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Electronic Communication Basics
Transcript of Electronic Communication Basics
Who is The Target Group
Impact of Poor Communication
Poor Customer Service
Ineffective Change Management
Failed Project Delivery
Potential for Higher Litigation Costs
How has Electronic Communication changed how we share information?
Tools used to share information
The Information being shared
Speed and Accuracy
Collaboration vs. Transactional
Electronic Communicate in the Workplace
File Sharing - Dropbox
Organization wide communication —involving all employees
Departmental communication —specific to one department or unit
Team communication —within one cohesive team or group
Individual communication —specific to one employee at any one time
Benefits of Effective Communication
Maintain/Increase Competitive Edge
Reach Large Groups Quickly
Edit, Edit, Edit!
Steps to Successful Communication
Identify Key Message
Understand Target Groups
Understand Tools you have Available
Is the Content All Ready There?
What is Missing?
Put into Place Quality Control
Important Final Steps to Ensure Success
Questions to Ask Prior to Large Scale Project
Understand Target Audience within Groups
Who is the Target Audience
Target Group (con't)
Be informal, not sloppy
Keep messages brief and to the point
Use sentence case
Use the blind copy and courtesy copy appropriately
Don't use e-mail as an excuse to avoid personal contact
Remember that email isn't private
Be sparing with group e-mails
Use the subject field to indicate content and purpose
Remember that your tone cant be heard in e-mail
General Types of Business Communication
more comfortable environment
Documentation of events
Reach outside shareholders
In Class Assignment
As a team, discuss your experience in the work place with poor communication.
What was the situation?
What went wrong?
What would you advise they do differently in the future?