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Customer Satisfaction

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Kalani Stone

on 2 April 2015

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Transcript of Customer Satisfaction

Quality Management System (QMS)
Customer Satisfaction
Continuous Improvement
Employee Empowerment
Forms, Checklists, Records
Work Instructions
Quality Manual
is a description
of our QMS.
A "how-to" for achieving
customer satisfaction
continuous improvement
and an
empowered workforce
ORION has documented procedures
for key processes.
promote consistency throughout the organization.
Quality Policy
The policy of Orion Drilling Company is to provide our customer with steel structures for drilling and well-servicing operations that meet or exceed customer and recognized standards requirements.
We accomplish this by following our procedures and establishing objectives that recognize customer satisfaction as the primary goal and through continual review and improvement of the quality management system.
Our Customer
Meet or exceed customer expectations for quality, on-time delivery, and service.
Quality Objective Measure
On-Time Delivery

above 85%
Our Product
Produce top Quality products of superior design and workmanship.
Quality Objective Measure
Rejected Welds

under 3%
Our Team
Maintain motivated, ethical, long-term employees, who are skilled, trained, and dedicated to quality and excellence in workmanship.
Quality Objective Measure

under 20%
per quarter
Our Workplace
Provide a professional work environment that is properly equipped and maintained in a safe and orderly manner.
Quality Objective Measure
Productive Time

above 70%
Our Commitment
We strive for quality and will continually review and improve the effectiveness of our quality management system.
Quality Objective Measure

2 per quarter
Quality Objectives and Measures
What is Quality?
Conformance to Requirements.
Product Specifications:
Q1-9th Edition
4F-4th Edition
7K-5th Edition
API is the leader in the development of equipment and operating standards for the oil and natural gas industry.
Where can you find the QMS documents?
Each ORION employee contributes to achieving our quality objectives.
Directions for an individual employee completing work within an established company policy.
Serve as controls for ensuring work is completed according to our procedures.
"QMS_WORKING" server
Hard copy located in
Quality Control
Hard copy located in
Human Resources
Full transcript