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e-mods Qualities and Skills September2010
Transcript of e-mods Qualities and Skills September2010
A facilitator not only gives out but seems ready to take in, appreciates the ideas provided by the participants and shows readiness to learn and grow permanently (Nona)
2. knows, is skilled at... 2. Here are the 3 features that you thought were the most important
in an e-moderator personal qualities Qualities Facilitation Skills Qualified e-moderator O e-moderator´s qualities and skills comprise personal qualities as well as cognitive, technological, pedagogical and social skills.
F2F and online facilitating skills are quite similar. Both should promote reflection on practice.
Technology is an attractive tool to be used with students, but there should be sound pedagogical guidelines behind its use.
summaries are necessary. Use the type of summary that suits you -at the end, among posts, comprehensive, general, etc. Only Steven mentioned Technology skills... Qualities and Skills Knowledge of Self Knowledge base objective/neutral accepting e-charismatic? systemic thinker empathetic flexible inspirational open to self-growth sense of when to stay quiet Facilitation skills in your ideas there was an emphasis on the importance of facilitation skills and he also mentioned Online Interaction experience but several referred to managing cross cultural groups! deals with how much you know or what are you skilled in Knowledge Base Cps need time to think and elaborate a response (Patric, Jon),
so minimise teacher talking time (Nona)…
but don´t stay too quiet! (Patric)
be more ready to elicit rather than to provide ideas (Rustom)
refrain to jump in with what you feel is the 'right answer'! (Paul)
To give CPs sense of independence and to promote their autonomy (Nona)
Don´t dominate them (Agnieszka, Robert) Sense of when to stay quiet Open to self-growth self-knowledge and awareness concern for quality systemic thinker authentic ensure that the group is given a clear message about what the quality we are looking for looks like (Paul) Objective Panoramic thinker (Adir)
Linked to the ability to summarise (Aleksandra)
The most important Learning styles have an understanding of how different people prefer to work online and interact with others and plan/adapt tasks to suit CPs preferences (Jon) subject/content matter might not be the most important (Iain, Aleksandra)
Only if the other knowledges are in place – communication skills, knowledge of learning, interpersonal dynamics otherwise it takes back to the ‘transmission mode’ . (Andy)
Know your subject well, but remain open to differing interpretation of the subject matter (Steven).
sometimes being able to direct participants to sources of expertise, or making them work out the answers for themselves is more valuable. (Iain)
Subject-content matter expertise skills Adult learning principles (Paul, Adir) Pedagogy over technology! Teaching/training (Rustom, Philip) assuming this is referring to learner-centred approaches, collaborative learning, constructivist theories (Rustom) Group facilitation (Iain, Adir, Jon, Aleksandra) Group facilitation skills and group dynamics should always go together (Aleksandra)
Cultural Competency (Andy, Rustom, Paul) ultimately linked to self-knowledge/ awareness, both of oneself and of one’s culture. (Rustom) as well as to managing the interactions of a different culture or a multicultural group (Andy)
Feedback skills Key to make the people think and work (Nona)
Feedback, whilst needing to be directive, must also be handled sensitively. (Paul)
Because there is no f2f interaction with peers or facilitator , it needs to be timely and focused on the positive (Philip, Aleksandra)
Observation skills Comprises other skills such as clarifying experiences for additional insights, being acive/effective listener, and steering the group in a positive direction (as well as many other!) (Aleksandra)
Would online observation and online interpersonal dynamics asks for a different form of intelligence? (Iain)
Questioning skills apart from the obvious benefit of getting teachers to reflect more and further develop their answers , it also provides a model for them to use when they come to their own teaching (Paul, Patric).
key to eliciting/provoking ideas, rather than spoon feeding knowledge (Rustom)
Good questioning skills can facilitate a deeper level of learning (Philip)
Useful to force/tempt/intice CPs out of their shells (Iain)
Active, effective listeners (Chris, Patric, Aleksandra, Andy)
really understanding what CPs are trying to say online (Chris)
if we, as moderators, hear what our CPs are really saying then we'll be able to perform the other tasks and roles well. (Chris)
...but we would still need some other skills! (Aleksandra)
Encourage open communication (Nona)
although in some cases lurking is acceptable, the aim of any course is to make everybody open and active
Steer the group into a positive direction (Nona)
Focus- keeping the discussion on track (Adir, Andy, Jon)
This gets discussions going and it is favoured by weaving (Adir, Jon)
Listen from a non-judgemental place (Adir, Steven)
Be able to accept and distinguish cultural and background "differences" (Adir) .
Maybe what was a suitable solution in one context wouldn’t be in another. (Steven)
Maximise gaining of knowledge (Chris, Steven)
we need to help CPs learn efficiently (Chris)
Pacing skills (Rustom. Nona)
Ability to change the level of discussion, and also keep an idea on time frames (Rustom)
Feel the course pulse to see when it is time to get things started or finished (Nona) or extended!
Summarization skills (Paul, Philip)
You might need to consider that it might be necessary to be judgemental about procedures and methodology, not about individuals! (Paul)
Might also function as a steering device or refocusing tool when discussions veer off track. (Philip)
Steer the group in a positive direction (Nona)
Ability to extract positive outcomes from difficult situations (Steven)
But stay realistic: rather than describing an activity as good when it wasn’t received well
How do pacing issues relate to salmon´s 5-stages model?
Could the course timetable, tasks and content can take care of the pace on a course like this or do you think it is the e-moderator's job? How much should a moderator control the pace? (Philip)
Could persistence, steadiness, a positive attitude, flexibility, openness, caring and compassion be important in an online situation? (Aleksandra)
Is there something such as e-charisma?
The most important You might say that The list of Skills and Qualities is very LONG... Do all moderators need to have ALL of them? What we need to do is try to develop MOST of them to become a Preliminary conclusions: Reach Cps not only as learners, but also as people! (Adir) 1. and added "Knowledge or familiarity with the platform you are using and its strengths and weaknesses"... which was not in the list! inspirational the way an e-moderator begins a course, especially on the social side of things, will play a big part in determining whether they end up being perceived as inspirational or not. (Philip) Empathetic Be able to understand each other and work collaboratively (Andy).
It may comprise tolerance and accepting of others as well (Aleksandra) .
It is the ability to put ourselves in the shoes of others (Steven)
Be there to encourage, suggest new ideas… to inspire! (Nona) key to understand the impact of our words (or lack of words) upon others (Rustom).
Make sure it is positive! (Jon) These, plus readiness to change and improve is an extremely important combination to be good e-moderator! (Aleksandra) Tolerance for ambiguity relate to the issue of how open-ended questions from a facilitator usually won’t lead to black/white answers (Rustom) accepting of others with unconditional regard (Paul, Patric, Rustom) ...credible!
(Andy) Aim at group consensus and a group approach towards problem solving and decision making (Steven) Flexible Be able to adapt and react to the course of the discussion (Andy, Adir)
Could also imply giving tips onthings like time management! (Jon)
Jon linked it with being accepting! Aleksandra combined it with Communication styles Rustom and Paul talked about the importance of Cultural awareness. Not only when dealing with a multi-national course! Group and interpersonal dynamics (Iain, Steven, Aleksandra) And intrapersonal skills as well!, i.e., the ability to reflect on group dynamics and come to some sort of understanding about the group dynamics (Steven) Knowledge of/assessment of audience (Philip, Nona)
if you aren’t able to assess your audience properly, then you won’t make an effective e-moderator. Maybe social forums could help know your participants! (Nona) This was considered the top 1 in importance, along with Feedback skills!
Jon linked it with summarisation skills Thanks Iain for adding the Hermit crab to our list of animal types! An e-motional intelligence? Though it was only explicity stated by Nona, Aleksandra and Philip also made reference to this skill!
This last two were not in the list! Building on participants´input (Andy)
Have back up plans if something goes wrong (Steven) Knowledge of the Self