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Eastern Western Induction - Prezi Awards

Prezi design created for Eastern Western Motor Group. Design by martyn@theprezenter.com
by

Martyn Aston

on 3 December 2016

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Transcript of Eastern Western Induction - Prezi Awards

Location
Your first few Months in the Post
Future Developments
Edinburgh
Eastern
Western
Induction
WHAT IS BAD
"We are what we repeatedly do. Excellence, therefore is not an act, but a habit.”
-
Aristotle

Parts
COSTING YOUR
BUSINESS?
ON AVERAGE
CUSTOMER
SERVICE
Mercedes Benz
Commercial
Vehicles
Glasgow
of customers quit doing business
86%
51%
said they would only try to

BEHAVIOUR
Drives people -
People drive
BUSINESS
BEHAVIOUR
B
We are always professional, courteous and polite when dealing with our customers, colleagues and manufacturers, treating everyone with respect.
ATTITUDE!
The only difference between a
GOOD DAY AND A BAD DAY
It is often said that "your attitude decides your altitude!" We wholeheartedly agree and we will always aim to promote from within.
A
ATTITUDE
IS YOUR
SUCCESS.
A word of
ENCOURAGEMENT
S
SUPPORT
We always look to support our colleagues and customers by offering assistance and help whenever we see or feel they need it.
during a failure is worth
more than an hour of praise after
IDEAS
the good ones
I
IDEAS
We welcome your good ideas, large or small. We will recognise and reward for ideas that have a positive impact on the performance of our business.
only come when you
DON'T EXPECT
them
Supporting another's
won't ever dampen
SUCCESS
C
CELEBRATE
Celebrate what is achieved, but raise the bar a little each time you succeed and acknowledge the success of the teams and individuals around you.
YOURS.
Everyone
in the same
SMILES
LANGUAGE.
S
SMILE
Smile, be friendly, it makes for a better day!
BAD CUSTOMER EXPERIENCE
with a company because of a

before giving up on a purchase
REACH SUPPORT ONCE
9 PEOPLE
tell about a
good
experience
NEARLY
16 PEOPLE
tell about a
bad
experience
TWICE AS MANY!
Stenhouse
Mill Lane
West Mains
Road
Cameron
Toll
Fort
Kinnaird
Willowbrae
Road
Bellshill
Stirling
Dunfermline
Dundee
Coldstream
www.theprezenter.com
Designed
by

@ThePrezenter
Full transcript