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A Simple Guide to Non Verbal Communication

The various types of Non Verbal communication and their impact in cross cultural interactions
by

Mohan Kumar

on 4 November 2013

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Transcript of A Simple Guide to Non Verbal Communication

Non Verbal Communication
Why do we need to know?
To understand the framework
To recognise and respond
To be familiar with cultural variations
To give Feedback in sensitive situations
To teach and assess across barriers
Mohan Kumar
A simple Guide to Non Verbal communication
by
Types of Non Verbal Communication
Statics/ Kinesics
Oculesics
Proxemics
Haptics
Vocalics
Chronemics
Chromics
Statics/Kinesics
non verbal communication by means of posture/gestures
Kinesics
Emblems
Movements with a verbal translation
Good Job / Well done
Quiet Please / silence
A-okay!
Bad / No / Poor
Illustrators
Complement what is being said by
reinforcing/ accenting/ describing
Pointing
About this big
Too many illustrators is perceived as a
sign of ignorance, lack of knowledge
South Asian Cultures
Latin
Lack of illustrators is perceived as a sign of
disengagement, disinterest
Affect Displays
Expressions that carry an
emotional meaning, affective state
Frowns / sadness/ displeasure
Cultural Display Rules
Western

Individualistic
Emotional display encouraged
Eastern

Collectivisitc
Emotional display discouraged
Impact on Perception and Expression
Regulators
Non verbal messages that control or regulate flow of the conversation, indicate assent or dissent
Adaptors
Subliminal gestures that help cope
with inner emotion -
may display emotional state
Nods, head shakes and tilts
High PD cultures
Continuous smiles for politeness
Nods may signify listening than assent
Difficult to say an 'outright' no

Oculesics
Eye Contact
Sign of honesty, integrity,
attentiveness, confidence
Sign of Arrogance, disrespect,, lack of confidence, 'shifty'
Eye Movements
Gazing
Glancing
Squinting
Winking
Haptics
Professional
Social / Ritual
Friendship / Warmth
Emotional / Intimate
Sexual
Chronemics
Monochronic
Single Focus
Punctuality
Time orientated
Privacy
Promptness
short-termism
Polychronic
Multiplicity
Distractible/ Interruptions way of life
Value outcomes not time
Frequent change of plans
Promptness implied by relationships
Invest in long term
Proxemics
Cultural and Gender Factors in Touch
Vocalics - Paralanguage
A study of 'how we say' words
pitch, rhythm, frequency, speed
grunts, sighs, silence, gasps etc

Sound
Loudness
Pitch
Duration
Speed
Rhythm
Articulation
Pronunciation
Voice quality
Regularity
Silence
Cross- Cultural Issues
Lack of audible encouragement/ Silent listening

Missing modifiers, augmenters, empathetic 'sounds'

Implied questions, requests, gratitude

Monotone
Stumbling Blocks to Teaching & Learning
Assuming similarities
Language Differences
Non verbal misinterpretations
Preconceptions/ Stereotypes
Tendency to evaluate
High anxiety

Full transcript