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Communication Training

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by

Kelsey Burrell

on 9 October 2013

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Transcript of Communication Training

Communications Training

Dawn IS qualified to teach this course!
UCLA Study on Likeability
In 2008 UCLA surveyed over 10,000 people. They wanted to know what 3 factors go into making a person likeable.
Communication Appeals
Aristotle uses three terms in describing communication:
I do have my Masters Degree In Communications
I teach at Community College
Jeff Asked me to
58%
Your Face, Body and Overall Appearance
35%
The Sound & Tone of Your Voice
7%
The Content of what you say
Ethos
Refers to a speaker's Respectability, Trustworthiness and Moral Character
Pathos
Appealing to a person's emotions
Logos
Appealing to a person's sense of reason
Example
The 1960 Presidential debate between John F. Kennedy and Richard Nixon was the first ever to be televised.


Example
If I were to say:

"Good Afternoon, Distek, this is Dawn, How may I help you?"

Or

"Good Afternoon, Distek, this is Dawn, How may I help you?"

What Can Be Done?
Let's Talk about the Face


Let's Talk about Appearance


Question
What Can Be Done?
Clearly the tone in which you speak is more about attitude than anything else.



Rule of thumb at work:

You should ALWAYS BE HELPING!


BUT......
You already told me you DON'T listen to people you don't like!

What Can Be Done?
ALWAYS BE:

Mindful of your Face
Mindful of your Appearance
Mindful of your Tone
HELPING!
Mindful of what you say......

German Emperor Frederick II
Trust Matters....
Being Able to Separate.....
If I don't trust you, I don't like you and I don't respect you....



Personal From Professional




Best Way to Make Emotional Connections....
Story Telling that is reciprocal

Best Way to Establish Trust.....
Eye Contact
&
Really LISTEN to each other
Best Way to Separate Personal from Professional.....
Using "I" Statements.
"You are bad at your job"
"I Feel_________ When you________, because________.
Perception
Perception is the process of making meaning from the things we experience in our environment.
Physiological States & Traits
States are temporary, traits are permanent
Culture
How we learn
There are typically 3 different ways we learn
Such as....
State
Trait
System of Shared Beliefs, Norms and Language.
Such as....
Such as....
NOT EVERYONE THINKS, LEARNS, LIVES LIKE YOU!!!!!



Kin esthetic



Visual



Audio



Know your audience
Practice Empathy
Use I statements
Avoid Loaded Language



Full transcript