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NEW A3W2D3

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English4callcenters .com

on 28 September 2018

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Transcript of NEW A3W2D3

GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have eaten
You have eaten
He
has
eaten
She
has
eaten
It
has
eaten
We have eaten
They have eaten
I have not eaten
You have not eaten
He
has
not eaten
She
has
not eaten
It
has
not eaten
We have not eaten
They have not eaten
Have I eaten?
Have you eaten?
Has
he eaten?
Has
she eaten?
Has
it eaten?
Have we eaten?
Have they eaten?
Positive
Negative
Questions
Contraction: I've eaten. I haven't eaten
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+ Have/has + been + present participle]
I have been eating
You have been eating
He has been eating
She has been eating
It has been eating
They have been eating
We have been eating
I have not been eating
You have not been eating
He has not been eating
she has not been eating
It has not been eating
They have not been eating
We have not been eating
Have I been eating?
Have you been eating?
Has he been eating?
Has she been eating?
Has it been eating?
Have they been eating?
Have we been eating?
Positive
Negative
Question
Present Perfect Progressive
READING
COMPREHENSION
Answer the following questions based on the audio.
ADDRESS
Hear the audio and write
down what it says.
Wh questions
What...?
Where...?
When...?
Who...?
Which...?
Why...?
Who...with...?
How...?
How long...?
How many...?
How much...?
How often...?
Review stars/goal/melody and have all students practice the repetitions
AUTOMATIC
Fluency
?
Linking words:


60 seconds non-stop
Get in couples, you have one minute to discuss a question for today using the tense learned.

1.
2.
3.
TOPIC
Make groups and create a plan to sell
the following animals to your Classmates! Let`s see who can do it better!
SELL
SOMETHING
VOCABULARY
PUSH
?
?
Recovery
TIME
Discipline check
S1
S2
COMPETITION
REMEMBER! study the vocabulary for tomorrow calls!
FAST VOCABULARY
REVIEW
Recap yesterday`s vocabulary, be ready to use it for the calls!
Parcel Services
Package
Label
Mailbox
Stamp
Premium service
Pick up
Dimensions
Drop off
DOUBTS
REVIEW
Ask as many questions as you can, this section was created to clarify every doubt that you have
Coach how do you say "Yo habia visto este lugar antes.. "
Coach when can I use the modal used to?
Coach where can I practice listening?
subject +used to + main verb (infinitive form)
Form:
I used to play
You used to play
He used to play
She used to play
It used to play
We used to play
They used to play
I didn't use to play
You didn't use to play
He didn't use to play
She didn't use to play
It didn't use to play
We didn't use to play
They didn't use to play
Did I use to play?
Did you use to play?
Did he use to play?
Did she use to play?
Did it use to play?
Did we use to play?
Did they use to play?
POSITIVE
NEGATIVE
QUESTIONS

USED to
Grammar
Review
Your coach will explain to you the grammar chart. Pay attention.
Subject + must + main verb (infinitive form)
Form:
MUSt:
Used to express obligations.
I must rest
You must rest
He must rest
She must rest
It must rest
We must rest
They must rest
I must not rest
You must not rest
He must not rest
She must rest
It must not rest
We must not rest
They must not rest
Must I rest?
Must you rest?
Must he rest?
Must she rest?
Must it rest?
Must we rest?
Must they rest?
POSITIVE
NEGATIVE
QUESTIONS

MUST
Grammar
Review
Your coach will explain to you the grammar chart. Pay attention.
ANALYZE &
RESOLVE
Make couples. Read the following case, analyze it and provide the best solution for the scenario.
Full tank
policy
Drop-off
Weekly
Rate
SUV

No-show fee
Leave it off
EMAIL &
1. What is his email? Does he live in: a. Virginia, B. Florida C. Ohio d. Vancouver

2. What is the street address?
And his email:
a. Jack_Nichol86@yahoo.com
b. Jack_Nicholson76@gmail.com
c. Jhon_Nicholson66@gmail.edu
d. Daddy_Nicholson76@university.com

3. What is his main account?

4. What is his mother's email? What is her address?

a. Emily_coolgranny1980@gmail.com
b. Emily_coolgrandmother10@gmail.com
c. Lizzy_coolgrandmother@thereitis.com
d. Emily_coolgrandmother80@yahoo.com


5. What is his email account? And his address is a. 7079 Astral Avenue
b. 6069 Arcade Road
c. 7070 Academic Street
d. 7079 Academy Road
Your Life
Change
Mentality &
Discipline
What you Believe is your Reality, One requirement is to have a success mentality which we reach through techniques that successful people have used to accomplish great results.
"Do what you have to do when you have to do it, whether you want or not" Learning English is like going to the gym, If you follow your diet and your coach's feedback you achieve your goals faster.
Mentality:
Discipline:
Improve our student's life quality, by teaching them how to get fluency and confidence in English, Using our powerful system "English with Mentality and discipline" for them to achieve all their goals and dreams in the shortest time possible according to their individual effort.
Mission:
We are the best teaching English worldwide with mentality and discipline, being at the forefront of innovation and technology.
Vision:
INDIVIDUAL
TOPIC
Choose a Category:
-Entertainment -Countries -Sports - Lifestyle -Technology -Culture -Friends -Politics
-Animals & pets -Hobbies -Coach can add additional Categories.
6- Prepare 3 questions for your classmates to make sure they pay attention.
Instructions:
1 - Choose a topic and show it to your coach Tomorrow so it can be approved.
5 - You need to talk for 2 minutes and 30 seconds.
4 - Research all the aspects about the topic and bring real statistics and facts.
3 - Prepare Visual Material that you can use as support when explaining your topic.
2 - Once the topic is approved by your coach, hand write an essay at least 2 pages
Your Coach will explain to you the activity for Advanced 3 week 3 day 1, so be ready to prepare a great exposition.
CUSTOMER
SERVICE TALK
What is your schedule availability?
Why are you a good option for customer service?
Get in couples and practice the following questions, remember to check and use the vocabulary.
Vocabulary:
Graveyard
Log in / log out
Average Handle Time (AHT)
CALL CENTER
ROLE PLAY
Follow the flow
Apologize
Listen to the customer
Offer a solution
Close
Choose a couple, get back to back and practice the following
call! One is the customer and the other one is the agent,
you have to change roles!
A. Agent: You can be
- Polite
Fast
- Solver
B. Customer: You can be
- Polite
- Rude
- Anxious
You create the scenario!
You are working at a call center and studying at the same time, you need to get a part time job to continue studying. Talk to your supervisor and explain to him the situation.

What would you tell him/her?
What would you do if they say no?
What is more important, the job or the university?
Get in couples, practice how to pronounce the following words, then make sentences using them. You will use this vocabulary for thursday's skype calls.
This activity is not for today.
Full transcript