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Emotional Intelligence Chapt. 7

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Tevin Marshall

on 1 April 2015

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Transcript of Emotional Intelligence Chapt. 7

Emotional Intelligence Chapt. 7
What is Emotional Intelligence?
Emotional intelligence is considered to be the type of intelligence that is socially vital for competence and human interaction, it’s that which cannot be measured by an I.Q. Test. The term emotional intelligence began with a Psychologist Daniel Goleman and his colleagues after recognizing that people have the distinct ability to recognize feelings, to judge which feelings are appropriate and which of those are not in the proper situation and also how to communicate feelings effectively as well as consistently
A. Psychological Influences on Emotions

1. Organismic View of emotions

- Early theorists believed that we experience emotion when an external stimuli causes a physiological change in us, such as feeling a knot in your stomach when you get an exam back with a low grade. This would be considered the organismic view of emotions.
B. Perceptual Influences on Emotions

1. Appraisal Theory: : asserts that subjective perceptions frame what external phenomena mean to us.

2. Cognitive Labeling View of Emotions: How we label and interpret those emotions.
Ineffective Ways to Communicate Emotions
1. Speaking in Generalities:

2. Not Owning Feelings:

3. Counterfeit Emotional Language:

8 Points to Being an Emotionally Intelligent Person
Understanding Emotion
A. Psychological Influences on Emotions
1. Organismic View of emotions

B. Perceptual Influences on Emotions
1. Appraisal Theory
2. Cognitive Labeling View of Emotions

C. Social Influences on Emotions
1. Interactive View of Emotions
2. Framing Rules
3. Feeling Rules
4. Emotion Work

C. Social Influences on Emotions

1. Interactive View of Emotions: social rules and understandings shape what people feel and how they do or don’t express their feelings.

2. Framing Rules: Defines the emotional meaning of something.

3. Feeling Rules: These rules tells us what we have the right to feel or what we are expected to feel in certain situations.

4. Emotion Work: Which is the effort is to try and generate what we think are appropriate feelings in particular situations.
Obstacles to Communicating Emotions Effectively
• Social Expectations: when what we feel and express is influenced by culture.

• Self-Protection: We may not express what we feel because we are afraid of how the information we present may affect how others may perceive us.

• Protecting Others: We withhold emotional information because we may fear how what we say may hurt or upset others.

• Social and Professional Roles.

Angry driver on the way to work and your response (Emotional Intelligence)
Bad Emotional Intelligence (Video)
a. Being aware of your feelings
b. Dealing with emotions without being overcome by them
c. Not letting setbacks and disappointments derail you
d. Channeling your feelings to assist you in achieving your goals
e. Being able to understand how others feel without their spelling it out
f. Listening to your feelings and those of others so you can learn from them
g. Recognizing social norms for expression of emotions
h. Having a strong yet realistic sense of optimism

Guidelines for Communicating Emotions Effectively
A. Identify Your Emotions

B. Choose Whether and How to Express Emotions

C. Own Your Feelings

D. Monitor Your Self Talk

E. Adopt a Rational-Emotive Approach to Feelings

F. Respond Sensitively When Others Communicate Emotions
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