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Electronic Communication Basics

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by

Holly Davis

on 11 June 2015

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Transcript of Electronic Communication Basics

Electronic Communication
Electronic Communications
Gatekeeper
Primary
Secondary
Watchdogs
Be Prepared
Tailor Message
Who is The Target Group
Online Etiquette
Impact of Poor Communication
Increased Turnover
Increased Absenteeism
Poor Customer Service
Ineffective Change Management
Failed Project Delivery
Potential for Higher Litigation Costs
Increased Conflict
Inefficient

How has Electronic Communication changed how we share information?
Tools used to share information
The Information being shared
Speed and Accuracy
Collaboration vs. Transactional
Potential Issues
Electronic Communicate in the Workplace
Internet
Intranets
Blogs
Social Media
File Sharing - Dropbox
Video Conferencing
Mobil Applications
Email
Websites

Organization wide communication —involving all employees
Departmental communication —specific to one department or unit
Team communication —within one cohesive team or group
Individual communication —specific to one employee at any one time


Benefits of Effective Communication
Increased Efficiency
Maintain/Increase Competitive Edge
Added Value
Reach Large Groups Quickly
Ongoing Dialogue
Targeted Communication
Greater Control
Increase Diversity
Edit, Edit, Edit!
Steps to Successful Communication
Identify Key Message
Understand Target Groups
Understand Tools you have Available
Is the Content All Ready There?
What is Missing?
Measure Progress
Put into Place Quality Control
Important Final Steps to Ensure Success
Questions to Ask Prior to Large Scale Project
Understand Target Audience within Groups
Internal
Leadership
Middle Management
Individual Contributors
External
Board
Investors
Public
Who is the Target Audience
Target Group (con't)
Be informal, not sloppy
Keep messages brief and to the point
Use sentence case
Use the blind copy and courtesy copy appropriately
Don't use e-mail as an excuse to avoid personal contact
Remember that email isn't private
Be sparing with group e-mails
Use the subject field to indicate content and purpose
Remember that your tone cant be heard in e-mail
General Types of Business Communication
Verbal
Pro's
nonverbal
more comfortable environment
Con's
Language barriers
Cultural/social barriers
Time differences
Written
Documentation of events
Electronic
Mass communication
Reach outside shareholders
In Class Assignment
As a team, discuss your experience in the work place with poor communication.
What was the situation?
What went wrong?
What would you advise they do differently in the future?
Full transcript