer the following questions,

• Did you clearly communicate your expectations to those involved?
• Did you make an assumption that they should know the expectations?
• Did you ask the person or people involved if they had any expectations of you or the situation?
• Did you identify what caused the conflict?
• Could the conflict been avoided with the proper communication?


Gallup Study
Since all of us are studying Organizational Leadership let’s take a moment to focus on manager and employee relationships.

The Business Times stated, “A recent Gallup poll of more than 1 million employed U.S. workers confirmed the No. 1 reason people quit their jobs is a bad boss or immediate supervisor. Gallop reported that “People leave managers, not companies …. In the end, turnover is mostly a manager issue.” Gallup also reported that poorly managed work groups are on average 50 percent less productive and 44 percent less profitable than well-managed groups. (Ripper, 2013)

Reflection Questions
Activity:
Have you ever had a bad boss?
Have you ever left a job because of a bad boss?
If you answered yes to either of these questions, what made that person a bad boss.
And most importantly do you want to avoid being a bad boss?


Read:
Employees Want a Lot More From Their Manager
The article
can be found in the email that contained the link to this Prezi.
Causes of Conflict Continued
By: Kimberly Riley
Eight Common Causes of
Conflict in the Workplace
• Conflicting resources
• Conflicting styles
• Conflicting perceptions
• Conflicting goals
• Conflicting pressures
• Conflicting roles
• Different personal values
• Unpredictable policies

Read
the following articles:
Conflict in the Workplace
Understanding Conflict in the Workplace
Read:

When Personalities Clash
Please click the link below to access the article or copy and paste it into your browser.

https://www.psychologytoday.com/articles/200611/when-personalities-clash
Review
the following definitions:

Morals:
a person's standards of behavior or beliefs concerning what is and is not acceptable for them to do (Merriam-Webster).

Values:
a strongly held belief about what is valuable, important, or acceptable — usually plural (Merriam-Webster).

Beliefs:
a feeling of being sure that someone or something exists or that something is true (Merriam-Webster)

Activity:
Complete the Conflict Management Word Search
How Conflicts Can Be Healthy
Read:
Supporting Healthy Conflict in the Workplace by David Roth

https://www.forbes.com/sites/davidroth/2013/07/29/supporting-healthy-conflict-in-the-workplace/#359e3da51822
Read
and
watch:
6 Tricks To Mastering Conflict

https://www.forbes.com/sites/travisbradberry/2016/12/08/6-tricks-to-mastering-conflict/#e4a939d6c83f
Watch:
Conflict - Use It, Don't Defuse It!
Reflection
Activity
:
Think about your situation and answer the questions below.

• Was the conflict healthy or unhealthy?
• Did your morals, values and/or beliefs play a role in the conflict?
• Do you believe you had implicit and/or explicit beliefs that impacted your attitude?
• What was the root cause of the conflict? Was it one of the eight common causes of conflict in the workplace?
• Would you be able to handle the conflict any differently based on what you know now about conflict? If not, don’t worry, in our next module we will learn how to prevent unnecessary conflicts and how to effectively manage conflicts.

Watch:

How To Deal With Conflict by Learning Heroes
Read:
How to Manage Conflicts
Watch:
Conflict Resolution Techniques

Watch:
Eight Causes of Conflict
Activity:
Complete Conflict Management Matching
Reflection
Activity
:
Think about your situation and answer the questions below.

• What would happen if you used the avoiding technique?
• What would happen if you used the dominating technique?
• What would happen if you used the accommodating technique?
• What would happen if you used the compromising technique?
• What would happen if you used the collaborating technique?
• Which technique would be most effective in your scenario?
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