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P2: Identifying and overcoming barriers to communication.

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on 8 March 2014

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Transcript of P2: Identifying and overcoming barriers to communication.

Example:

1. Idea occurs: is Kim crying?
2. Message coded: Kim, is everything okay?
3. Message sent: “Kim, is everything okay”?
4. Message received: Kim, is everything okay?
5. Message decode: Am I okay
6. Message understood: No, am not okay
Responds: “I would like to share it with you, if you don’t mind”.

Factors that affect communication
EMOTIONAL DIFFICULTIES
people who express extreme emotion, such as; fear, shyness, sadness, fight and hysteria finds it difficult to communicate effectively. When someone is shy they become very reserve to express themselves. When someone is scared they are unable to pass a message across because of fear of the unknown.
P2: Identifying and overcoming barriers to communication.
There are 6 stages of communication cycle and these includes
1. Idea occur
2. Message code
3. Message sent
4. Message received
5. Message decoded
6. Message understood

Factors that affect communication
Barriers to communication: these can be described as anything that could prevent someone/a group of people from communicating effectively.
JARGON
These is a specific terms used by professionals in the health and social settings. Jargon can be used in the hospital, example; when doctor and other medical professionals writes some medical prescription, like; UTI which means Urinary Tract Infection. PCM which means paracetamol. DOB which mean Date of birth. IV which means infusion.
These type of barrier is described as misunderstanding ways in which people from different culture and background prefers to be communicator to. Example; some countries in Africa, a man is not allowed to have a private conversation with a married woman. In some cultures females are not allowed to make eye contact when communication.
Message coded
Message sent
Message sent
Message received
Message decoded
Message
understood
Idea occur
THE COMMUNICATION
CYCLE

1. Jargon
2. Cultural difference
3. Emotional difficulties
4. Environmental problem

CULTURAL DIFFERENCE
ENVIRONMENTAL PROBLEMS:
A noisy environment can prevent someone from communicating effectively. Example; in a social care environment, like in the college/school when the student are making lots of noise it become difficult for the teacher/tutor to teach or to pass on information across. A dirty and untidy environment can affect communicating because some people do not feel safe in an untidy environment. It feels on comfortable to have a conversation in a dark room. So therefore if a health and social care setting is noisy, dirty and dark, then it has the possibility to prevent an effective communication.
These can be describe as when people have difficulties in speaking, they can’t understand you and you can’t understand them. People with hearing difficulties and difficulties seeing, cannot have an effective communication.
SENSORY DEPRIVATION
OVERCOMING COMMUNICATION BARRIERS
1. JARGON

These can be overcome, if the health and social care professionals explain their words and writing in clear detail, for the common individual to understand.
2. CULTURAL DIFFERENCE:
To overcome this barrier, it is important to respect peoples culture and way of life. EXAMPLE: in the health and social care setting, like in the hospital a woman doctor/nurse should be allowed to communicate with the patients whose culture do not allow them to communicate with men. In some cases it is also important for a woman to be in the ward with the male doctor, while the woman is being consulted. Therefore it is important to have the appropriate sex involve, to overcome this barrier.
3. EMOTIONAL DIFFICULTIES
To overcome this barrier, people in emotional state should be given space to calm down. In the health and social setting, like in the nursery, a child who has been maltreated and in an emotional state, should be given enough time to calm down before being ask any questions.
it is important that, in health social care setting, the environment is quite. In schools, the student should be told not to make lots of noise and they should be taught that when a question is asked, the person who knows the answer should raise his or her hand and answer, also if someone wants to ask a question, he should do the same thing, by raising his or her hand, in order to overcome this barrier. Communication environment should be kept clean, tidy and with bright lights on, so as to avoid interruption in communication.
4. ENVIRONMENTAL PROBLEM
5. SENSORY DEPRIVATION:
To overcome this communication barrier, it is important that people what these disabilities, should always have their ear impairment on. Those with eye problems should always wear their classes or the use of braille. Sign language/Makaton could be used to overcome sensory deprivation.


THE END
Your host - Mercy Onovwiemore
Full transcript